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Office 2002 Validation Rejection Error [0x80180101] RRS feed

  • Question

  • When I try to Update Outlook 2002 for the calendar addin I get the following error message; however, I wass able to update and install service pack 3.  And each component - outlook, word, powerpoint, excel show as valid and activated.  Below this error message in the diagnostic report. Any advice on what I should do next?  Thanks!

    Microsoft Word 2002

    The product(s) listed above completed validation. However, as a result of the failed or incomplete validation(s) listed below, this computer is not eligible for the benefits of genuine Office. Remove the application(s) that failed or could not complete validation and run the validation tool again.

    Microsoft Office XP Standard for Students and Teachers:
    Validation Incomplete: Office Must Be Activated

    The validation process could not be completed because your copy of Microsoft Office has not been activated.

    Activate Office now
    • Start any Office application. The activation wizard will walk you through the steps required to activate Office.
    • For additional instructions, or if you have problems activating Office and Office applications, visit knowledge base article # 828958. To learn more about benefits of product activation, visit the How to Tell site.
    I was unable to activate Office

    If you are unable to activate Office by following the steps above or using the methods in the knowledge base article, the copy of Office on your computer may be counterfeit or may have been installed incorrectly.

    What could prevent activation?
    • If your computer is new, the copy of Office installed on your computer may be counterfeit or may have been incorrectly installed.
    • If Office was installed or upgraded on an existing computer:
      • The copy of Office you installed on your computer may be counterfeit.
      • A third party, such as a repair shop, may have installed Office incorrectly or used a counterfeit copy.
    [0x80180101]

     

    -----------------------------------------------------------------

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-JQX8J-GYGK3-6X6WD
    Windows Product Key Hash: uGUHMlskOcYcAsNQN9VhyjV9b3E=
    Windows Product ID: 55277-OEM-2111907-00105
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: fd26e58b-8c5a-4c00-a814-da23b0820fec
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.20.0
    Signed By: Microsoft
    Office Diagnostics: 3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Prompt
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Prompt

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>fd26e58b-8c5a-4c00-a814-da23b0820fec</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-6X6WD</PKey><PID>55277-OEM-2111907-00105</PID><PIDType>2</PIDType><SID>S-1-5-21-681764103-3403473811-3433162778</SID><SYSTEM><Manufacturer>Gateway                        </Manufacturer><Model>E-4000                         </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>RG84510A.15A.0020.P10.0209110952</Version><SMBIOSVersion major="2" minor="3"/><Date>20020911000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>0CE5358701842E52</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Gateway, Inc.</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>62A4EAC3B9ACA0A</Val><Hash>oYFJkmRdgrdNVD6wKZKJMnTn5To=</Hash><Pid>54189-OEM-1650002-00005</Pid><PidType>16</PidType></Product><Product GUID="{913D0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Standard for Students and Teachers</Name><Ver>10</Ver><Val>853868BD5B1BDC2</Val><Hash>vlKJHTUWF8Vf5X9xNUFazlFoyE8=</Hash><Pid>55866-718-8559053-17870</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Sunday, February 4, 2007 1:30 PM

Answers

  •  Preview Message
    Re: Office 2002 Validation Rejection Error [0x80180101]

    Hi Eric,

    Would you be willing to open a service request with Microsoft Product Support?  This will allow us to contact you directly to help get this resolved. 
    We have something we would like you to try, but this will require us being able to contact you directly and allow us to send you a file.

    If this sounds good to you, please do the following:

    1)  Go to:  http://go.microsoft.com/fwlink/?LinkId=52029 - Open an email service request and provide your contact information.
    2)  Post the SR number as a reply to this post.  Only Microsoft Product Support engineers will have access to your data, so it's safe and secure.

    We will have someone contact you directly shortly.

    Thanks,
    Michelle

    Monday, February 5, 2007 7:29 PM

All replies

  • I suggest that you try the online WGA Troubleshooter to identify the cause of the issue and its resolution: http://www.microsoft.com/genuine/diag
    Monday, February 5, 2007 3:24 AM
  •  Preview Message
    Re: Office 2002 Validation Rejection Error [0x80180101]

    Hi Eric,

    Would you be willing to open a service request with Microsoft Product Support?  This will allow us to contact you directly to help get this resolved. 
    We have something we would like you to try, but this will require us being able to contact you directly and allow us to send you a file.

    If this sounds good to you, please do the following:

    1)  Go to:  http://go.microsoft.com/fwlink/?LinkId=52029 - Open an email service request and provide your contact information.
    2)  Post the SR number as a reply to this post.  Only Microsoft Product Support engineers will have access to your data, so it's safe and secure.

    We will have someone contact you directly shortly.

    Thanks,
    Michelle

    Monday, February 5, 2007 7:29 PM