Splitting Post RRS feed

  • Question

  • I also have this issue. I have a Dell Inspiron 1520 that I reinstalled Vista on using the Factory Image on the hard drive.

    It now passes WGA, and I have even succesfully activate with a code via the phone, but every time I reboot, without fail the
    watermark telling me Vista is not Genuine is back, and Aero refuses to run telling me I am a victim of counterfeit software.

    This is the first time I've ever had a problem with Vista, when it goes wrong it doesnt muck around does it?

    Any ideas?
    • Split by Stephen Holm Monday, September 8, 2008 4:50 PM Please post in separate thread
    Sunday, September 7, 2008 8:43 AM


  • Hello,

    We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/


    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.


    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Saturday, September 20, 2008 12:02 AM
    Monday, September 8, 2008 4:52 PM