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Windows Live OneCare Message RRS feed

  • Question

  • Live One Care message is that my PC is a risk and may not be protected.
    I tried to schedule a backup but message was that my subscription expired and I should go to Help Center
    When I try to log on to help center I get a message that certificate is expired and my PC will be at risk if I continue
    I continued. Warning messages continued.
    What's going on?
    my email address, not my OneCare email address is zeev2@verizon.net
    Monday, November 23, 2009 3:46 AM

Answers

  •  

    If your subscription to OneCare shows incorrect or expired in OneCare:

    • Check your PC date and time. If it is incorrect, change it and restart the computer. <-- This is the most likely cause of all of the problems you have described.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Monday, November 23, 2009 2:19 PM
    Moderator