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    RE: order number 111503  order date 8/20/2007 

    Due to a software problem, Best Buy recommended that we wipe our HP laptop clean and re-load software. An upgrade was originally purchased from the Microsoft website to upgrade from Home Premium to Ultimate We have been to our digital locker, but there is not a record of the original purchase and multiple calls and hours of time on the phone to Microsoft has proven useless.  
    Sunday, August 3, 2008 9:12 PM

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    Hello dradtke,

      Unfortunatly, this forum is for Vista Activation or Validation issues and I have no knowledge that could help you with a Windows Marketplace Digital Locker problem.

      I can, however, direct you to the Marketplace Digital Locker at  http://windowsmarketplace.com/content.aspx?ctId=374&tabid=1#title4. I suggest looking at the answer for "Who do I contact regarding my purchase of Windows Vista?"

    very sorry I couldn't be more help,
    Darin Smith
    WGA Forum Manager
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Monday, August 4, 2008 8:47 PM