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  • Question

  • This Laptop was purchased originally by my brother and I bought it from him.  All software was original and has never been upgraded. He doesn't have the original key for VISTA anymore and now I'm being asked for the product key. How can I obtain the original key again?  And if that's not possible, how can I obtain a key that's not going to cost me a small fortune?

    Sunday, July 13, 2008 3:22 PM

Answers

  • Hi Ginny.Reyes,

     

     

      To allow me to be better able to answer your question, would you download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button, then paste the report into a response message in this thread. 

     

      This information will tell me if I can fix the issue without you having the Product Key and/or if I can provide other (less costly) options.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    • Marked as answer by Darin Smith MS Thursday, July 24, 2008 8:34 PM
    • Unmarked as answer by Carl-S Thursday, August 28, 2008 4:24 AM
    • Marked as answer by Carl-S Thursday, August 28, 2008 4:24 AM
    Thursday, July 17, 2008 9:05 PM