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When I open my word program, I get a window stating that my PRODUCT KEY CODE IS INCORRECT RRS feed

  • Question

  • BUT I RE-CHECKED AND RE-CHECKED IT OVER AND OVER.  MY PRODUCT KEY CODE IS ON THE BOTTOM OF THIS LAPTOP L655-S071 ON THE BARCODE STICKER.  CAN SOMEONE PLEASE HELP ME.  I HAVE TO WARN YOU SERIOUSLY I'M NOT A TECHNICAL CHICA IN ANY WAY, AND NTHAT'S A VERY MILD SYNOPSIS. 

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG

    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=

    Windows Product ID: 00359-OEM-8992687-00057

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {9A12C178-FCE4-4044-9FD9-9533CA5CE859}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.110622-1503

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 102

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{9A12C178-FCE4-4044-9FD9-9533CA5CE859}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-1425069910-623261517-589846875</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L655</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.90</Version><SMBIOSVersion major="2" minor="6"/><Date>20101231000000.000000+000</Date></BIOS><HWID>5AB93607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800057-02-1033-7600.0000-0822010

    Installation ID: 020635220791886633203716191134788601971532614614327124

    Processor Certificate URL:

    http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL:

    http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL:

    http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL:

    http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: W8DQG

    License Status: Licensed

    Remaining Windows rearm count: 2

    Trusted time: 9/3/2011 2:48:52 PM

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 8:31:2011 02:59

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

    HWID Data-->

    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GHO/VK4Xtee1bBB6ohIbz74XF0=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

    ACPI Table Name OEMID Value OEMTableID Value

    APIC TOSQCI TOSQCI00

    FACP TOSQCI TOSQCI00

    HPET TOSQCI TOSQCI00

    BOOT TOSQCI TOSQCI00

    MCFG TOSQCI TOSQCI00

    WDAT INTEL Calpella

    ASF! TOSQCI TOSQCI00

    SLIC TOSQCI TOSQCI00

    ASPT INTEL Calpella

    SSDT PmRef CpuPm

    Saturday, September 3, 2011 9:24 PM

Answers

  • The code on the bottom of your laptop has nothing to do with Word.  It is for Windows only.  The product key for your copy of Office Home and Student 2007 is on the jewel case from the Office retail box you purchased in a store or in the email you received if you purchased online. 

    If you just bought your computer a few weeks ago then it probably had a trial version of Home & Student installed.  In that case you need to go online and purchase the software in order to obtain the key so that you can continue to use the software.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 9:10 PM
    Saturday, September 3, 2011 11:05 PM
    Answerer