This computer is not running Genuine Windows messages started RRS feed

  • Question

  • I started a thread in the technet forums and someone suggested I move it here.  This is a client with local custom made PC that they updated to Windows 7.  Recently we replaced a failed mirror drive in the Intel RAID.  Now about 2 months later the messages about not genuine windows have started popping up.

    I have updated the Intel RAID drivers and the machine has been rebooted twice now.  The current MGADiag.exe output is as follows below.

    Any additional help is appreciated.



    Version:1.0 StartHTML:0000000184 EndHTML:0000019050 StartFragment:0000002630 EndFragment:0000019014 SourceURL:file://localhost/Users/bruce/Downloads/6.19_Diagnostic%20Report.doc

    Diagnostic Report (1.9.0027.0):


    Windows Validation Data-->


    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-4BPV7-M9DH2-2VRXV

    Windows Product Key Hash: s4IiNkDAIJx9dDOMD+3pryax440=

    Windows Product ID: 00371-177-6109595-85348

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {A8D5BB2D-5061-4C07-90E2-B353C2EECD0C}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.140303-2144

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A


    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002


    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional Plus 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005


    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\CRAIG\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{A8D5BB2D-5061-4C07-90E2-B353C2EECD0C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2VRXV</PKey><PID>00371-177-6109595-85348</PID><PIDType>5</PIDType><SID>S-1-5-21-849300562-1901047652-3487838530</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1807   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100722000000.000000+000</Date></BIOS><HWID>CF063707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>2A3352F15E8ED88</Val><Hash>J65KmCDtj3pZ/2cAfZdZ6LKSpu0=</Hash><Pid>89409-708-5292737-65215</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 


    Spsys.log Content: 0x80070002


    Licensing Data-->

    Software licensing service version: 6.1.7601.17514


    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00170-177-610959-00-1033-7600.0000-3352010

    Installation ID: 020993798833058945729604859455993794429740979096048301

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 2VRXV

    License Status: Licensed

    Remaining Windows rearm count: 4

    Trusted time: 6/19/2014 10:11:23 AM


    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 6:13:2014 16:26

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:



    HWID Data-->



    OEM Activation 1.0 Data-->



    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name                  OEMID Value                  OEMTableID Value

      APIC                                                      072210                                    APIC1207

      FACP                                                      072210                                    FACP1207

      HPET                                                      072210                                    OEMHPET

      MCFG                                                      072210                                    OEMMCFG

      OEMB                                                      072210                                    OEMB1207

      ASPT                                                      072210                                    PerfTune

      OSFR                                                      072210                                    OEMOSFR

      SSDT                                                      DpgPmm                                    CpuPm



    Friday, June 20, 2014 7:53 AM


All replies

  • There are no errors in the report - the system shows as being properly activated.

    Check Validation using Internet Explorer at www.microsoft.com/genuine/validate - what happens?

    If it fails, post a new MGADiag report.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, June 20, 2014 12:42 PM
  • Using the link, it said windows on your PC is genuine.  So it appears the earlier Intel RAID driver update was the fix after a second reboot.



    Sunday, June 22, 2014 5:44 PM