Remote Desktop mouse clicks offset from cursor RRS feed

  • General discussion

  • When I Remote Desktop in to one of my Meshed systems, mouse clicks are offset from the cursor.

    For example, if I align the cursor on the X to close a window, and click, the window maximises. If I align the cursor on maximize, and click, the window minimizes. If I double click an icon on the desktop, the icon above the one I am pointing at opens.

    I observe that the Live Mesh Remote Desktop window which is opened on my local system is the wrong size. There is black space to the right and below. "Show desktop as actual size" and "Fit desktop to window" changes the width slightly, but the black space is still there.

    Lastly (maybe this is a separate bug), even though the two systems are on the same LAN, it takes more than 30 seconds to paint the login page on the remote system. I can see the paint brush (kidding - but I watch the login page appear slowly, in stripes, like it is downloading).

    Live Mesh Feedback ID 345513.
    Thursday, May 22, 2008 1:23 PM

All replies

  • Hi bananaman,

    Thanks for posting your Connect Bug ID here.  I see that a member of our team is already looking into this for you, but I'll also bubble up your issue on our forums channel. :)

    Thursday, May 22, 2008 7:25 PM
  • I didn't have this problem until just now, which was the first time I connected to my XP SP3 system after all my systems got the new uodate. What was interesting was the following:

    1. My XP SP3 system has an extra graphics card with a TV output that was set to be the 2nd screen.
    2. When I connected, I got a "squashed" Windows login screen on the left hand side of my screen, and a blank area on the right. That NEVER happened before the latest update.
    3. My mouse was offset by quite a bit - rough guess would be at least 60 pixels, maybe more. Thanks goodness for keyboard input.
    4. After I logged in, I brought up the Screen settings dialog (through mostly keyboard input) and unselected the "Extend my Windows desktop" for the second screen and clicked Apply.
    5. My screen on the remote system did the "magic flash"  and suddenly it was the proper size (the size it's always been before when remoting in to it), and my mouse was now positioned properly over controls and icons. Hurray!

    The screen sizes would have been different. The primary screen is 1024x768, and the TV output would probably be something like 720x480 or 576 or some weird number. It's an older ATI Radeon board in that box.

    Anyway, very odd and (sort of) unexpected result from my connection. The mouse offset is very off-putting. Fortunately, I remembered having seen this topic and came back to add my few clicks to it.
    Friday, October 31, 2008 6:08 PM
  • Spoke too soon ...

    I connected again to my XP SP3 system (from another XP SP3 system at work). Got the same effect - half-wdth screen and the rest is "desktop blue".

    Brought up the Screen Settings properties again, and the second screen I'm seeing is the (Default Monitor) - Live Mesh Driver Curtain (or something similar -- sorry, didn't write it down). Unselected the "Extend Windows desktop" setting and selected Apply - back to normal size Windows XP  desktop where the mouse points at the thing underneath it.
    Friday, October 31, 2008 8:24 PM
  • I was having the same Mesh Mouse Pointer problem, but it fixed itself once I turned off my extended desktop on the remote machine.
    • Edited by Davolous Monday, November 3, 2008 7:42 PM
    Monday, November 3, 2008 7:41 PM
  • I just "fixed" my problem. I connected and oddly noticed that a second account on the machine was "Logged In" on the main screen. Not something I normally do. When I was connected, I was getting the "squished" look - left half of the screen was my login screen, and right half was black. I logged in to the second account and logged out. I reconnected to the machine and the remote desktop was the proper size. So I'm guessing that the second account had two screens configured - the main monitor and the TV out from my ATI card. With that account no longer active (really hate the switch user thing), I have full-screen remote desktop when I connect.
    Tuesday, November 11, 2008 12:39 AM
  • If you're talking about "fast user switching" then you can disable it via "User Accounts" in Control Panel (deselect "Fast User Switching"). Although it sounds like you left the machine logged in and then remote desktop'ed in, which would have left you with two users logged in. I've seen similar behaviour when remoting into an already logged in machine.
    Tuesday, November 11, 2008 5:52 AM
  • Sadly, my fix lasted all of one connection. When I connected back to the same system yesterday, and noting that the second account was NOT logged in, I still get the "left half is login screen, right half is blank". I do not get that connecting to my Vista system at home, so I'm thinking it is NOT related to the fact that the system I'm using at work has dual monitors.

    Probably time for some log files...
    Wednesday, November 12, 2008 7:13 PM
  • me too - since the last update, my 3-computer mesh has lost cursor/mouse control on any other machine.  Any permutation of source<-> destination gives the result.  I have overcome  the problem temporarily by limiting one machine that has 2 monitors to "no screen extension", but next log-in - problem returns.  Also occurs between machines with identical resolutions set.  All machines are XP service pack 2. Very distressing - i'm gonna have to bag this live-mesh experiment. Just doesn't work - any more - in the most rudimentary way.
    Tuesday, November 18, 2008 8:47 PM
  • Hi All,

    Just to update everyone: We are continuing to investigate this issue; and, as we have seen an increase in the number of people reporting the problem, we have increased the priority of our investigation.  We'll let you know as soon as we've learned more.


    Thursday, November 20, 2008 11:21 PM
  • Problem persists - with these specifics. 

    "Meshing" from:

    DELL D820 laptop w/ NVIDIA GeoForce Go 7320 video & running XP ServicePack 2 with an Intel T2300 1.66 GHz processor 

    A desktop w/ VisionTek Radeon 7000 [Acer V223W] video running XP ServicePack 3 with a Pentium 4 CPU at 2.20 GHz

    Produces 2 screen elements on the laptop screen-view of the desktop - severely "squishing" the 1st display and establishing a mouse offset relative to that screen.  The 2nd screen on the laptop is identified as the "2. (Default Monitor) on Live Mesh Remote Desktop Curtain Driver", per "Display Properties", "Settings", on the desktop display. (The desktop display contains only 1 monitor screen - the main, or default display monitor for that computer.  I have disabled a third display by not allowing [un-checking] the option "Extend my Windows desktop onto this monitor")

    I can remove the 2nd, Live Mesh Curtain Driver screen from the remote laptop by disabling "Extend my Windows desktop onto this monitor" in the check-box of the 2nd monitor "Display Properties", Settings.  So executed, the remote laptop shows the desktop display as expected, with accurate mouse positioning.

    However, if I exit and re-connect via Live Mesh from the laptop->desktop, the problem reoccurs, and inexplicably, the check-box in Display Properties, Settings, for the 2nd desktop monitor becomes checked! - attempting to "Extend my Windows Desktop onto this monitor".  If that automatic override of the unchecked box - making it checked - did not occur, this problem would vanish.
    Tuesday, November 25, 2008 6:56 PM
  • That's a tremendously well-written summary of the problem. I'm seeing the same effects, but with different video hardware, and one of my PCs is a Vista-based machine connecting to an XP machine. The only time I see the problem is when I connect to the XP machine that has an ATI board that has a TV-out configured as a possible second screen. I don't get the problem connecting to machines that have only one screen set up.
    Tuesday, November 25, 2008 7:50 PM
  • I get this problem too.  any word on a fix; this makes Remote Desktop useless.
    Saturday, January 17, 2009 2:16 PM
  • Even i get this error of shifting of mouse , when i connect from Vista single monitor to my windows 2003 server dual monitor.
    Dare to Dream ,Deam for Success
    Sunday, January 18, 2009 2:30 AM
  • This may seem like a really obvious thing to check, but just in case - I experienced this when connecting to a windows XP machine. Updating the graphics driver (after trying all sorts of other things that didn't work) on that machine (was an older ATI card) fixed the problem immediately.

    Sunday, January 18, 2009 2:31 PM