Hi,
I'm having problems unstalling update items. I have run a repair of windows XP (for a Dell laptop) as teh CD drive was not beign recognized by windows (still doesn;t see eh drie as recordable device but other software copes OK - Nero & SonicNow) and de-installed then re-install Office 2003 (Windows install cleanup). I have then updated Office from the website. The following items cannot install:
Security Update for Windows XP (KB928843)
Security Update for Windows Media Player 10 for Windows XP (KB936782)
Security Update for Windows XP (KB890859)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB908519)
Update for Windows XP (KB894391)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB904706)
Critical Update for Office XP on Windows XP Service Pack 2 (KB885884)
Update for Windows XP (KB916595)
Critical Update for Windows XP (KB886185)
Security Update for Windows XP (KB935840)
Update for Windows XP (KB933360)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB888302)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB918118)
Security Update for Outlook Express for Windows XP (KB941202)
Update for Windows XP (KB922582)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB930178)
Update for Windows XP (KB920872)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB891781)
Security Update for Windows XP (KB920670)
Cumulative Security Update for Outlook Express for Windows XP (KB929123)
Security Update for Windows XP (KB925902)
February 2007 CardSpace Update for Windows XP (KB925720)
Windows Malicious Software Removal Tool - October 2007 (KB890830)
Update for Windows XP (KB910437)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB921503)
Update for Windows XP (KB936357)
Update for Windows XP (KB927891)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB873339)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB924270)
Update for Windows XP (KB900485)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB924667)
Update for Windows XP (KB938828)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB885836)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB899587)
I have gone through all your advised steps up until using WGA, so here is the 'copy' contents
Diagnostic Report (1.7.0062.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
Windows Product ID: 76487-OEM-2211906-00102
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.2.0.pro
CSVLK Server: N/A
CSVLK PID: N/A
ID: {62F54E0C-47B6-44F4-B5B2-773D26AE8B18}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A
Vista BRT Data-->
Grace Flag: N/A
Commit: N/A
Reboot Flag: N/A
ThreatID(s): N/A
Wgaer.exe Version: N/A, hr = 0x80070002
Wgaer.exe Signed By: N/A, hr = 0x80070002
Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.17.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-531-645_B4D0AA8B-531-645_025D1FF3-171-1
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: N/A, hr=0x80070002
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{62F54E0C-47B6-44F4-B5B2-773D26AE8B18}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-3341889073-2302079429-1514544034</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D610 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20050811000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>254C3D07018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Latitude D610</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>6069FA8685BC072</Val><Hash>g3sSK8cOaq6oIZuYkj2dNbRAyHg=</Hash><Pid>70141-057-2555675-56181</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>
all help gratefully received
John Gigg
