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Can't open Control Panel, or Computer Properties in Genuine Windows Vista Business RRS feed

  • Question

  • Carey,

    Help! I followed your suggestion in the "vista issue - can't open control panel..." forum (services.msc, stop then start Software Licensing), but it didn't fix my problem. The results of my WGA  diagnostic are pasted below. Thanks for your help!

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-8C6BG-C9BT2-3XDRY

    Windows Product Key Hash: oWta8ppfnmM4oKWopS821q1BPNs=

    Windows Product ID: 89576-OEM-7332141-00039

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6000.2.00010100.0.0.006

    ID: {188389DA-341D-4C25-A0B9-5F04AA859BE7}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Business

    Architecture: 0x00000000

    Build lab: 6000.vista_gdr.100218-0019

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Outlook 2007 - 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{188389DA-341D-4C25-A0B9-5F04AA859BE7}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3XDRY</PKey><PID>89576-OEM-7332141-00039</PID><PIDType>2</PIDType><SID>S-1-5-21-46780234-185404151-1918479257</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 2510p Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68MSP Ver. F.0A</Version><SMBIOSVersion major="2" minor="4"/><Date>20080216000000.000000+000</Date></BIOS><HWID>AE303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>77A73E23EE5AF14</Val><Hash>2pCNGFUJas+VO3hfIEVCFxVyDqc=</Hash><Pid>81610-906-7957885-62956</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>60CEF993A4C6F40</Val><Hash>mD+w2aH5nfzYuDN4+yZrGdu6Em8=</Hash><Pid>81602-928-1584926-68500</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.0.6000.16509

    Name: Windows(TM) Vista, Business edition

    Description: Windows Operating System - Vista, OEM_SLP channel

    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89576-00146-321-400039-02-1033-6000.0000-1192010

    Installation ID: 008836071771010906117131863852661031475670315255310935

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203

    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204

    Partial Product Key: 3XDRY

    License Status: Licensed

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: PAAAAAEABQABAAIAAQABAAAABAABAAEAJJTGtfiRNu1CUCQj0m1Gg4xHZPl8UvL0IFG9DpS0SNisViqF

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    HP                          30C9   

      FACP                                   HP                          30C9   

      HPET                                    HP                          30C9   

      MCFG                                 HP                          30C9   

      SLIC                                      HPQOEM                             SLIC-MPC

      TCPA                                   HP                          30C9   

      ASF!                                     HP                          CHIMAYU

      SSDT                                    HP                          HPQPAT

      SSDT                                    HP                          HPQPAT

      SSDT                                    HP                          HPQPAT

      SSDT                                    HP                          HPQPAT

     

    Wednesday, May 5, 2010 8:08 PM

Answers

  • Hello Jesse Sanders,

    Your HP is showing that your Windows and Office installations are Genuine, so there's not much we can do for you in the WGA/OGA forum.

    May I suggest posting in the Vista forum at Microsoft Answers?  http://answers.microsoft.com/en-us/windows/default.aspx#tab=3


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, May 6, 2010 12:43 AM