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Office 2003 Suddenly unlicensed RRS feed

  • Question

  • We purchased licensing for 15 copies of Office 2003 through a non-profit clearing house (Tech Soup) two years ago and everything is working wonderfully on 14 on the boxes but the 15th has developed a problem:  it seems to think that that the key is a stolen one.  It warns that Office will be inoperable in two days (this started several weeks ago) unless properly licensed.  The really odd thing is that the license warning doesn't always appear.  I've had the user keep track of what she was doing before the warning appears, but can find no pattern that would indicate that another piece of software is causing a conflict.

     

    Here's the output from the MGADiag software:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {4FA951DF-1EB6-4FFE-8903-679F99DE951D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4FA951DF-1EB6-4FFE-8903-679F99DE951D}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2199024534-6388315-502696695</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex 210L                </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20060329000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>94943E470184406D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Optiplex 210L</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>81B0F8F92613500</Val><Hash>phlegd06+RUEstk52Ou0i66Tfr0=</Hash><Pid>73931-640-4858897-57768</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="108"/><App Id="16" Version="11" Result="108"/><App Id="18" Version="11" Result="108"/><App Id="19" Version="11" Result="108"/><App Id="1A" Version="11" Result="108"/><App Id="1B" Version="11" Result="108"/><App Id="44" Version="11" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1A90C:Dell Inc|1A90C:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, April 21, 2010 2:15 PM

Answers

  • Hello Cudgel_the_Clever,

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


      The Microsoft Office Professional Plus 2007 is Non-Genuine.  It was installed using a Invalid Volume Licensce Key (VLK). VLK software is not to be sold to consumers, but are designed for large organizations that need 10s 100s or 1000s of Office installs.  In this case the VLK is Invalid. This means it was created with a Piracy software called a Key Generator (KeyGen).  In other words, Microsoft did not create or release this key.

    The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any validation protected content or by installing the Office Notifier. It turns out that Microsoft recently released the Office Notifier thru Windows Update and it is what is notifying you that the Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software.
     
     In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
     
     In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
     
     In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, April 21, 2010 11:28 PM
    Wednesday, April 21, 2010 11:27 PM

All replies

  • Hello Cudgel_the_Clever,

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


      The Microsoft Office Professional Plus 2007 is Non-Genuine.  It was installed using a Invalid Volume Licensce Key (VLK). VLK software is not to be sold to consumers, but are designed for large organizations that need 10s 100s or 1000s of Office installs.  In this case the VLK is Invalid. This means it was created with a Piracy software called a Key Generator (KeyGen).  In other words, Microsoft did not create or release this key.

    The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any validation protected content or by installing the Office Notifier. It turns out that Microsoft recently released the Office Notifier thru Windows Update and it is what is notifying you that the Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software.
     
     In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
     
     In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
     
     In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, April 21, 2010 11:28 PM
    Wednesday, April 21, 2010 11:27 PM
  • Hello Cudgel_the_Clever,

    As Darin posted, the report is telling us that the installation of Office on this particular computer is nongenuine due to it being installed with an Invalid Volume Licensing Key.

    What we don't yet know is whether this is a single happenstance of circumstances, or if this computer is just the tip of the iceberg, where we find out that all of your Office installations are no good.

    Probably the best way to figure this out is to run the Magical Jellybean Keyfinder utility on all fifteen of the Office installations purchased at the same time from the supplier you mentioned.  This utility is a small harmless utility that has been on the internet for years--it's sole job is to report the product key used to install software products.  Once you have gathered the product keys used to install these 15 installations of Office, an analysis can be done.

    If the keyfinder reports that just this one computer has an odd product key installed that is not the product key given to you by Tech Soup, and the other 14 computers all have the same product key from Tech Soup and they are all Genuine, then the conclusion would be that somehow this one computer had the wrong product key installed, and a reinstallation of Office with the right product key should make the correction.  This would be the best-case scenario.

    The worst-case scenario would be that the keyfinder reports that all of your Office installations have the same product key as this one that is reporting as nongenuine, and that this nongenuine product key is identical to the product key given to you by Tech Soup.

    Please let us know the results, but do not post any actual product keys.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, April 22, 2010 2:18 AM
  • Sorry for my delayed reply, I've been off sick.  Aging sucks.

     

    It WAS an invalid key.  The user in question "...didn't want to bother..." me so they obtained a copy from who-knows-where and installed it.  They have been dealt with.

    But I now have a different problem.  I've uninstalled the bogus version of Office 2003 and installed a valid, honest-to-God volume licensed version that I purchasd from a reputable place (TechSoup)  but

    1.  It still pops up with the OGA warning

    2.  It seems to have retained the previous owner data  that was used in the bogus install (i.e. owner name, etc.)

    Any thought s on a solution?

     

    Thank you all for your help.

    Friday, May 7, 2010 3:06 PM
  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. 

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!


    Carey Frisch
    Friday, May 7, 2010 3:45 PM
  • Hello Cudgel_the_Clever,

    Your situation is not all that uncommon, as the normal uninstallation process does not delete the Office License file from the previous nongenuine installation.

    Work your way thru the Methods in this MS KB http://support.microsoft.com/kb/903275.  Most people tell us that the MS FixIt in Method 2 does the trick.

    Let us know...:-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, May 8, 2010 12:56 AM