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Windows Activates, but fails genuine validation and updates fail

Question
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PLEASE HELP, we randomly get a popup on our machine that is is not genuine and windows will not update.
Only some select updates will install on our machine, all the rest fail. Windows is activated, but going to genuine advantage suggests that this version of windows is not genuine? I am 100% certain my version of windows is genuine. We are a Microsoft Action Pack member andour subscription is current. This copy of windows was download direct from the microsoft action pack site and it has only been installed on this machine, NEVER installed on any other!
1) Windows 7 Ultimate
2) From Microsoft Action Pack, software downloaded from them and key form them
Here is the copy of the text from the Windows Genuine Diagnostic Tool. PLEASE HELP!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-HCY7G-636BQ-4QPD6
Windows Product Key Hash: zzdt1g1K/wR8hlENWVPhGToWgFM=
Windows Product ID: 00426-948-1670601-85299
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {9F061C83-E1FD-4410-8340-CCD0AAC30EDF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2E58CC79-181F-495E-AE61-D2AEFCAFAA8B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4QPD6</PKey><PID>00426-948-1670601-85299</PID><PIDType>5</PIDType><SID>S-1-5-21-3480575676-3343595524-287305536</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG45ID__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>IDG4510H.86A.0131.2010.0712.0906</Version><SMBIOSVersion major="2" minor="4"/><Date>20100712000000.000000+000</Date></BIOS><HWID>B3373007018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>21B0B3DA84486AC</Val><Hash>vhf1osNQE6/RiOgJm9XUCT2aid4=</Hash><Pid>81599-854-5808167-65184</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-948-167060-00-1033-7600.0000-0972011
Installation ID: 005443983354058993947266555316541926300933699994154494
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4QPD6
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 9/16/2011 2:41:15 PMWindows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 9:14:2011 20:16
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: LgAAAAEAAAABAAEAAQADAAAAAQABAAEAln2uFWwj6EgwDf6FEoa6Y71+DnRGyg==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL DG45ID
FACP INTEL A M I
MCFG INTEL DG45ID
ASF! INTEL DG45ID- Edited by Crown Computers Friday, September 16, 2011 6:58 PM
Friday, September 16, 2011 6:56 PM
Answers
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Problem SOLVED! After running sfc /scannow, chkdsk /r, secedit, etc... all of which appeared to not finish fully due to log writing errors, I ran an upgrade reinstall from the installation DVD in windows and after the install finished, Internet Explorer 9 and Windows 7 Service Pack one and all other updates installed fine.
For whatever reason, the upgrade reinstall took an exceptionally long time, maybe as it was repairing the file and folder security? In any case the upgrade install took just over an hour on our 8GB Quad core machine, when the original fresh load of windows took around 20 minutes.
Thinking back, I can't remember one catalyst, but this could have happened after we replaced the main drive and cloned the OS to the new drive...that was the last time we can remember when it was last updating properly.
- Marked as answer by Crown Computers Sunday, September 18, 2011 4:51 AM
Sunday, September 18, 2011 4:51 AM
All replies
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Make sure that the software protection service is running.
Use system restore to recover to a time before the issue. If that does not work, try the system file scanner.
Click Start, type 'cmd' in the Search/Run box, and right click on the CMD icon at the top of the results pane. Select Run as Administrator. When the cmd window opens type 'sfc /scannow' at the prompt and hit Enter. When the scan completes close the cmd window.
Restart and paste another MGADiag report in your reply.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Friday, September 16, 2011 7:45 PMAnswerer -
"Crown Computers" wrote in message news:3acec99c-11eb-4973-a233-12404f74afcf...
PLEASE HELP, we randomly get a popup on our machine that is is not genuine and windows will not update.
Only some select updates will install on our machine, all the rest fail. Windows is activated, but going to genuine advantage suggests that this version of windows is not genuine? I am 100% certain my version of windows is genuine. We are a Microsoft Action Pack member andour subscription is current. This copy of windows was download direct from the microsoft action pack site and it has only been installed on this machine, NEVER installed on any other!
1) Windows 7 Ultimate
2) From Microsoft Action Pack, software downloaded from them and key form them
Here is the copy of the text from the Windows Genuine Diagnostic Tool. PLEASE HELP!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-HCY7G-636BQ-4QPD6
Windows Product Key Hash: zzdt1g1K/wR8hlENWVPhGToWgFM=
Windows Product ID: 00426-948-1670601-85299
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100Your problem is caused by the file mismatches above – unfortunately, to date, we’ve been unable to fix this particular set of mismatches in the forums.Try running the CheckSUR tool and upload the resulting log files to your sky drive – it may help.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, September 16, 2011 7:47 PMModerator -
Software protection was not running - started now
System restore not an option, problem has existed for nearly a year and I finally got around to focusing on repairing it.
Running SFC now
Will Advise later
Friday, September 16, 2011 7:50 PM -
SFC Failed, see below:
C:\>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.logFriday, September 16, 2011 7:52 PM -
Really! You sound confident. That does not sound completely reasonable to me. I will try what you suggest within 24 hours. So, sounds like your saying wipe and reload short of a miracle from the CheckSUR tool results. PS. an SFC scan did fail as noted above...would that matter?
Friday, September 16, 2011 7:55 PM -
I ran the checksur tool update and it completed successfully. However, for some reason it did not create any checksur log files in the CBS folder?????Friday, September 16, 2011 8:57 PM
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"Crown Computers" wrote in message news:a0c5fa7c-e4cf-4c93-b2c2-b04f47ae27cb...
Really! You sound confident. That does not sound completely reasonable to me. I will try what you suggest within 24 hours. So, sounds like your saying wipe and reload short of a miracle from the CheckSUR tool results. PS. an SFC scan did fail as noted above...would that matter?
Wipe & reload would work, yes – but a repair install may also work, and should preserve data and settings.SFC looks at different things to the CheckSUR tool – and works in a different way. I have honestly no idea whether it would work, but it is updated relatively frequently with new fixes, and may show some details that the SFC doesn’t, so feel free to post the logs from both to your SkyDrive and post the links here.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, September 16, 2011 9:04 PMModerator -
"Crown Computers" wrote in message news:69e9ee57-7702-4dbd-8793-7ff43d3f6875...I ran the checksur tool update and it completed successfully. However, for some reason it did not create any checksur log files in the CBS folder?????First time I’ve heard of that one!Please run another MGADiag report, and put the SFC log on your SkyDrive.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, September 16, 2011 9:37 PMModerator -
After more digging, not only did the checksur not leave a report, but I did a chkdsk /r from a windows 7 boot disc, and it also reported to me that it could not write a log...error 50 or the like. I am beginning to suspect that the heart of this issue is that some of the system folders may somehow have altered permissions? PS, when I went in to look at the CBS log from the failed scannow I had to add security to the folder so I could access the file
Any idea how I might fix this?
Saturday, September 17, 2011 10:10 PM -
"Crown Computers" wrote in message news:9a3b178e-e851-4b7f-a47b-eaeae7fbe731...
After more digging, not only did the checksur not leave a report, but I did a chkdsk /r from a windows 7 boot disc, and it also reported to me that it could not write a log...error 50 or the like. I am beginning to suspect that the heart of this issue is that some of the system folders may somehow have altered permissions? PS, when I went in to look at the CBS log from the failed scannow I had to add security to the folder so I could access the file
Any idea how I might fix this?
The usual reason for this type of thing is where the System32 folder has become read-only somehow – but yours sounds a more complex problem.Please check permissions on the System32 folder – specifically the Administrator and Trusted Installer ones.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, September 17, 2011 10:21 PMModerator -
Problem SOLVED! After running sfc /scannow, chkdsk /r, secedit, etc... all of which appeared to not finish fully due to log writing errors, I ran an upgrade reinstall from the installation DVD in windows and after the install finished, Internet Explorer 9 and Windows 7 Service Pack one and all other updates installed fine.
For whatever reason, the upgrade reinstall took an exceptionally long time, maybe as it was repairing the file and folder security? In any case the upgrade install took just over an hour on our 8GB Quad core machine, when the original fresh load of windows took around 20 minutes.
Thinking back, I can't remember one catalyst, but this could have happened after we replaced the main drive and cloned the OS to the new drive...that was the last time we can remember when it was last updating properly.
- Marked as answer by Crown Computers Sunday, September 18, 2011 4:51 AM
Sunday, September 18, 2011 4:51 AM