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    I have 2 laptops both with genuine copies of Windows 7 starter. Both have been working okay until a couple of days ago. Following several downloads from Microsoft both are saying I do not have a genuine copy.

    I have re-input the key and the message is no longer there,

    What have you done Mr Microsoft.   Having a message like that when you are working in a very strict IT company/industry can be very serious and certainly embarrassing.

    Any ideas please

    /

    • Moved by Mike Kinsman Monday, October 7, 2013 2:41 PM off topic
    Saturday, October 5, 2013 6:19 PM

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    Hi,

    Don't worry, you're not the first person this has happened to, nor will you be the last. Since entering your key fixed the issue, I doubt there's anything else you'll need to worry about. I'd talk to your IT department about it though, they should be made aware that this happened.

    It this happens again after the next round of updates, I'd suggest posting over this this forum here, since this forum is for TechNet feedback, not individual product support:

    http://answers.microsoft.com/en-us/windows/forum/windows_install?tab=Qn

    Good luck, hope it works out.

    Don't retire TechNet! - (Maybe there's still a chance for hope, over 12,110+ strong and growing)

    • Proposed as answer by Just Karl Tuesday, October 8, 2013 8:46 PM
    • Marked as answer by Just Karl Tuesday, October 15, 2013 4:06 PM
    Saturday, October 5, 2013 7:03 PM
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    Unfortunately your post is off topic here, in the TechNet Site Feedback forum, because it is not Feedback about the TechNet Website or Subscription.  This is a standard response I’ve written up in advance to help many people (thousands, really.) who post their question in this forum in error, but please don’t ignore it.  The links I share below I’ve collected to help you get right where you need to go with your issue.

    For technical issues with Microsoft products that you would run into as an end user of those products, one great source of info and help is http://answers.microsoft.com, which has sections for Windows, Hotmail, Office, IE, and other products. Office related forums are also here: http://office.microsoft.com/en-us/support/contact-us-FX103894077.aspx

    For Technical issues with Microsoft products that you might have as an IT professional (like technical installation issues, or other IT issues), you should head to the TechNet Discussion forums at http://social.technet.microsoft.com/forums/en-us, and search for your product name.

    For issues with products you might have as a Developer (like how to talk to APIs, what version of software do what, or other developer issues), you should head to the MSDN discussion forums at http://social.msdn.microsoft.com/forums/en-us, and search for your product or issue.

    If you’re asking a question particularly about one of the Microsoft Dynamics products, a great place to start is here: http://community.dynamics.com/

    If you really think your issue is related to the subscription or the TechNet Website, and I screwed up, I apologize!  Please repost your question to the discussion forum and include much more detail about your problem, that could include screenshots of the issue (do not include subscription information or product keys in your screenshots!), and/or links to the problem you’re seeing. 

    If you really had no idea where to post this question but you still posted it here, you still shouldn’t have because we have a forum just for you!  It’s called the Where is the forum for…? forum and it’s here: http://social.msdn.microsoft.com/forums/en-us/whatforum/

    Moving to off topic. 

    Thanks, Mike

    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!

    Monday, October 7, 2013 2:41 PM