crm - automatically track incoming email messages from outlook

• Question

• 

  

  0

  Sign in to vote

  Hi all - this is my first time posting here.

  I want my Microsoft for Outlook to track all incoming messages. I've set the settings in my outlook: on the Set Personal Options of CRM in outlook, I checked the Allow Microsoft Dynamics CRM to send email using Microsoft Dynamics CRM for Outlook and Check incoming email n Outlook and determine whether an email should be linked and saved as Microsoft Dynamics record. Then on the Cobmbobox for Track, I selected All email messages. I thought by doing this, all emails I will receive will be tracked by CRM. But it's not. I manually track the email by clicking the Track button on the ribbon.

  How can I automatically track all the emails that I received on Outlook to CRM? What am I missing?

  Thanks.

  Friday, November 29, 2013 5:18 AM