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Genuine Windows 7 Problem "0x8004fe22"

    Question

  • I purchased a laptop running Vista from Acer about a year ago - because it came with a free upgrade to 7 when it was released. Everything was fine until just a few days ago when I started getting these annoying pop-up messages like every fifteen minutes. The error code in the window is "0x8004fe22". I got my laptop from an Acer licensed dealer, and the upgrade disc came from an authorized affiliate so it's not pirated (the Certificate of Authenticity looks correct too), and thorough scans with both Kaspersky Anti-Virus and Windows Defender turned up nothing, so I'm guessing it's not malware doing it. I also tried an elevated sfc / scannow prompt and it couldn't find anything wrong. Can anybody help me? Please?ack and try to use

    EDIT: When I go back and try to use the Microsoft Genuine Advantage Diagnostic Tool again it just gives the weird error message "Failed to create output files, hr =0x80070002. Please contact support."

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-BTQP6-TKCGJ-XC7XV
    Windows Product Key Hash: 0EDPnFp6KJ1INLIpLiDZz6NVLIY=
    Windows Product ID: 00359-OEM-8882277-41689
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {41599B4E-AA7A-4131-9D65-881DEA784333}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{41599B4E-AA7A-4131-9D65-881DEA784333}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XC7XV</PKey><PID>00359-OEM-8882277-41689</PID><PIDType>3</PIDType><SID>S-1-5-21-4225782574-1929158263-3091415571</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5810T</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20090615000000.000000+000</Date></BIOS><HWID>74BB3607018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 8:14:2010 12:31
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAACAAAAAgABAAEA6GE+uJoteHi2NehKKs7midRfrnSwila4

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACER          ACER    
      FACP            ACRSYS        ACRPRDCT
      HPET            ACER          ACER    
      BOOT            ACER          ACER    
      MCFG            ACER          ACER    
      DMAR                          
      ASF!            ACER          ACER    
      SLIC            ACRSYS        ACRPRDCT
      SSDT            ACER          ACER    
      SSDT            ACER          ACER    
      SSDT            ACER          ACER    
      SSDT            ACER          ACER  
    Wednesday, August 18, 2010 6:46 PM

Answers

  • Something has tampered with the licensing system.

    Backup and use your recovery disk and start fresh.

    You can also try in the serch box of the start menu

    sfc /scannow

    and it might be able to fix the problem.


    Vote if answered or helpful, I am running for Office (joke)! IT/Developer, Windows/Linux/Mainframe I also am a true vegan and I am very good with economics and I used to play chess at 2400++ I have lots of papers on my site for power supplies and video card problems, see the resources section
    • Proposed as answer by Vegan FanaticMVP Wednesday, August 18, 2010 7:31 PM
    • Marked as answer by Diamondragon Wednesday, August 18, 2010 8:11 PM
    Wednesday, August 18, 2010 7:30 PM

All replies

  • Something has tampered with the licensing system.

    Backup and use your recovery disk and start fresh.

    You can also try in the serch box of the start menu

    sfc /scannow

    and it might be able to fix the problem.


    Vote if answered or helpful, I am running for Office (joke)! IT/Developer, Windows/Linux/Mainframe I also am a true vegan and I am very good with economics and I used to play chess at 2400++ I have lots of papers on my site for power supplies and video card problems, see the resources section
    • Proposed as answer by Vegan FanaticMVP Wednesday, August 18, 2010 7:31 PM
    • Marked as answer by Diamondragon Wednesday, August 18, 2010 8:11 PM
    Wednesday, August 18, 2010 7:30 PM
  • "Diamondragon" wrote in message news:3a92b555-6331-4e4d-bd7c-4bfe8980f06a...

    I purchased a laptop running Vista from Acer about a year ago - because it came with a free upgrade to 7 when it was released. Everything was fine until just a few days ago when I started getting these annoying pop-up messages like every fifteen minutes. The error code in the window is "0x8004fe22". I got my laptop from an Acer licensed dealer, and the upgrade disc came from an authorized affiliate so it's not pirated (the Certificate of Authenticity looks correct too), and thorough scans with both Kaspersky Anti-Virus and Windows Defender turned up nothing, so I'm guessing it's not malware doing it. I also tried an elevated sfc / scannow prompt and it couldn't find anything wrong. Can anybody help me? Please?ack and try to use

    EDIT: When I go back and try to use the Microsoft Genuine Advantage Diagnostic Tool again it just gives the weird error message "Failed to create output files, hr =0x80070002. Please contact support."

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-BTQP6-TKCGJ-XC7XV
    Windows Product Key Hash: 0EDPnFp6KJ1INLIpLiDZz6NVLIY=
    Windows Product ID: 00359-OEM-8882277-41689
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003


    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 8:14:2010 12:31
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    You could try either (or both) a System Restore back to before the issue first appeared (preferably about 3 days before), or a System File Check run to fix the issue (in that order - there's no point in fixing it with SFC only to undo the good work with SR <g>).
     
     
    Since you say that an SFC produced no errors, then  System restore is the obvious option.
    It can take up to 3 days for the licensing system to discover such problems as this - so try a restore back to 3 days before you first noticed the problem.
     
    Then run MGADiag again, and post the report, and error messages in your reply.
     
    If that doesn't work - you could try rebuilding the licensing store (but I suspect that it won't work if SLUI.exe isn't right).

     
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
     
    Run MGADiag again, and post the report
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 19, 2010 7:38 AM
    Moderator
  • I was having a similar problem to the OP and this fixed it. Thanks. No idea what caused it, I am guessing a virus or damage to the hard drive.
    Saturday, January 28, 2012 2:16 AM
  • @Boab101

    Please observe announcement 2 at the top of this forum page.

      Most Non-Genuine issue look the same regardless of the true underlying cause. So to help minimize the confusion caused by troubleshooting multiple different issues, we ask that all users creat their own thread for thier own specific issue.

    In other words, please do not post "Me Too" messages in other people's threads.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, January 28, 2012 3:10 AM
    Answerer
  • I have the same error and my windows is original how do MGADiag report? Thank you for your attention

    You need to do two things:

    1) Start your OWN thread.  Each case is unique and needs to be looked at on its own.

    2) Read this post and follow the directions there:

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/e73cf15c-5bbf-47c1-bfd2-25c49f7216dc

    Tuesday, June 11, 2013 7:52 PM