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crm 2011 outlook 2010 errors and ribbon disabled RRS feed

  • Question

  • We applied crm 2011 rollup 4 and now everytime you access a page in crm thru outook, or leave crm in outlook a generic error message pops up 'Microsoft Dynamics CRM has encountered an error', and the ribbon on the leads page is disabled.  I tried deleting/redoing configuration.  Any ideas?
    Susan Schnorr
    Tuesday, November 29, 2011 8:58 PM

All replies

  • Hi Susan,

    Have you tried running the outlook client diagnostics tool and check if something needs attention and autofix.

    Finally, you can do a complete uninstall and re-install of the CRM outlook client and re-apply the rollups and check!


    Cheers, Francis Edwin

    My Blog: http://astutecrm.wordpress.com

    Twitter: https://twitter.com/astutecrm

    • Edited by Edwin2win Wednesday, November 30, 2011 5:03 AM
    • Proposed as answer by Jan Adamec Friday, September 21, 2012 9:57 AM
    Wednesday, November 30, 2011 5:01 AM
  • Tried your suggestions, did not correct.  However, I have narrowed it down to JUST the leads form - anytime you enter or exit it throws an error and the ribbon remains disabled.  The only thing about this form that we have done is a Workflow that is on the New event.  This workflow has been running for years, and it does not cause any issues through the browser.  Is there an issue with CRM 2011 or Rollup 4 and workflows in the outlook client?
    Susan Schnorr
    Wednesday, November 30, 2011 5:26 PM
  • I was wrong, it is not only the Leads form - it is any form. 

    This is the error report from CRM when moving to different form...

    Microsoft Dynamics CRM Error Report Contents

    <CrmScriptErrorReport>
      <ReportVersion>1.0</ReportVersion>
      <ScriptErrorDetails>
       <Message>Unable to get value of the property 'Mscrm.Isv.Global': object is null or undefined</Message>
       <Line>1</Line>
       <URL>/_static/_common/scripts/OutlookInterop.js?ver=790609184</URL>
       <PageURL>/_grid/OutlookRibbonContextGrid.aspx?etn=contact&ver=63458353111390</PageURL>
       <Function></Function>
       <CallStack>
       </CallStack>
      </ScriptErrorDetails>
      <ClientInformation>
       <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDR; Tablet PC 2.0; .NET4.0C; .NET4.0E; MS-RTC LM 8; InfoPath.3; Microsoft Outlook 14.0.6109)</BrowserUserAgent>
       <BrowserLanguage>en-us</BrowserLanguage>
       <SystemLanguage>en-us</SystemLanguage>
       <UserLanguage>en-us</UserLanguage>
       <ScreenResolution>1344x840</ScreenResolution>
       <ClientName>Outlook Laptop - Online</ClientName>
       <ClientTime>2011-12-01T10:21:38</ClientTime>
      </ClientInformation>
      <ServerInformation>
        <OrgLanguage>1033</OrgLanguage>
        <OrgCulture>1033</OrgCulture>
        <UserLanguage>1033</UserLanguage>
        <UserCulture>1033</UserCulture>
        <CRMVersion>5.0.9688.1450</CRMVersion>
      </ServerInformation>
    </CrmScriptErrorReport>

    <CrmScriptErrorReport>
      <ReportVersion>1.0</ReportVersion>
      <ScriptErrorDetails>
       <Message>Unable to get value of the property 'contact|NoRelationship|HomePageGrid|Mscrm.HomepageGrid.contact.MainTab': object is null or undefined</Message>
       <Line>1</Line>
       <URL>/_static/_common/scripts/OutlookInterop.js?ver=790609184</URL>
       <PageURL>/_grid/OutlookRibbonContextGrid.aspx?etn=contact&ver=63458353111390</PageURL>
       <Function></Function>
       <CallStack>
       </CallStack>
      </ScriptErrorDetails>
      <ClientInformation>
       <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDR; Tablet PC 2.0; .NET4.0C; .NET4.0E; MS-RTC LM 8; InfoPath.3; Microsoft Outlook 14.0.6109)</BrowserUserAgent>
       <BrowserLanguage>en-us</BrowserLanguage>
       <SystemLanguage>en-us</SystemLanguage>
       <UserLanguage>en-us</UserLanguage>
       <ScreenResolution>1344x840</ScreenResolution>
       <ClientName>Outlook Laptop - Online</ClientName>
       <ClientTime>2011-12-01T10:21:38</ClientTime>
      </ClientInformation>
      <ServerInformation>
        <OrgLanguage>1033</OrgLanguage>
        <OrgCulture>1033</OrgCulture>
        <UserLanguage>1033</UserLanguage>
        <UserCulture>1033</UserCulture>
        <CRMVersion>5.0.9688.1450</CRMVersion>
      </ServerInformation>
    </CrmScriptErrorReport>

    <CrmScriptErrorReport>
      <ReportVersion>1.0</ReportVersion>
      <ScriptErrorDetails>
       <Message>Unable to get value of the property 'contact|NoRelationship|HomePageGrid|Mscrm.HomepageGrid.contact.View': object is null or undefined</Message>
       <Line>1</Line>
       <URL>/_static/_common/scripts/OutlookInterop.js?ver=790609184</URL>
       <PageURL>/_grid/OutlookRibbonContextGrid.aspx?etn=contact&ver=63458353111390</PageURL>
       <Function></Function>
       <CallStack>
       </CallStack>
      </ScriptErrorDetails>
      <ClientInformation>
       <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDR; Tablet PC 2.0; .NET4.0C; .NET4.0E; MS-RTC LM 8; InfoPath.3; Microsoft Outlook 14.0.6109)</BrowserUserAgent>
       <BrowserLanguage>en-us</BrowserLanguage>
       <SystemLanguage>en-us</SystemLanguage>
       <UserLanguage>en-us</UserLanguage>
       <ScreenResolution>1344x840</ScreenResolution>
       <ClientName>Outlook Laptop - Online</ClientName>
       <ClientTime>2011-12-01T10:21:38</ClientTime>
      </ClientInformation>
      <ServerInformation>
        <OrgLanguage>1033</OrgLanguage>
        <OrgCulture>1033</OrgCulture>
        <UserLanguage>1033</UserLanguage>
        <UserCulture>1033</UserCulture>
        <CRMVersion>5.0.9688.1450</CRMVersion>
      </ServerInformation>
    </CrmScriptErrorReport>

    <CrmScriptErrorReport>
      <ReportVersion>1.0</ReportVersion>
      <ScriptErrorDetails>
       <Message>Unable to get value of the property 'contact|NoRelationship|HomePageGrid|Mscrm.HomepageGrid.contact.Chart': object is null or undefined</Message>
       <Line>1</Line>
       <URL>/_static/_common/scripts/OutlookInterop.js?ver=790609184</URL>
       <PageURL>/_grid/OutlookRibbonContextGrid.aspx?etn=contact&ver=63458353111390</PageURL>
       <Function></Function>
       <CallStack>
       </CallStack>
      </ScriptErrorDetails>
      <ClientInformation>
       <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDR; Tablet PC 2.0; .NET4.0C; .NET4.0E; MS-RTC LM 8; InfoPath.3; Microsoft Outlook 14.0.6109)</BrowserUserAgent>
       <BrowserLanguage>en-us</BrowserLanguage>
       <SystemLanguage>en-us</SystemLanguage>
       <UserLanguage>en-us</UserLanguage>
       <ScreenResolution>1344x840</ScreenResolution>
       <ClientName>Outlook Laptop - Online</ClientName>
       <ClientTime>2011-12-01T10:21:38</ClientTime>
      </ClientInformation>
      <ServerInformation>
        <OrgLanguage>1033</OrgLanguage>
        <OrgCulture>1033</OrgCulture>
        <UserLanguage>1033</UserLanguage>
        <UserCulture>1033</UserCulture>
        <CRMVersion>5.0.9688.1450</CRMVersion>
      </ServerInformation>
    </CrmScriptErrorReport>

    <CrmScriptErrorReport>
      <ReportVersion>1.0</ReportVersion>
      <ScriptErrorDetails>
       <Message>Unable to get value of the property 'contact|NoRelationship|HomePageGrid|Mscrm.HomepageGrid.contact.Related': object is null or undefined</Message>
       <Line>1</Line>
       <URL>/_static/_common/scripts/OutlookInterop.js?ver=790609184</URL>
       <PageURL>/_grid/OutlookRibbonContextGrid.aspx?etn=contact&ver=63458353111390</PageURL>
       <Function></Function>
       <CallStack>
       </CallStack>
      </ScriptErrorDetails>
      <ClientInformation>
       <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDR; Tablet PC 2.0; .NET4.0C; .NET4.0E; MS-RTC LM 8; InfoPath.3; Microsoft Outlook 14.0.6109)</BrowserUserAgent>
       <BrowserLanguage>en-us</BrowserLanguage>
       <SystemLanguage>en-us</SystemLanguage>
       <UserLanguage>en-us</UserLanguage>
       <ScreenResolution>1344x840</ScreenResolution>
       <ClientName>Outlook Laptop - Online</ClientName>
       <ClientTime>2011-12-01T10:21:38</ClientTime>
      </ClientInformation>
      <ServerInformation>
        <OrgLanguage>1033</OrgLanguage>
        <OrgCulture>1033</OrgCulture>
        <UserLanguage>1033</UserLanguage>
        <UserCulture>1033</UserCulture>
        <CRMVersion>5.0.9688.1450</CRMVersion>
      </ServerInformation>
    </CrmScriptErrorReport>

    <CrmScriptErrorReport>
      <ReportVersion>1.0</ReportVersion>
      <ScriptErrorDetails>
       <Message>Unable to get value of the property 'contact|NoRelationship|HomePageGrid|Mscrm.HomepageGrid.contact.Developer': object is null or undefined</Message>
       <Line>1</Line>
       <URL>/_static/_common/scripts/OutlookInterop.js?ver=790609184</URL>
       <PageURL>/_grid/OutlookRibbonContextGrid.aspx?etn=contact&ver=63458353111390</PageURL>
       <Function></Function>
       <CallStack>
       </CallStack>
      </ScriptErrorDetails>
      <ClientInformation>
       <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDR; Tablet PC 2.0; .NET4.0C; .NET4.0E; MS-RTC LM 8; InfoPath.3; Microsoft Outlook 14.0.6109)</BrowserUserAgent>
       <BrowserLanguage>en-us</BrowserLanguage>
       <SystemLanguage>en-us</SystemLanguage>
       <UserLanguage>en-us</UserLanguage>
       <ScreenResolution>1344x840</ScreenResolution>
       <ClientName>Outlook Laptop - Online</ClientName>
       <ClientTime>2011-12-01T10:21:38</ClientTime>
      </ClientInformation>
      <ServerInformation>
        <OrgLanguage>1033</OrgLanguage>
        <OrgCulture>1033</OrgCulture>
        <UserLanguage>1033</UserLanguage>
        <UserCulture>1033</UserCulture>
        <CRMVersion>5.0.9688.1450</CRMVersion>
      </ServerInformation>
    </CrmScriptErrorReport>

    <CrmScriptErrorReport>
      <ReportVersion>1.0</ReportVersion>
      <ScriptErrorDetails>
       <Message>Unable to get value of the property 'Mscrm.HomepageGrid.AllEntities.VisualizationTab': object is null or undefined</Message>
       <Line>1</Line>
       <URL>/_static/_common/scripts/OutlookInterop.js?ver=790609184</URL>
       <PageURL>/_grid/OutlookRibbonContextGrid.aspx?etn=contact&ver=63458353111390</PageURL>
       <Function></Function>
       <CallStack>
       </CallStack>
      </ScriptErrorDetails>
      <ClientInformation>
       <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDR; Tablet PC 2.0; .NET4.0C; .NET4.0E; MS-RTC LM 8; InfoPath.3; Microsoft Outlook 14.0.6109)</BrowserUserAgent>
       <BrowserLanguage>en-us</BrowserLanguage>
       <SystemLanguage>en-us</SystemLanguage>
       <UserLanguage>en-us</UserLanguage>
       <ScreenResolution>1344x840</ScreenResolution>
       <ClientName>Outlook Laptop - Online</ClientName>
       <ClientTime>2011-12-01T10:21:38</ClientTime>
      </ClientInformation>
      <ServerInformation>
        <OrgLanguage>1033</OrgLanguage>
        <OrgCulture>1033</OrgCulture>
        <UserLanguage>1033</UserLanguage>
        <UserCulture>1033</UserCulture>
        <CRMVersion>5.0.9688.1450</CRMVersion>
      </ServerInformation>
    </CrmScriptErrorReport>


    Susan Schnorr
    • Edited by SusanS2000 Thursday, December 1, 2011 4:40 PM
    Thursday, December 1, 2011 4:37 PM