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Office Enterprise 2007 Fails Validation After Reformatted HDD RRS feed

  • Question

  • I've been reading some of the previous posts to try to correct this problem, but have been unsuccessful. I obtained a copy of Office Enterprise 2007 as part of a work network in March. I installed it on my computer while testing and running Vista RC1. I recently upgraded to a retail version of Vista Ultimate; however, old WinXP and RC1 files were left on the computer, so I reformatted my hard drive before performing the installation to remove unnecessary files. I did not uninstall Office before doing this. Before reformatting, validation worked fine and everything was great, but now Office fails validation. It also should be noted around the time of the reformatting I performed other maintenance to the computer such as upgrading the RAM, BIOS, and drivers. I tried going to the genuine website and ran everything in IE as Administrator. Windows Validation was successful, but Office failed. I ran the diagnostic scan surprised to find "Office Status: 103 Blocked VLK". Below is all the information from the Diagnostic Scan. Any advice other than the standard "I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options ..." or "In any case, please uninstall the non-genuine installation to alleviate any complications...." would be helpful since it was clearly valid last week. Thank you! --Dan

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-XPG6Q-JBRBV-W23VD
    Windows Product Key Hash: 4gu5oyPNKXq5sz9evOcffFXYrMU=
    Windows Product ID: 89580-006-6411097-71780
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: d9ddcb65-a8eb-4d6f-803b-60cb392f9278
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>d9ddcb65-a8eb-4d6f-803b-60cb392f9278</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-W23VD</PKey><PID>89580-006-6411097-71780</PID><PIDType>5</PIDType><SID>S-1-5-21-537986486-3871137322-2197414940</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>CX210X                          </Model></SYSTEM><BIOS><Manufacturer>Gateway</Manufacturer><Version>78.03   </Version><SMBIOSVersion major="2" minor="31"/><Date>20060427000000.000000+000</Date></BIOS><HWID>77273207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65665</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, June 25, 2007 7:04 AM

Answers

  •  I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Microsoft Office and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

         This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of MS Office is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and let them know MS Office is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the 103 Blocked VLK statuses.  Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the non-genuine installation to alleviate any complications.

                Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

               

    Thank you

    Stephen Holm

    OGA Forum Manager

    Monday, June 25, 2007 9:56 PM
  • Simpsonsluvr,

     

    Reformatting the h/d after you installed Vista over RC1 should have taken care of everything.  Did you do a full format using NTFS or a quick format? You may try to install Office 2003 then put the Volume copy on top for troubleshooting. Honestly I am inclined to say the blocked VLK issue will still show itself. Maybe the key has been leaked somehow. Work with your IT staff regarding the volume licensing. In turn they will know what to do. Please re-post again if you need assistance and we will be glad to help. 

     

     

    Stephen Holm, MS

    Tuesday, June 26, 2007 10:38 PM

All replies

  •  I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Microsoft Office and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

         This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of MS Office is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and let them know MS Office is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the 103 Blocked VLK statuses.  Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the non-genuine installation to alleviate any complications.

                Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

               

    Thank you

    Stephen Holm

    OGA Forum Manager

    Monday, June 25, 2007 9:56 PM
  • Clearly you misunderstood what I wrote. I asked for an explanation to the problem that doesn't appear on every other post in this forum. You asked the question "was the hard drive reformatted" and I said, YES, it was. I was a beta tester for Vista RC1 and reformatted the drive after installing the final version of Vista. I believe this is the problem.  We have a version of Office with multiple licenses, but I may have installed it one too many times. Like I said, I've had this version of Office for almost 4 months and it has passed every validation up until now. I also have a version of Office 2003. I read in your post that Volume Licenses of Office are upgrade only. Do you think it would help if I installed Office 2003, then 2007 over the older version? Let's try to troubleshoot the issue rather than call it counterfeit, since I know it's not (unless someone else leaked the key, which caused it to become invalid).
    Tuesday, June 26, 2007 4:12 AM
  • Simpsonsluvr,

     

    Reformatting the h/d after you installed Vista over RC1 should have taken care of everything.  Did you do a full format using NTFS or a quick format? You may try to install Office 2003 then put the Volume copy on top for troubleshooting. Honestly I am inclined to say the blocked VLK issue will still show itself. Maybe the key has been leaked somehow. Work with your IT staff regarding the volume licensing. In turn they will know what to do. Please re-post again if you need assistance and we will be glad to help. 

     

     

    Stephen Holm, MS

    Tuesday, June 26, 2007 10:38 PM