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My Windows 7 is not genuine all of a sudden. Please help! RRS feed

  • Question

  • Hi

    I received a message about my Windows 7 Home Premium not being genuine and to 'resolve' the issue online. However I have a 7 month-old HP laptop that came with it on, and everything has been 100% legitimate. So what is going on here???

    Here are the results of the Diagnostic Tool:Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {5CC467B8-0E49-42A5-BF2B-A61F39EF3330}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5CC467B8-0E49-42A5-BF2B-A61F39EF3330}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1633931379-1597769520-2521178904</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv3 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="4"/><Date>20091123000000.000000+000</Date></BIOS><HWID>A1B83607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2702009
    Installation ID: 002830335150629122527943767946304172383216404895768962
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 29/05/2010 09:26:38

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 5:29:2010 09:23
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: NgAAAAIAAgABAAEAAQACAAAAAwABAAEA6GEE3l4RJY0Gxnp/Pmf2XI3vRNjCy2rLrhqiIkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HPQOEM        SLIC-MPC
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      DMAR                          
      SSDT            PmRef        CpuPm
      ASF!            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            PmRef        CpuPm


    Saturday, May 29, 2010 8:31 AM

Answers

  • Hello Jay-Parmar,

    This part of the report holds the key to your issue:

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 5:29:2010 16:06
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    There is some issue within the operating system itself that has gone awry and has affected the system and files within Windows 7 that have to do with Activation and Validation.  When these files are not how they are supposed to be, Windows sees this as an attack on the Activation system and runs up the Nongenuine flag.  This could be due to a malware problem, a hardware issue (eg file corruption from bad RAM or HDD), or an installed third party program, among other explanations.

    However, the clues in the snippet above can be close to inscrutable, decipherable perhaps only by Microsoft support staff in some instances.  The Microsoft staffer who works this forum (Darin Smith) is based in the USA, which is having a long holiday so I suspect he won't be coming back to work in the forum until Tuesday, June 2.  Given the time zone difference between you at GMT and he on the West Coast of the USA, you may not get an answer until Wednesday.

    If you are in need of support prior to then, please submit a request here:  http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=oas#tab1  Be sure the country/region listed at the top right corner of the page reflects your region.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, May 29, 2010 3:26 PM
  • OK thank you for your assistance.

    How can I make sure that Darin Smith will see this thread?


    It's Saturday and I am already looking at this thread :-)

    One other thing you can try is a System Restore to a point before the issue occured.

    Click the Start button and type: System Restore and hit the Enter key.  Follow the directions and picka restore point before the issue occred.

    If that doesn't resolve the issue, I recommend creating a (no cost) support request at http://support.microsoft.com/gp/contactwga for faster assistance then I can provide, during this holiday.

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Saturday, May 29, 2010 8:52 PM
    • Unmarked as answer by Jay-Parmar Tuesday, June 1, 2010 12:33 PM
    • Marked as answer by Darin Smith MS Wednesday, June 2, 2010 7:49 PM
    Saturday, May 29, 2010 8:52 PM

All replies

  • "Jay-Parmar" wrote in message news:3b76bb16-e603-467b-a09c-20b79dbd33e3...
    > Hi
    >
    > I received a message about my Windows 7 Home Premium not being genuine and
    > to 'resolve' the issue online. However I have a 7 month-old HP laptop that
    > came with it on, and everything has been 100% legitimate. So what is going
    > on here???
    >
    > Here are the results of the Diagnostic Tool:Diagnostic Report
    > (1.9.0027.0):
    > -----------------------------------------
    > Windows Validation Data-->
    >
    > Validation Code: 0x8004FE22
    > Cached Online Validation Code: N/A, hr = 0xc004f012
    > Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    > Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    > Windows Product ID: 00359-OEM-8992687-00010
    > Windows Product ID Type: 2
    > Windows License Type: OEM SLP
     
     
    Your problem seems to be related to
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
     
    Try running the System File Checker to see if that will repair the problem
     
    1) Type CMD in the search box, right click on CMD.EXE in the found items
    list and select Run as Administrator.
    2) At the prompt, type
    SFC /SCANNOW
    it will scan the system for file errors, and repair what it can.
    Don't worry too much about it complaining that it can't fix all errors -
    mine never has been able to!
    It may ask you to reboot the machine.
     
    3) Go to www.microsoft.com/genuine and run the validation
     
    Then run another MGADiag, and post the results.
     
    HTH.
     
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC
    Saturday, May 29, 2010 9:07 AM
    Moderator
  • OK so I have run the System File Checker. It gets to about 98% and then the CMD window goes blank and it closes. I'm not sure whether that is normal or not, but that's what it does. I'm assuming it hasn't found any problems.

    I checked whether I was genuine or not again on the Microsoft site, and obviously to no avail. I also just received a notification that my Windows is not genuine again - it is becoming quite annoying now :/

    The Diag report I'm guessing is the same too...I'm not sure what else to do...

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {5CC467B8-0E49-42A5-BF2B-A61F39EF3330}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5CC467B8-0E49-42A5-BF2B-A61F39EF3330}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1633931379-1597769520-2521178904</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv3 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="4"/><Date>20091123000000.000000+000</Date></BIOS><HWID>A1B83607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2702009
    Installation ID: 002830335150629122527943767946304172383216404895768962
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 29/05/2010 16:07:48

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 5:29:2010 16:06
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: NgAAAAIAAgABAAEAAQACAAAAAwABAAEA6GEE3l4RJY0Gxnp/Pmf2XI3vRNjCy2rLrhqiIkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HPQOEM        SLIC-MPC
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      DMAR                          
      SSDT            PmRef        CpuPm
      ASF!            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            PmRef        CpuPm


    Saturday, May 29, 2010 3:11 PM
  • Hello Jay-Parmar,

    This part of the report holds the key to your issue:

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 5:29:2010 16:06
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    There is some issue within the operating system itself that has gone awry and has affected the system and files within Windows 7 that have to do with Activation and Validation.  When these files are not how they are supposed to be, Windows sees this as an attack on the Activation system and runs up the Nongenuine flag.  This could be due to a malware problem, a hardware issue (eg file corruption from bad RAM or HDD), or an installed third party program, among other explanations.

    However, the clues in the snippet above can be close to inscrutable, decipherable perhaps only by Microsoft support staff in some instances.  The Microsoft staffer who works this forum (Darin Smith) is based in the USA, which is having a long holiday so I suspect he won't be coming back to work in the forum until Tuesday, June 2.  Given the time zone difference between you at GMT and he on the West Coast of the USA, you may not get an answer until Wednesday.

    If you are in need of support prior to then, please submit a request here:  http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=oas#tab1  Be sure the country/region listed at the top right corner of the page reflects your region.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, May 29, 2010 3:26 PM
  • OK thank you for your assistance.

    How can I make sure that Darin Smith will see this thread?

    Saturday, May 29, 2010 3:51 PM
  • Hello Jay-Parmar,

    Oh, he'll see this thread alright !!!!!!!!!!  LOL

    Seriously, I think this is gonna be a busy weekend for exploding Windows 7 installations...Darin's gonna have his work cut out for him come Tuesday.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, May 29, 2010 3:57 PM
  • Been livley so far, like we really needed the N keys to finaly show up on a three day weekend.
    Saturday, May 29, 2010 4:10 PM
  • "Carl_OH" wrote in message news:d2ba6dfc-56c7-4a11-bb8f-58232d1bcc8c...
    > Been livley so far, like we really needed the N keys to finaly show up on
    > a three day weekend.
     
    It was bound to happen sometime or other - and what better time for the bad
    guys than when everyone is skiving?
     
    I blame the European Parliament for no making their minds up ;)
     
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC
    Saturday, May 29, 2010 5:03 PM
    Moderator
  • OK thank you for your assistance.

    How can I make sure that Darin Smith will see this thread?


    It's Saturday and I am already looking at this thread :-)

    One other thing you can try is a System Restore to a point before the issue occured.

    Click the Start button and type: System Restore and hit the Enter key.  Follow the directions and picka restore point before the issue occred.

    If that doesn't resolve the issue, I recommend creating a (no cost) support request at http://support.microsoft.com/gp/contactwga for faster assistance then I can provide, during this holiday.

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Saturday, May 29, 2010 8:52 PM
    • Unmarked as answer by Jay-Parmar Tuesday, June 1, 2010 12:33 PM
    • Marked as answer by Darin Smith MS Wednesday, June 2, 2010 7:49 PM
    Saturday, May 29, 2010 8:52 PM
  • If that doesn't resolve the issue, I recommend creating a (no cost) support request at http://support.microsoft.com/gp/contactwga  for faster assistance then I can provide, during this holiday.

    Directly after this message I created a support request and have had no contact from anybody. This is what the request contained:

     

    Microsoft Help and Support

    Contact Us: Genuine Advantage

    Thank you for contacting Microsoft

    Your customer support request #  is 1132481297.



    What Product Family do you have a question about?
    Windows

    Can you classify your question?
    Technical Support

    What is the subject of your comment or question?
    Notification the my Windows is not Genuine when it clearly is.

    Enter your comments in the box below.
    Windows 7 Home Premium 64-bit came with an HP laptop I purchased several months ago. Only a few days ago have these notifications about how I need to resolve the fact that it is somehow now not genuine, have started to come up.
    Having contacted support about the Diagnostics Tool I ran, the following was apparently what was causing this error:

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 5:29:2010 16:06
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Please do help me because I am starting to lose faith in Windows!

     

     

    What am I to do now??????

    • Edited by Jay-Parmar Tuesday, June 1, 2010 3:33 PM Personal Details
    Tuesday, June 1, 2010 12:34 PM
  • "Jay-Parmar" wrote in message news:b9f046af-bd17-445c-83c6-4abc740ab57d...
     
    please remove your personal details from the post!!!!
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 1, 2010 12:49 PM
    Moderator
  • "Jay-Parmar" wrote in message news:b9f046af-bd17-445c-83c6-4abc740ab57d...
    > If that doesn't resolve the issue, I recommend creating a (no cost)
    > support request at http://support.microsoft.com/gp/contactwga for faster
    > assistance then I can provide, during this holiday.
    >
    > Directly after this message I created a support request and have had no
    > contact from anybody. This is what the request contained:
    >
    >
    >
     
    It's been a Public holiday in the US - they've only just got back to work. -
    give it time, and they should get back to you.
     
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 1, 2010 12:53 PM
    Moderator
  • I see. I didn't realise. Thanks for the correspondence.
    Tuesday, June 1, 2010 3:31 PM
  •  Your Diag report suggested that you are not in the US, so that URL I gave should have taken you to a support page specific to your region and the support people should have contacted you, at least by Monday.

     Just to set your expectations, we have already given you the steps that have been known to resolve this type of issue. I refered you to the One on One support in the off chance that they might know of another way to resolve the issue without having to reinstall. But I can not guarantee they will be able to.

    Thank you,

     


    Darin MS
    Wednesday, June 2, 2010 7:48 PM