When I try to Update Outlook 2002 for the calendar addin I get the following error message; however, I wass able to update and install service pack 3. And each component - outlook, word, powerpoint, excel show as valid and activated. Below this error message in the diagnostic report. Any advice on what I should do next? Thanks!
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The product(s) listed above completed validation. However, as a result of the failed or incomplete validation(s) listed below, this computer is not eligible for the benefits of genuine Office. Remove the application(s) that failed or could not complete validation and run the validation tool again. |
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Microsoft Office XP Standard for Students and Teachers:
Validation Incomplete: Office Must Be Activated
The validation process could not be completed because your copy of Microsoft Office has not been activated. Activate Office now
- Start any Office application. The activation wizard will walk you through the steps required to activate Office.
- For additional instructions, or if you have problems activating Office and Office applications, visit knowledge base article # 828958. To learn more about benefits of product activation, visit the How to Tell site.
I was unable to activate Office
If you are unable to activate Office by following the steps above or using the methods in the knowledge base article, the copy of Office on your computer may be counterfeit or may have been installed incorrectly. What could prevent activation?
- If your computer is new, the copy of Office installed on your computer may be counterfeit or may have been incorrectly installed.
- If Office was installed or upgraded on an existing computer:
- The copy of Office you installed on your computer may be counterfeit.
- A third party, such as a repair shop, may have installed Office incorrectly or used a counterfeit copy.
[0x80180101] |
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Diagnostic Report (1.5.0723.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Windows Product Key: *****-*****-JQX8J-GYGK3-6X6WD
Windows Product Key Hash: uGUHMlskOcYcAsNQN9VhyjV9b3E=
Windows Product ID: 55277-OEM-2111907-00105
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010300.2.0.hom
ID: fd26e58b-8c5a-4c00-a814-da23b0820fec
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.5.540.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Data-->
Office Status: 101 Not Activated
OGA Version: Registered, 1.6.20.0
Signed By: Microsoft
Office Diagnostics: 3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Prompt
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Prompt
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>fd26e58b-8c5a-4c00-a814-da23b0820fec</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-6X6WD</PKey><PID>55277-OEM-2111907-00105</PID><PIDType>2</PIDType><SID>S-1-5-21-681764103-3403473811-3433162778</SID><SYSTEM><Manufacturer>Gateway </Manufacturer><Model>E-4000 </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>RG84510A.15A.0020.P10.0209110952</Version><SMBIOSVersion major="2" minor="3"/><Date>20020911000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>0CE5358701842E52</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Gateway, Inc.</name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>101</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>62A4EAC3B9ACA0A</Val><Hash>oYFJkmRdgrdNVD6wKZKJMnTn5To=</Hash><Pid>54189-OEM-1650002-00005</Pid><PidType>16</PidType></Product><Product GUID="{913D0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Standard for Students and Teachers</Name><Ver>10</Ver><Val>853868BD5B1BDC2</Val><Hash>vlKJHTUWF8Vf5X9xNUFazlFoyE8=</Hash><Pid>55866-718-8559053-17870</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>
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