locked
windows 7 suddenlys say it isn't genuine RRS feed

  • Question

  • i have bought a brand new hp laptop . suddenly a window popped up saying  'Optional Update delivery Is Not Working. You may be the victim of software counterfeiting.' and i get this ,essage on my desktop Windows 7 Build 7600 This copy of Windows is not genuine". please help me out

    here are the diagnostics

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {10C85D05-7962-4ADC-9609-F7B1C06DFD39}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{10C85D05-7962-4ADC-9609-F7B1C06DFD39}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-143604682-1621827359-2458756668</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g4 Notebook PC      </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.07</Version><SMBIOSVersion major="2" minor="7"/><Date>20110330000000.000000+000</Date></BIOS><HWID>BCB93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pakistan Standard Time(GMT+05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89392-726-2958074-65857</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>55A39B2AC03BD86</Val><Hash>u+u4uLijTg18svHcztt0SJv6tjM=</Hash><Pid>89388-707-0157384-65175</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-1033-7600.0000-2842011
    Installation ID: 002440581413684443469132688611866983427220280704554352
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 10/11/2011 3:33:54 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:11:2011 15:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAAACAAAAAwABAAEAJJRe+IaqKK1u2qI26tAg2VzDQMRGW4axLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      166D   
      FACP   HPQOEM  SLIC-MPC
      HPET   HP      166D   
      BOOT   HP      166D   
      MCFG   HP      166D   
      ASF!   HP      166D   
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HP      166D   
      ASPT   HP      166D   
      SSDT   HP      166D   
      SSDT   HP      166D   

    thanks in advance

     

    Tuesday, October 11, 2011 10:34 AM

Answers

  • "sak5997" wrote in message news:3a776159-5931-40ee-9d41-40397bc158e2...

    i have bought a brand new hp laptop . suddenly a window popped up saying  'Optional Update delivery Is Not Working. You may be the victim of software counterfeiting.' and i get this ,essage on my desktop Windows 7 Build 7600 This copy of Windows is not genuine". please help me out

    here are the diagnostics

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g4 Notebook PC      </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.07</Version><SMBIOSVersion major="2" minor="7"/><Date>20110330000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: P4K27
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 10/11/2011 3:33:54 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes

     

    The Key in use here is from a Dell computer – and will never work in an HP computer.
    The installation of Office 2007 Enterprise is suspect – even if it shows as being genuine – since such licenses are sold ONLY to organisations for use on their own machines,
     
    IF you purchased this machine ‘brand new’, it did NOT come in this state – HP are not in the habit of putting Dell Keys or Office Enterprise on machines.
    This therefore implies that you  - or at least someone – have attempted to ‘upgrade’ the machine to Ultimate using either Anytime Upgrade using the Dell Key, or by using a Dell Disk to do so.
    You need to revert the machine back to its original OS using the manufacturer’s Recovery system, or purchase a legal copy of Windows 7 Ultimate and uninstall the illegal Office install
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, October 11, 2011 9:38 PM
    Tuesday, October 11, 2011 11:30 AM
    Moderator

All replies

  • "sak5997" wrote in message news:3a776159-5931-40ee-9d41-40397bc158e2...

    i have bought a brand new hp laptop . suddenly a window popped up saying  'Optional Update delivery Is Not Working. You may be the victim of software counterfeiting.' and i get this ,essage on my desktop Windows 7 Build 7600 This copy of Windows is not genuine". please help me out

    here are the diagnostics

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g4 Notebook PC      </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.07</Version><SMBIOSVersion major="2" minor="7"/><Date>20110330000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: P4K27
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 10/11/2011 3:33:54 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes

     

    The Key in use here is from a Dell computer – and will never work in an HP computer.
    The installation of Office 2007 Enterprise is suspect – even if it shows as being genuine – since such licenses are sold ONLY to organisations for use on their own machines,
     
    IF you purchased this machine ‘brand new’, it did NOT come in this state – HP are not in the habit of putting Dell Keys or Office Enterprise on machines.
    This therefore implies that you  - or at least someone – have attempted to ‘upgrade’ the machine to Ultimate using either Anytime Upgrade using the Dell Key, or by using a Dell Disk to do so.
    You need to revert the machine back to its original OS using the manufacturer’s Recovery system, or purchase a legal copy of Windows 7 Ultimate and uninstall the illegal Office install
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, October 11, 2011 9:38 PM
    Tuesday, October 11, 2011 11:30 AM
    Moderator
  •  

    Thamks for replying

    i got the laptop yesterday but through an acquaintance so it's possible he has tried upgrading it. i would like to ask if the manafacturer's recovery system is the disc hp gave me with my laptop? because i just got it yesterday so i didn't create any backup discs although i intended to do so. and will uninstalling the office 2007 solve the problem? and if i don't have a recovery disc then how do i remove the the black background and message of software counterfeiting? i've heard i have to turn off a specific update?

    please guide me

    thanks in advance

     

    Tuesday, October 11, 2011 11:44 AM
  • "sak5997" wrote in message news:fbe4f0c1-d12f-454e-b8ab-13ff3eb7faae...

     

    Thamks for replying

    i got the laptop yesterday but through an acquaintance so it's possible he has tried upgrading it. i would like to ask if the manafacturer's recovery system is the disc hp gave me with my laptop? because i just got it yesterday so i didn't create any backup discs although i intended to do so. and will uninstalling the office 2007 solve the problem? and if i don't have a recovery disc then how do i remove the the black background and message of software counterfeiting? i've heard i have to turn off a specific update?

    please guide me

    thanks in advance

     

    Don’t believe everything you hear :)
    If you got the disks from HP then they would probably be the Recovery disks – check the paperwork.
    Using the recovery disks would itself uninstall ALL programs (and delete all data) – it sets the computer back to the same state in which it left the factory.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, October 11, 2011 12:15 PM
    Moderator
  • okay thanks :)

    i think i'l need a new windows :|

    Tuesday, October 11, 2011 12:54 PM
  • You can order the recovery dvds from HP or from a third party like Recovery-Disks.com.  You don't have to buy a full retail copy of Windows.  After you recover the original state of the computer you can use Anytime Upgrade if you want.  I recommend that you NOT upgrade to Ultimate.  Upgrade to Professional.  It is cheaper and you get five years longer support from Microsoft than you would with Ultimate.  Only purchase Ultimate if you need multilingual support.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, October 11, 2011 2:16 PM
    Answerer