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Retail bought Windows 7 not genuine, my MGAdiag report RRS feed

  • Question

  • Hi,

    I bought and paid for Microsoft Windows 7 Home Premium from an on-line shop in the UK on 21 Jan 2010 and installed it on a brand new computer with no OS (fit-PC2.com) a few days ago.
    Now I am getting the Windows is not genuine message. I ran MGAdiag and have enclosed the report below.

    Questions:
    Do I need to report all details somewhere?
    How do I approach the retailer?
    Could it be a mistake from their part?

    Thanks,
    Per

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0x80070422
    Windows Product Key: *****-*****-8KX8Q-GKHVF-QCHMB
    Windows Product Key Hash: x8YlIPmVbvWmYhHdhSs4g3JNej8=
    Windows Product ID: 00359-112-6408055-85249
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {244300DB-FD47-44EF-B139-8758B816A95C}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{244300DB-FD47-44EF-B139-8758B816A95C}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QCHMB</PKey><PID>00359-112-6408055-85249</PID><PIDType>5</PIDType><SID>S-1-5-21-3810313897-2389935098-3999970073</SID><SYSTEM><Manufacturer>CompuLab</Manufacturer><Model>SBC-FITPC2</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>NAPA0001.86C.0000.D.0908311151</Version><SMBIOSVersion major="2" minor="5"/><Date>20090831000000.000000+000</Date></BIOS><HWID>F9B80600018400E4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070422' to display the error text.
    Error: 0x80070422

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    HWID Hash Current: LgAAAAAAAgABAAEAAAABAAAAAwABAAEAnJ/GTpZQehoamsTBYGPqLDnFjyhyGQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            INTEL         POULSBO
      HPET            INTEL         POULSBO
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         POULSBO
      TCPA            PTLTD         CALISTGA
      TMOR            PTLTD                
      SSDT            PmRef        CpuPm


    Saturday, February 6, 2010 7:15 AM

Answers

  • Hi again,

    I solved the problem by browsing a few more messages and answers on this forum, and this was the problem:

    I installed W7 Home Premium on a new 12V micro PC running an Intel Atom Z530 which I want to use as a media center and main server on a boat. Since the processor and video is not that powerful (the PC only consumes 9W) I first wanted to test Windows for a while, and if it would prove too sluggish I had the option of installing Linux instead. Because I wanted to optimize the computer as much as possible (and I often do this) I disabled a few services which I figured might slow down the computer. One of those was "Software Protection". It does say "It is strongly recommended that you do not disable the Software Protection service", but I was not planning on activating my license for a few weeks in order to complete all my setup and testing.

    Microsoft feedback:
    Disabling the Software Protection service results in Windows reporting my installation as not genuine, and the MGAdiag report (see above) said "Invalid License".
    Please change this behaviour. I disabled the service with a good reason and my Windows license is totally genuine.
    Tip 1. The name of the service is misleading, why not call it "Microsoft Validation service".
    Tip 2. If you don't want users to change it then don't include it, or give a much better warning describing what will happen.


    Enabling the service again and re-running MGAdiag resulted in a "Genuine" flag.

    Now I was still a bit confused because the MGAdiag report also contained the lines ..

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]


    .. even after the change. This was discussed in another thread and was indicated by Darin Smith (I think) to mean that the files might have been removed by a virus, or that the install disks were fakes.

    I didn't want to take any risks so I did a complete reinstall of Windows with a disk reformat as well. This is as you know pretty time consuming so it is a good thing I am not charging Microsoft by the hour. I would in that case have a bunch of free licenses soon.

    After the reinstall I again ran MGAdiag with the same result, i.e. the wat files were still not there, but it again said the license was genuine. Ok, the only thing left to do (although I am still not convinced the machine is fast enough for my needs) was to go online and activate the license to see how that would go. No problem, the activation was successful.

    I am not really happy about all this because
    a) I have wasted about two days of work on this
    b) I was ready to call and blame my retailer for selling me a fake version of Windows and luckily I found this forum and ended up wasting my time as in a)
    c) I now have an activated version with another 22 days to go until the 30 day test period really ends

    Of the above complaints b is very serious.

    Forum moderator:
    Please forward my "Microsoft feedback" to the development team.
    Please acknowledge having read and understood this posting

    My MGAdiag report made after the successful activation can be found in the next message.

    Regards,
    Per Kjellqvist
    Sunday, February 7, 2010 2:12 PM

All replies

  • Hi again,

    I solved the problem by browsing a few more messages and answers on this forum, and this was the problem:

    I installed W7 Home Premium on a new 12V micro PC running an Intel Atom Z530 which I want to use as a media center and main server on a boat. Since the processor and video is not that powerful (the PC only consumes 9W) I first wanted to test Windows for a while, and if it would prove too sluggish I had the option of installing Linux instead. Because I wanted to optimize the computer as much as possible (and I often do this) I disabled a few services which I figured might slow down the computer. One of those was "Software Protection". It does say "It is strongly recommended that you do not disable the Software Protection service", but I was not planning on activating my license for a few weeks in order to complete all my setup and testing.

    Microsoft feedback:
    Disabling the Software Protection service results in Windows reporting my installation as not genuine, and the MGAdiag report (see above) said "Invalid License".
    Please change this behaviour. I disabled the service with a good reason and my Windows license is totally genuine.
    Tip 1. The name of the service is misleading, why not call it "Microsoft Validation service".
    Tip 2. If you don't want users to change it then don't include it, or give a much better warning describing what will happen.


    Enabling the service again and re-running MGAdiag resulted in a "Genuine" flag.

    Now I was still a bit confused because the MGAdiag report also contained the lines ..

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]


    .. even after the change. This was discussed in another thread and was indicated by Darin Smith (I think) to mean that the files might have been removed by a virus, or that the install disks were fakes.

    I didn't want to take any risks so I did a complete reinstall of Windows with a disk reformat as well. This is as you know pretty time consuming so it is a good thing I am not charging Microsoft by the hour. I would in that case have a bunch of free licenses soon.

    After the reinstall I again ran MGAdiag with the same result, i.e. the wat files were still not there, but it again said the license was genuine. Ok, the only thing left to do (although I am still not convinced the machine is fast enough for my needs) was to go online and activate the license to see how that would go. No problem, the activation was successful.

    I am not really happy about all this because
    a) I have wasted about two days of work on this
    b) I was ready to call and blame my retailer for selling me a fake version of Windows and luckily I found this forum and ended up wasting my time as in a)
    c) I now have an activated version with another 22 days to go until the 30 day test period really ends

    Of the above complaints b is very serious.

    Forum moderator:
    Please forward my "Microsoft feedback" to the development team.
    Please acknowledge having read and understood this posting

    My MGAdiag report made after the successful activation can be found in the next message.

    Regards,
    Per Kjellqvist
    Sunday, February 7, 2010 2:12 PM
  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-8KX8Q-GKHVF-QCHMB
    Windows Product Key Hash: x8YlIPmVbvWmYhHdhSs4g3JNej8=
    Windows Product ID: 00359-112-6408055-85981
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {E7950DCA-A4E0-4A9D-8370-D885EF8F5ACE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E7950DCA-A4E0-4A9D-8370-D885EF8F5ACE}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QCHMB</PKey><PID>00359-112-6408055-85981</PID><PIDType>5</PIDType><SID>S-1-5-21-3270802824-3390537413-3956868150</SID><SYSTEM><Manufacturer>CompuLab</Manufacturer><Model>SBC-FITPC2</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>NAPA0001.86C.0000.D.0908311151</Version><SMBIOSVersion major="2" minor="5"/><Date>20090831000000.000000+000</Date></BIOS><HWID>28BA0600018400E4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-640805-00-2057-7600.0000-0382010
    Installation ID: 014386167320506486129631136316521211818843167791183433
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: QCHMB
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 07/02/2010 16:39:21

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    HWID Hash Current: LgAAAAAAAgABAAEAAAABAAAAAwABAAEAnJ/GTpZQehoamsTBYGPqLDnFjyhyGQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            INTEL         POULSBO
      HPET            INTEL         POULSBO
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         POULSBO
      TCPA            PTLTD         CALISTGA
      TMOR            PTLTD                
      SSDT            PmRef        CpuPm



    Sunday, February 7, 2010 2:15 PM
  • Thank You very much for taking the time to post what fixed your issue (and for providing the feedback)!!!

      I am still looking into the reason for the four missing WAT files.  However, your post suggests to me that those missing files may not be the cause of those other people's Non-Genuine issue. 

      I'm working on contacting the Dev for this part of Windows to see if I can't get a better idea of how those files fit in with (and affect) WGA.  I will also pass along your feedback.   Back in Vista, that Service was called the Software Licensing Service. I think that is a better name that give a stronger "maybe I shouldn't turn that service off" type of feel.

    Thank you again,
    Darin MS
    Monday, February 8, 2010 8:48 PM
  • Hi Darin,

    Thanks for your reply and I am happy with that.

    One more comment about the service and the message however; There is no point in beating around the bush and have a message that sort of implies something. The service should either not be available for modification, or the message should say straight out "switching this off will result in Windows reporting your version as non-genuine".

    Regards,
    Per

    Monday, February 8, 2010 9:44 PM

  • Update: The Diagnostic Report showing those 4 files as Mismatched, is expected and nothing to worry about.  Unfortunatly, someone forgot to tell me to expect it and to not worry about it.

    Your specific issue was resolved by turning the Software Protection Service back on. Those files has nothing to do with it.

    Darin MS    
    Monday, February 8, 2010 9:50 PM
  • Thank Darin,

    I just thought of another suggestion. Perhaps you could post a permanent message at the top of this board explaining about the service and the 4 files. Will save you time answering similar questions in the future.

    Cheers,
    Per
    Tuesday, February 9, 2010 4:06 PM

  • Hmmm,

    So if windows sets this to manual will this cause the same problem..?

    And by the sounds of it, this services  "phones home" at every bootup - if this is the case then I am extremely NOT happy with that. The description of this service is -

    "Enables the download, installation and enforcement of digital licenses for Windows and Windows applications"

    So I have to conclude the above is in-fact a deliberately misleading which unfortunately stinks of wga/spyware. Would windows 7 still work if the user had no internet I wonder..?
    Wednesday, February 10, 2010 3:09 PM
  • Glad I found this thread as I, too, am having this "Not Genuine"  problem.

    I have Software Protection and SPP Notification set to "Manual" - I made the change based on the description of the services (I have a retail boxed Pro version, build 7600, running x86). I turned the services to "manual" after activation.

    While the message comes up every week or so, there doesn't appear to be a "problem" installing or running apps. The MS diag shows I'm genuine.

    Is this a bug? Should I just continue to ignor the message?

    Regards,
    GEWB
    Wednesday, February 10, 2010 9:28 PM
  • All of this validation stuff is nonsense. All it does is waste millions and millions of dollars of honest customer time (and ____ them off!).

    Microsoft should remove all copy protection from Windows saving the vast expense it costs both they and their customers

    and cut the price of windows and both their revenues and profits will rise.

     

     

    Tuesday, April 13, 2010 3:05 AM