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Still "Computer is Not Running Genuine Windows" RRS feed

  • Question

  • After running this computer for 4 1/2 years, I'm suddenly getting a "Computer is Not Running Genuine Windows" screen with validation code 0x8004FE21.  I viewed installed updates in Control Panel>Programs and Features and, AFAIK, neither KB3004394 nor KB3024777 are installed.  I downloaded KB3024777 anyway and tried to run it, but nothing happens.  I close the Genuine Windows screen, but it opens again when I start Windows.  What can I do?  Thanks.


    • Edited by District9 Friday, April 3, 2015 1:19 AM
    Thursday, April 2, 2015 2:35 AM

Answers

  • Windows will continue to throw notifications at you, but no more functionality than is already restricted will occur.

    Kamin was perfectly correct that the MAK License is for organisations, only - and not for the public. If you purchased this machine with this license installed, or if you purchased the install, then you should complain to the vendor and threaten them with criminal investigations.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, April 5, 2015 8:14 AM
    Moderator

All replies

  • You have a Volume MAK install, which is meant only for use in large scale environments.  If you are not actually in such an environment then this install must be classes as counterfeit.

    Please do not read this sentence. Please ignore the previous sentence.

    Thursday, April 2, 2015 2:44 PM
  • "Kamin of Ressik"... sounds like something from a Monty Python skit.

    Can anyone else help me with useful information?  Why is this popping up after 4.5 years, and with no sign of the offending KB3004394 update?

    Thursday, April 2, 2015 3:19 PM
  • This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

    Installing the Intel Rapid Storage Drivers

    try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

    (you want the iata_enu.exe download)

    Once complete, please reboot twice, then post another MGADiag report.   


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, April 3, 2015 6:51 AM
    Moderator
  • Makes sense.  I do have a Dell with a Intel Rapid Storage raid controller.  I updated the driver to the one you suggested, and my windows Won't start.  It starts to start, then blue screens, and I have to go wiith Last Known Good.

    More info...  My serial SATA drive started to go bad, so I backed up abd restored my stsem to a new drive.  Same brand but smaller capacity.  I think the "Genuine Windows" started to pop up after that.

    Also, now my Windows updates won't complete.  I have something like 51 important updates that fail.

    Thanks.

    Friday, April 3, 2015 3:44 PM
  • It's very likely that the corruption in the old drive has carried over to the new - start with this...

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

     CHKDSK C: /R

    and hit the Enter key.

    You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.

    The CHKDSK will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, April 4, 2015 7:25 AM
    Moderator
  • Thank you.   I ran chkdsk and rebooted.  Scannow returned no errors.  But I still get the popup.  Is there any danger of me getting locked out of my computer if I just let the popup continue.  I guess I could buy some time until I can install Windows 8 or buy a new Windows 8 computer.
    Saturday, April 4, 2015 9:05 PM
  • Windows will continue to throw notifications at you, but no more functionality than is already restricted will occur.

    Kamin was perfectly correct that the MAK License is for organisations, only - and not for the public. If you purchased this machine with this license installed, or if you purchased the install, then you should complain to the vendor and threaten them with criminal investigations.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, April 5, 2015 8:14 AM
    Moderator