Visio Genuine Advantage Paradox RRS feed

  • Question

  • Hi all,


    I've just installed a fresh copy of Visio Standard 2003 on a system. At the end of the installation, I was asked if I would like to check for any available updates to the product. "Good Idea." thinks I, "Updating software with the latest security fixes before I start it is an excellent practice."


    So, aware that there was already a service pack and subsequent patches,  I clicked 'Yes'. Sadly, it seems that I'm unable to update my new product with the latest security fixes:

    "Microsoft Office Visio Standard 2003: Validation Incomplete: Office Must Be Activted"


    Surely I couldn't be forced to start a piece of software I know to be insecure in order to activate it before I can download the patches that make it secure again? That would be laughable. Oh wait, I could...


    There's a side bar on the validation results page telling me that: "Counterfeit software can open the door to viruses, spyware, and other vulnerabilities that can destroy data and capture your personal information."


    The only thing I can see right now that is opening any doors to malware is the WGA tool itself.


    Is this really an advantage? Is it Genuine? To whom is it advantageous? Anyone able to explain?


    Thursday, May 10, 2007 3:37 PM


  • SmallClanger,



    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:


    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.
    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.

    If the issue still has not been resolved could you please provide us with the following information?


    Thank you
    Stephen Holm
    OGA Forum Manager

    Tuesday, May 15, 2007 12:36 AM