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Re: Corrupted trail version unable to uninstall ? RRS feed

  • Question

  • I am having the same issues as the other person in this post. I downloaded this tool but the "resolve" button wasn't available to me.  Here is the copy of the info:

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {A1BE80B8-BC43-4EDC-A25F-D9335C803168}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_B4D0AA8B-531-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A1BE80B8-BC43-4EDC-A25F-D9335C803168}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2899068593-3351050604-354393738</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DV051                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20051008000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>6FBA3A570184E06D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Dimension DV051</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>2BF45FE1C360A5C</Val><Hash>6mxQoYIgZPvzYOSMC2izLa6Lf7c=</Hash><Pid>89451-302-6779015-66896</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    HELP - I've tried everything else described in this entire post but the only difference is it didn't work.

     

    When I try to do the manual uninstall (MS/kb/928218) in step #1 when I try to delete the .msi file it tells me "The installation source for this product is not available. Verify that the source exists and that you can access it".

     

    If I continue and get to step 3 d. (Delete the Office12 folder) it tells me the "MSOHEVI.dll file access is denied. Make sure the disk is not full or write-protected and that the file is not currently in use".  NOTE: I have full admin rights of my machine running XP Pro.

     

    The only other note I can add is that Office 2007 was originally a trial version and I bought the license and entered the key myself.  I did have my computer crash (hard drive pooped out) and I downloaded and reinstalled the trial version and then called MS to get another key.

     

    Any advice.....

     

    Thursday, January 3, 2008 7:57 PM

Answers

  • Hello Maggie,

     

    Right now the MGA Diag tool shows your Microsoft Office system as genuine. Also after further review of your MGA results I didnt see any other version installed with other error codes. Sometimes there will be a PID Error Code 104 which would be indicative for a trial version installed. 

     

    Do you have the software disc or did you download? Recommend to run scan disc and defrag the hard drive. Next I would download the software again in case there was a glitch with previous download and try to re install.

     

    Thank you,

     

    Stephen Holm, MS

     

    Friday, January 4, 2008 12:37 AM

All replies

  • Hello Maggie,

     

    Right now the MGA Diag tool shows your Microsoft Office system as genuine. Also after further review of your MGA results I didnt see any other version installed with other error codes. Sometimes there will be a PID Error Code 104 which would be indicative for a trial version installed. 

     

    Do you have the software disc or did you download? Recommend to run scan disc and defrag the hard drive. Next I would download the software again in case there was a glitch with previous download and try to re install.

     

    Thank you,

     

    Stephen Holm, MS

     

    Friday, January 4, 2008 12:37 AM
  • When my computer crashed I took it to a MS authorized dealer and they reformatted me a new hard drive and put the trial version of MS Office 2007 back on it and told me when I got it back in my office to just call MS and they could give me a new code to reactiviate it.  I say "trial version" but since they sell computers themselves it might have been an OEM trial version.  Not sure.  Haven't called them because I was trying to avoid having to pay someone to fix this. All I got when I bought the original license for Office was a CD case with the number inside it but no disks.  The packaging has a place for a disk but it clearly says that a disk was not included.

     

    I have ran the ck disk and defrag and still no luck.  I am having the same issue as the previous person who started this post.  I can not uninstall it and it won't reinstall for me either.  It just says the installation failed.  Other than having my hard drive completely reformatted again, I don't know what else to do.  I need Office but I don't want to lose everything again by reformatting.

     

    Maggie

    Friday, January 4, 2008 6:14 PM