locked
Activated Windows 7 Professional and still receiving WAT messages RRS feed

  • Question

  • Hi!

    My Windows 7 Professional came with the Dell laptop and recently I had to restore the factory image due to HD failure (the current HD is new). Everything seemed fine for 3 days after the restoring, but now I´m getting "not genuine" messages. The funny thing is my "Computer->Properties" shows that activation was sucessfull (I re-did it anyway, twice by "change key" and once by phone).

    I downloaded the WGA tool and the report follows:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-6MP8V-JBTY2-KB42Y
    Windows Product Key Hash: hRNgYJry30ph/HZsBFZvOV8e5hM=
    Windows Product ID: 00371-OEM-9371195-88367
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {4EBCE953-D572-423B-BB5D-556787348A5B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-
    
    80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4EBCE953-D572-423B-BB5D-556787348A5B}
    
    </UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-
    
    *****-*****-KB42Y</PKey><PID>00371-OEM-9371195-88367</PID><PIDType>8</PIDType><SID>S-1-5-21-439875469-2020371618-
    
    2254573961</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1520</Model></SYSTEM><BIOS><Manufacturer>Dell 
    
    Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" 
    
    minor="5"/><Date>20091027000000.000000+000</Date></BIOS><HWID>88B83607018400F8</HWID><UserLCID>0416</UserLCID><SystemLCID>0416</
    
    SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)
    
    </TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL 
    
    </OEMID><OEMTableID>CL09  
    
    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011
    
    -0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 
    
    2007</Name><Ver>12</Ver><Val>83770C147C39586</Val><Hash>HujjXRyTgOYjf4RCWfGtC0B0HlY=</Hash><Pid>89409-707-1230233-
    
    65035</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" 
    
    Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" 
    
    Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" 
    
    Result="100"/></Applications></Office></Software></GenuineResults> 
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Versão do serviço de licença do software: 6.1.7600.16385
    
    Nome: Windows(R) 7, Professional edition
    Descrição: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Identificação da Ativação: da22eadd-46dc-4056-a287-f5041c852470
    Identificação da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f
    PID estendido: 00371-00186-711-988367-02-1046-7600.0000-1012011
    Identificação da Instalação: 017035245264703415143636191550493121586801932576411011
    URL do Certificado do Processador: http://go.microsoft.com/fwlink/?LinkID=88338
    URL do Certificado da Máquina: http://go.microsoft.com/fwlink/?LinkID=88339
    URL da Licença de Uso: http://go.microsoft.com/fwlink/?LinkID=88341
    URL do Certificado da Chave do Produto (Product Key): http://go.microsoft.com/fwlink/?LinkID=88340
    Chave do Produto (Product Key) Parcial: KB42Y
    Status da Licença: Licenciado
    Contagem de rearmação restante do Windows: 3
    Hora confiável: 11/04/2011 23:12:29
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000000EF60
    Event Time Stamp: 4:11:2011 10:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    
    
    HWID Data-->
    HWID Hash Current: NAAAAAIAAQABAAEAAwABAAAAAgABAAEA6GGYSN/LWFfahRJMqE2N77C4sHbcB7YkrtZGyg==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
     ACPI Table Name	OEMID Value	OEMTableID Value
     APIC			PTLTD 			 APIC 
     FACP			TOSCPL		CRESTLNE
     HPET			INTEL 		CRESTLNE
     BOOT			PTLTD 		$SBFTBL$
     MCFG			INTEL 		CRESTLNE
     OSFR			TOSHIB		A+2nd ID
     SLIC			DELL 		CL09  
     SSDT			PmRef		CpuPm
    
    
    

     Any idea on how can I solve this?

    Tuesday, April 12, 2011 2:48 AM

Answers