Answered by:
Re: Lost My Windows XP CD

Question
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I bought my computer and Windows XP was on it and the guy said everything was genuine on my computer but everytime I try to download my updates or anything to do with Microsoft I can't. It says that it's not genuine. Here is the diagnostic test results.
Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Blocked VLK
Validation Code: 3
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-XF6JB-GRGHK-W9DRC
Windows Product Key Hash: LFmZZBhJToMvnDAXBeDmsCLVyg4=
Windows Product ID: 55274-646-5207725-23920
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
CSVLK Server: N/A
CSVLK PID: N/A
ID: {ABABC7B5-B477-4678-9ECE-E343FD906C39}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/ANotifications Data-->
Cached Result: 3
File Exists: Yes
Version: 1.7.18.7
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2989-80070002_7E90FEE8-169-80004005_B4D0AA8B-514-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ABABC7B5-B477-4678-9ECE-E343FD906C39}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W9DRC</PKey><PID>55274-646-5207725-23920</PID><PIDType>1</PIDType><SID>S-1-5-21-1220945662-706699826-1957994488</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>PCV-L630(U)</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ACPI BIOS Revision L1001 </Version><SMBIOSVersion major="2" minor="0"/><Date>20000118000000.000000+000</Date></BIOS><HWID>B8823907018400B6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>Monday, December 31, 2007 11:57 PM
Answers
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Hello Stiritup,
Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows XP Professional product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA). You will find numerous sites where this key has been posted. Use your favorite search engine and paste in the product key. Below could be a possible scenario.
There are situations which can cause Windows and Office to become non-genuine. Let me give one example. Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked.
This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Professional before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine . It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:
https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx
First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy. Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.
Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx . Microsoft legal will follow up on all leads provided. Submitting piracy reports will assist in stopping unscrupulous business practices. You may be eligible for free software if you have high quality counterfeit discs.
Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.
Thank you,
Stephen Holm, MS
Tuesday, January 1, 2008 12:04 AM -
Hello Stiritup,
We would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well. Could you please submit a service request with Microsoft Product Support using the following link: http://go.microsoft.com/fwlink/?LinkId=52029. Please include the following information:
- Your product key for (Office or Windows),
- Business location where purchased
- Address
- Phone number
- Point of Contact @ the Business (if you had any)
- If purchased on the internet please provide the website
- What alias was the individual using online?
- Provide us with your email address, telephone number and/or Cell number so we reach you and provide you with an update.
Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after any changes you may have made. Once you have done that, please reply back to this post and provide the SR # generated by the service request. I will work with you and provide this information you provide to my supervisor. Please let us know if you would be willing to do this!!
Thank you very much,
Stephen Holm, MS
WGA Forum Manager
Tuesday, January 1, 2008 12:06 AM -
Hello,
Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Please contact Technicial Support for Sony Computer Systems. Next ask how you may procure the recovery software media for your particular model system. Please keep in mind that recovery CD’s are specific to your computer manufacturer and the system model number. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.
I have included their contact information here for your convenience:
http://esupport.sony.com/?ref=http://www.sony.com/index.php
Thank you,
Stephen Holm, MS
Tuesday, January 1, 2008 12:14 AM
All replies
-
Hello Stiritup,
Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows XP Professional product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA). You will find numerous sites where this key has been posted. Use your favorite search engine and paste in the product key. Below could be a possible scenario.
There are situations which can cause Windows and Office to become non-genuine. Let me give one example. Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked.
This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Professional before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine . It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:
https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx
First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy. Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.
Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx . Microsoft legal will follow up on all leads provided. Submitting piracy reports will assist in stopping unscrupulous business practices. You may be eligible for free software if you have high quality counterfeit discs.
Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.
Thank you,
Stephen Holm, MS
Tuesday, January 1, 2008 12:04 AM -
Hello Stiritup,
We would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well. Could you please submit a service request with Microsoft Product Support using the following link: http://go.microsoft.com/fwlink/?LinkId=52029. Please include the following information:
- Your product key for (Office or Windows),
- Business location where purchased
- Address
- Phone number
- Point of Contact @ the Business (if you had any)
- If purchased on the internet please provide the website
- What alias was the individual using online?
- Provide us with your email address, telephone number and/or Cell number so we reach you and provide you with an update.
Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after any changes you may have made. Once you have done that, please reply back to this post and provide the SR # generated by the service request. I will work with you and provide this information you provide to my supervisor. Please let us know if you would be willing to do this!!
Thank you very much,
Stephen Holm, MS
WGA Forum Manager
Tuesday, January 1, 2008 12:06 AM -
Hello,
Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Please contact Technicial Support for Sony Computer Systems. Next ask how you may procure the recovery software media for your particular model system. Please keep in mind that recovery CD’s are specific to your computer manufacturer and the system model number. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.
I have included their contact information here for your convenience:
http://esupport.sony.com/?ref=http://www.sony.com/index.php
Thank you,
Stephen Holm, MS
Tuesday, January 1, 2008 12:14 AM