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XP Home key from gateway RRS feed

  • Question

  • I had to update a older computer (cpu,mboard,ram,hdisk) and reinstall xp home sp3.  I installed using an OEM disk and want to use the number that oringinally came with the computer.  The OEM load refuses to accept the number and I can't get past the request for key screen on the machine...Any ideas.  thanks---
    Sunday, September 28, 2008 3:44 PM

Answers

  • pittlc,

    This hardware change is going to cause you validation issues. You definitely need to use the recovery media which came with your particular model of computer- the media from your OEM- from Gateway. This will make things easier overall. Some recovery media is via a hidden partition and some is via cd. 

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) program forum.  Your issue is related to Windows Product Activation.  The purpose of this forum is the support of the WGA program and your question falls out of the scope for our support. In an attempt to assist I would like to provide some information which may or may not help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for activating Windows. 

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    For more information on how to activate Windows XP see the following link:

    http://support.microsoft.com/kb/307890

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    Here is the website for international support and the contact information:

    http://www.microsoft.com/licensing/resources/vol/numbers.mspx

    After you finish the above steps please restart the computer and try to validate Windows again. See the following link:

     http://www.microsoft.com/genuine

    Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. We hope this information was helpful for you. 

    Rick, MS

    • Edited by RickImAPC Sunday, September 28, 2008 7:37 PM FMT TXT
    • Marked as answer by RickImAPC Monday, September 29, 2008 3:11 PM
    Sunday, September 28, 2008 7:36 PM
  • pittlc,

    If your hardware does not support your Operating System, then yes, you will have issues running your Operating System software. You will need to seek the hardware in question, go to the it's website, and see if the site has drivers for that piece of hardware- which matches your Operating System.

    Keep in mind, that this forum is for validation issues and not the support of upgrading your hardware.

    Rick, MS

    • Marked as answer by RickImAPC Monday, September 29, 2008 8:20 PM
    Monday, September 29, 2008 8:19 PM

All replies

  • pittlc,

    This hardware change is going to cause you validation issues. You definitely need to use the recovery media which came with your particular model of computer- the media from your OEM- from Gateway. This will make things easier overall. Some recovery media is via a hidden partition and some is via cd. 

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) program forum.  Your issue is related to Windows Product Activation.  The purpose of this forum is the support of the WGA program and your question falls out of the scope for our support. In an attempt to assist I would like to provide some information which may or may not help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for activating Windows. 

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    For more information on how to activate Windows XP see the following link:

    http://support.microsoft.com/kb/307890

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    Here is the website for international support and the contact information:

    http://www.microsoft.com/licensing/resources/vol/numbers.mspx

    After you finish the above steps please restart the computer and try to validate Windows again. See the following link:

     http://www.microsoft.com/genuine

    Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. We hope this information was helpful for you. 

    Rick, MS

    • Edited by RickImAPC Sunday, September 28, 2008 7:37 PM FMT TXT
    • Marked as answer by RickImAPC Monday, September 29, 2008 3:11 PM
    Sunday, September 28, 2008 7:36 PM
  • The only problem is that the old XP disc does not support the new hardware.  Does that mean that the XP program that I paid for iis useless?

    Thanks
    Monday, September 29, 2008 6:50 PM
  • pittlc,

    If your hardware does not support your Operating System, then yes, you will have issues running your Operating System software. You will need to seek the hardware in question, go to the it's website, and see if the site has drivers for that piece of hardware- which matches your Operating System.

    Keep in mind, that this forum is for validation issues and not the support of upgrading your hardware.

    Rick, MS

    • Marked as answer by RickImAPC Monday, September 29, 2008 8:20 PM
    Monday, September 29, 2008 8:19 PM