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windows update not running

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    Hi,

     

    I'm having problems unstalling update items. I have run a repair of windows XP (for a Dell laptop) as teh CD drive was not beign recognized by windows (still doesn;t see eh drie as recordable device but other software copes OK - Nero & SonicNow) and de-installed then re-install Office 2003 (Windows install cleanup). I have then updated Office from the website. The following items cannot install:

     

     

     

    Security Update for Windows XP (KB928843)

    Security Update for Windows Media Player 10 for Windows XP (KB936782)

    Security Update for Windows XP (KB890859)

    Security Update for Windows XP (KB914389)

    Security Update for Windows XP (KB920683)

    Security Update for Windows XP (KB908519)

    Update for Windows XP (KB894391)

    Security Update for Windows XP (KB935839)

    Security Update for Windows XP (KB896428)

    Security Update for Windows XP (KB913580)

    Security Update for Windows XP (KB923689)

    Security Update for Windows XP (KB905749)

    Security Update for Windows XP (KB908531)

    Security Update for Windows XP (KB904706)

    Critical Update for Office XP on Windows XP Service Pack 2 (KB885884)

    Update for Windows XP (KB916595)

    Critical Update for Windows XP (KB886185)

    Security Update for Windows XP (KB935840)

    Update for Windows XP (KB933360)

    Security Update for Windows XP (KB920213)

    Security Update for Windows XP (KB938127)

    Security Update for Windows XP (KB900725)

    Security Update for Windows XP (KB888302)

    Security Update for Windows XP (KB926255)

    Security Update for Windows XP (KB918118)

    Security Update for Outlook Express for Windows XP (KB941202)

    Update for Windows XP (KB922582)

    Security Update for Windows XP (KB923191)

    Security Update for Windows XP (KB901214)

    Security Update for Windows XP (KB932168)

    Security Update for Windows XP (KB905414)

    Security Update for Windows XP (KB917344)

    Security Update for Windows XP (KB914388)

    Security Update for Windows XP (KB919007)

    Security Update for Windows XP (KB930178)

    Update for Windows XP (KB920872)

    Security Update for Windows XP (KB926436)

    Security Update for Windows XP (KB890046)

    Security Update for Windows XP (KB902400)

    Security Update for Windows XP (KB918439)

    Security Update for Windows XP (KB891781)

    Security Update for Windows XP (KB920670)

    Cumulative Security Update for Outlook Express for Windows XP (KB929123)

    Security Update for Windows XP (KB925902)

    February 2007 CardSpace Update for Windows XP (KB925720)

    Windows Malicious Software Removal Tool - October 2007 (KB890830)

    Update for Windows XP (KB910437)

    Security Update for Windows Media Player 6.4 (KB925398)

    Security Update for Windows XP (KB896358)

    Security Update for Windows XP (KB938829)

    Security Update for Windows XP (KB921503)

    Update for Windows XP (KB936357)

    Update for Windows XP (KB927891)

    Security Update for Windows XP (KB924496)

    Security Update for Windows XP (KB873339)

    Security Update for Windows XP (KB931261)

    Security Update for Windows XP (KB924270)

    Update for Windows XP (KB900485)

    Security Update for Windows XP (KB896423)

    Security Update for Windows XP (KB924667)

    Update for Windows XP (KB938828)

    Security Update for Windows XP (KB911562)

    Security Update for Windows XP (KB936021)

    Security Update for Windows XP (KB911280)

    Security Update for Windows XP (KB923980)

    Security Update for Windows XP (KB893756)

    Security Update for Windows XP (KB920685)

    Security Update for Windows XP (KB933729)

    Security Update for Windows XP (KB899591)

    Security Update for Windows XP (KB901017)

    Security Update for Windows XP (KB911927)

    Security Update for Windows XP (KB931784)

    Security Update for Windows XP (KB928255)

    Security Update for Windows XP (KB923414)

    Security Update for Windows XP (KB885836)

    Security Update for Windows XP (KB922819)

    Security Update for Windows XP (KB927802)

    Security Update for Windows XP (KB927779)

    Security Update for Windows XP (KB899587)

     

    I have gone through all your advised steps up until using WGA, so here is the 'copy' contents 

     

     

     

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {62F54E0C-47B6-44F4-B5B2-773D26AE8B18}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_B4D0AA8B-531-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: N/A, hr=0x80070002
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{62F54E0C-47B6-44F4-B5B2-773D26AE8B18}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-3341889073-2302079429-1514544034</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D610                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20050811000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>254C3D07018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Latitude D610</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>6069FA8685BC072</Val><Hash>g3sSK8cOaq6oIZuYkj2dNbRAyHg=</Hash><Pid>70141-057-2555675-56181</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    all help gratefully received

     

    John Gigg

     

     

     

    Friday, October 12, 2007 3:19 PM

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