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My windows is not genuine. How could it be possible??? RRS feed

  • Question

  • For no apparent reasons, my windows reports that it is not genuine. Systems shows that it has been activated. Tried the various methods mentioned, including extracting the sppcomapi.dll from the dvd but still the same. Can guru help in this?

    The diagnostic report is as follow;

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WKXHY-TW7QM-G48BP
    Windows Product Key Hash: Dh2avkbE+Y9EmmybJnDh4FdH2OU=
    Windows Product ID: 00359-OEM-8703703-51866
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {0178978E-428A-416C-8723-0640AFFC234E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: proxy.singnet.com.sg:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox 4.0 Beta 8\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0178978E-428A-416C-8723-0640AFFC234E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-G48BP</PKey><PID>00359-OEM-8703703-51866</PID><PIDType>3</PIDType><SID>S-1-5-21-2862562394-2525648128-2793603702</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0505</Version><SMBIOSVersion major="2" minor="6"/><Date>20110429000000.000000+000</Date></BIOS><HWID>998D3107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>389CCF11F3A9D86</Val><Hash>aGSnyVILcbWkM2i8kRBil58ucS8=</Hash><Pid>89388-707-8411662-65132</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-037-051866-02-1033-7601.0000-3232011
    Installation ID: 009921920305627740897625224890029273486684203144001402
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: G48BP
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 19-Nov-11 2:37:40 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000002000
    Event Time Stamp: 11:19:2011 14:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAADAAAAAQABAAEA6GFs+gw6Gl0EGaqJYj36z6l5zPoucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      SSDT            AMICPU        PROC

    I also ran the sfc /scannow and the report is as follow

    2011-11-19 14:18:28, Info                  CSI    000002f0 [SR] Verify complete
    2011-11-19 14:18:28, Info                  CSI    000002f1 [SR] Repairing 8 components
    2011-11-19 14:18:28, Info                  CSI    000002f2 [SR] Beginning Verify and Repair transaction
    2011-11-19 14:18:28, Info                  CSI    000002f3 [SR] Cannot repair member file [l:26{13}]"sppcomapi.dll" of Microsoft-Windows-Security-SPP-UX, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    2011-11-19 14:18:28, Info                  CSI    000002f4 [SR] Cannot repair member file [l:18{9}]"slmgr.vbs" of Microsoft-Windows-Security-SPP-Tools, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    2011-11-19 14:18:28, Info                  CSI    000002f5 [SR] Cannot repair member file [l:26{13}]"systemcpl.dll" of Microsoft-Windows-systemcpl, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    2011-11-19 14:18:29, Info                  CSI    000002f6 [SR] Cannot repair member file [l:20{10}]"winver.exe" of Microsoft-Windows-winver, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    2011-11-19 14:18:29, Info                  CSI    000002f7 [SR] Cannot repair member file [l:26{13}]"sppcomapi.dll" of Microsoft-Windows-Security-SPP-UX, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    2011-11-19 14:18:29, Info                  CSI    000002f8 [SR] Cannot repair member file [l:18{9}]"slmgr.vbs" of Microsoft-Windows-Security-SPP-Tools, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    2011-11-19 14:18:29, Info                  CSI    000002f9 [SR] Cannot repair member file [l:26{13}]"systemcpl.dll" of Microsoft-Windows-systemcpl, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    2011-11-19 14:18:29, Info                  CSI    000002fa [SR] Cannot repair member file [l:20{10}]"winver.exe" of Microsoft-Windows-winver, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    2011-11-19 14:18:29, Info                  CSI    000002fb [SR] Cannot repair member file [l:26{13}]"sppcomapi.dll" of Microsoft-Windows-Security-SPP-UX, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    2011-11-19 14:18:29, Info                  CSI    000002fc [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
    2011-11-19 14:18:29, Info                  CSI    000002fd [SR] Cannot repair member file [l:26{13}]"systemcpl.dll" of Microsoft-Windows-systemcpl, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    2011-11-19 14:18:29, Info                  CSI    000002fe [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
    2011-11-19 14:18:29, Info                  CSI    000002ff [SR] Cannot repair member file [l:18{9}]"slmgr.vbs" of Microsoft-Windows-Security-SPP-Tools, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    2011-11-19 14:18:29, Info                  CSI    00000300 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
    2011-11-19 14:18:29, Info                  CSI    00000301 [SR] Cannot repair member file [l:18{9}]"slmgr.vbs" of Microsoft-Windows-Security-SPP-Tools, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    2011-11-19 14:18:29, Info                  CSI    00000302 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
    2011-11-19 14:18:29, Info                  CSI    00000303 [SR] Cannot repair member file [l:20{10}]"winver.exe" of Microsoft-Windows-winver, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    2011-11-19 14:18:29, Info                  CSI    00000304 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
    2011-11-19 14:18:29, Info                  CSI    00000305 [SR] Cannot repair member file [l:26{13}]"sppcomapi.dll" of Microsoft-Windows-Security-SPP-UX, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    2011-11-19 14:18:29, Info                  CSI    00000306 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
    2011-11-19 14:18:29, Info                  CSI    00000307 [SR] Cannot repair member file [l:26{13}]"systemcpl.dll" of Microsoft-Windows-systemcpl, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    2011-11-19 14:18:29, Info                  CSI    00000308 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
    2011-11-19 14:18:29, Info                  CSI    00000309 [SR] Cannot repair member file [l:20{10}]"winver.exe" of Microsoft-Windows-winver, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
    2011-11-19 14:18:29, Info                  CSI    0000030a [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
    2011-11-19 14:18:29, Info                  CSI    0000030b Repair results created:

     

    I have also replace those files in question from the installation dvd. Really at wits end.

    Saturday, November 19, 2011 6:43 AM

Answers

  • Thanks for the reply.

    I amended the permission but still the same. However I uninstalled my SP 1 and reinstalled them and it has managed to solve the problem. Thanks.

    • Marked as answer by Darin Smith MS Monday, November 21, 2011 10:27 PM
    Saturday, November 19, 2011 5:36 PM

All replies

  • "Dragnox" wrote in message news:3b713031-e97f-4257-92f9-43f0cf5f75cb...

    For no apparent reasons, my windows reports that it is not genuine. Systems shows that it has been activated. Tried the various methods mentioned, including extracting the sppcomapi.dll from the dvd but still the same. Can guru help in this?

    The diagnostic report is as follow;

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WKXHY-TW7QM-G48BP
    Windows Product Key Hash: Dh2avkbE+Y9EmmybJnDh4FdH2OU=
    Windows Product ID: 00359-OEM-8703703-51866
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    Browser Data-->
    Proxy settings: proxy.singnet.com.sg:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox 4.0 Beta 8\firefox.exe


    Other data-->
    SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0505</Version><SMBIOSVersion major="2" minor="6"/><Date>20110429000000.000000+000</Date></BIOS



    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Partial Product Key: G48BP
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 19-Nov-11 2:37:40 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000002000
    Event Time Stamp: 11:19:2011 14:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui



    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table

    I also ran the sfc /scannow and the report is as follow

     

    I have also replace those files in question from the installation dvd. Really at wits end.

    It’s very rare for that .dll file to show up on its own in an MGADiag report
    Looking at the other files you appear to have replaced, or are problematic.......
    systemcpl.dll, slmgr.vbs, winver.exe,
     
    Have you checked the permissions of the sppcomapi.dll file?
    All should be set to Read and Read&Execute, except for TrustedInstaller, which should have Full Control (and the permissions should be <not inherited> )
    The Owner should be TrustedInstaller.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, November 19, 2011 8:15 AM
    Moderator
  • Thanks for the reply.

    I amended the permission but still the same. However I uninstalled my SP 1 and reinstalled them and it has managed to solve the problem. Thanks.

    • Marked as answer by Darin Smith MS Monday, November 21, 2011 10:27 PM
    Saturday, November 19, 2011 5:36 PM
  • "Dragnox" wrote in message news:e0ab396a-fefe-486f-8484-234054d09cc7...

    Thanks for the reply.

    I amended the permission but still the same. However I uninstalled my SP 1 and reinstalled them and it has managed to solve the problem. Thanks.

    PLEASE post a new MGADiag report – sometimes the issue appears to have been solve, whereas it’s really just hiding ;)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, November 19, 2011 6:40 PM
    Moderator