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Windows 7 Build 7600 This copy of Windows is not genuine RRS feed

  • Question

  • I have an Inspiron Dell N4010 laptop which I've had for a little under a year. Yesterday I was deleting various files and clearing things away in order to increase hard drive space. I believe I accidentally removed some important file because after booting up today it now says that my Windows copy isn't genuine. This causes the background to disappear, Windows updates to not work, and MSE to disable. The Windows activation thing says changes have occurred to the Windows license file and thus I must input the product key. I try the one on the sticker on the bottom but one of the letters says unacceptable character. Here's the diagnosis thing:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a8

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {DE73A3E9-F231-4F08-88CB-F9FBF90ABFA8}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.110408-1633

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{DE73A3E9-F231-4F08-88CB-F9FBF90ABFA8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3374994268-2984971126-148250192</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N4010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="6"/><Date>20110331000000.000000+000</Date></BIOS><HWID>06B83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65079</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

    Error: product key not found.

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C4A8

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 6:25:2011 21:12

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NAAAAAIAAQABAAEAAQABAAAABAABAAEA6GEMUHndeEbsnhqJeD6N70SKGpdaSTyqnGdcXQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD APIC  

      FACP INTEL CRESTLNE

      HPET INTEL CRESTLNE

      BOOT PTLTD $SBFTBL$

      MCFG INTEL CRESTLNE

      SPCR PTLTD $UCRTBL$

      SLIC DELL   QA09   

      OSFR DELL   DELL    

      ASF!  CETP    CETP

      SSDT PmRef CpuPm

     

     

    Sunday, June 26, 2011 4:21 AM

Answers

  • Wtf. I was clicking around in the windows help about product key and activation stuff and I clicked something which said my activation is confirmed and then MSE turned on and the genuine notification went away. I'm not sure what will happen when I turn it on again but aw yeah for now. lol
    Monday, June 27, 2011 2:25 AM

All replies

  • The licensing store may be corrupted.

    Recreate the Licensing Store
        1) Click Start button.
         2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
         4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
         Note: the Software Protection service may not be running, this is ok.
         5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
         6) Type: rename tokens.dat tokens.bar
         7) Type: cd %windir%\system32
         8) Type: net start sppsvc
         9) Type: slui.exe
         10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
         
        Run MGADiag again, and post the report
     
    Compliments of Noel.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, June 26, 2011 1:40 PM
    Answerer
  • Thanks for the clear directions. It prompted me to input the Product Key... which I don't know. Is it the one from the sticker on the bottom of the laptop? Anyway when I ran the diagnostic and clicked copy I got this error:

    Failed to create output files, hr= 0x80070002. Please contact support.

    Sunday, June 26, 2011 7:49 PM
  • "fosamoa" wrote in message news:03d273e8-c292-4afc-855e-524d2a5ce700...

    Thanks for the clear directions. It prompted me to input the Product Key... which I don't know. Is it the one from the sticker on the bottom of the laptop? Anyway when I ran the diagnostic and clicked copy I got this error:

    Failed to create output files, hr= 0x80070002. Please contact support.


    All that means is that the report files could not be saved to the hard drive - it should still paste fine into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 26, 2011 8:01 PM
    Moderator
  • Oh, okay.

    I just noticed it gives you most of the product key... It is different than the one on the bottom. If I knew the rest would I be able to validate windows? 

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a8

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {DE73A3E9-F231-4F08-88CB-F9FBF90ABFA8}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.110408-1633

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{DE73A3E9-F231-4F08-88CB-F9FBF90ABFA8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3374994268-2984971126-148250192</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N4010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="6"/><Date>20110331000000.000000+000</Date></BIOS><HWID>06B83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65079</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

    Error: product key not found.

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C4A8

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 6:25:2011 21:12

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NAAAAAIAAQABAAEAAQABAAAABAABAAEA6GEMUHndeEbsnhqJeD6N70SKGpdaSTyqnGdcXQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD APIC  

      FACP INTEL CRESTLNE

      HPET INTEL CRESTLNE

      BOOT PTLTD $SBFTBL$

      MCFG INTEL CRESTLNE

      SPCR PTLTD $UCRTBL$

      SLIC DELL   QA09   

      OSFR DELL   DELL    

      ASF!  CETP    CETP

      SSDT PmRef CpuPm

     

     

     


    Sunday, June 26, 2011 8:49 PM
  • "fosamoa" wrote in message news:28d459a6-49fc-459a-bdd0-88b5a46b185a...

    Oh, okay.

    I just noticed it gives you most of the product key... It is different than the one on the bottom. If I knew the rest would I be able to validate windows? 

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a8

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

    Error: product key not found.

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C4A8

    HealthStatus: 0x0000000000000000

    You need to change the Key to the one on your COA Sticker, using the Change Product Key link at the bottom on the System Properties page - you will then need to activate by phone.
    Your problem with entering the Key is simply that you are misreading it - use a strong light and a magnifier.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 26, 2011 8:58 PM
    Moderator
  • I see. The COA sticker is the one on the bottom where it says product key? The thing is, I had the outer shell exchanged for a new one when a hinge broke and I copied by hand the old key, I may have mistaken a character for another because the old sticker was fairly worn away. >_< I tried both O and 0 and both are unacceptable. I also tried Q and other similar ones but it failed. Possibly other characters I copied wrong. There might be so many combinations. I may be screwed. :/ I don't wanna have to reinstall the OS. Where is the System Properties page? Right click my computer? I don't see the change product key link...
    Sunday, June 26, 2011 10:03 PM
  • "fosamoa" wrote in message news:abd14cb6-a4d2-4e34-9552-f27870c220ea...
    I see. The COA sticker is the one on the bottom where it says product key? The thing is, I had the outer shell exchanged for a new one when a hinge broke and I copied by hand the old key, I may have mistaken a character for another because the old sticker was fairly worn away. >_< I tried both O and 0 and both are unacceptable. I also tried Q and other similar ones but it failed. Possibly other characters I copied wrong. There might be so many combinations. I may be screwed. :/ I don't wanna have to reinstall the OS. Where is the System Properties page? Right click my computer? I don't see the change product key link...

    Right-click on My Computer - select Properties. Scroll down to the bottom of the page and the link should be there.
    If you still can't find it, click on Start, and in the Search box, type SLUI 3 and hit the Enter key.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 26, 2011 10:27 PM
    Moderator
  • Please Contact Dell Technical Support for assistance in obtaining your original Dell installed Windows operating system license or COA.
    Carey Frisch
    Sunday, June 26, 2011 11:28 PM
    Moderator
  • The link isn't there so I did the other way. It brings up Windows Activation. Try and copy the key from the bottom? Ugh, I don't know which could be wrong. Thanks.
    Monday, June 27, 2011 12:20 AM
  • I called them and explained the problem and they never said I could just put the key in to fix it. They said it was corrupt and I'll have to restore to factory settings. I don't wanna go through backing everything up though. Should I just call and ask for the COA?
    Monday, June 27, 2011 12:21 AM
  • Call Dell Support and request the original 25-character product key and  type it in.  Let us know if it succeeds.
    Carey Frisch
    Monday, June 27, 2011 12:47 AM
    Moderator
  • Wtf. I was clicking around in the windows help about product key and activation stuff and I clicked something which said my activation is confirmed and then MSE turned on and the genuine notification went away. I'm not sure what will happen when I turn it on again but aw yeah for now. lol
    Monday, June 27, 2011 2:25 AM
  • "fosamoa" wrote in message news:b3fa96b4-7c8a-4f15-af69-987b3cd5f7ed...
    Wtf. I was clicking around in the windows help about product key and activation stuff and I clicked something which said my activation is confirmed and then MSE turned on and the genuine notification went away. I'm not sure what will happen when I turn it on again but aw yeah for now. lol

    please reboot, and then post another MGADiag report.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 27, 2011 7:02 AM
    Moderator