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Pre-expired Live One Care RRS feed

  • Question

  • Hi, Purchased Live One Care in May, 2009, and six months later, it is showing that I have to renew.  Thought I was good for one year.  Thanks, Brian
    • Moved by Stephen BootsMVP, Moderator Wednesday, November 25, 2009 2:18 PM renewal notice (From:Windows Live OneCare Install and Activate)
    Tuesday, November 24, 2009 11:21 PM

Answers

  •  

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time. If it is incorrect, change it and restart the computer.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Wednesday, November 25, 2009 2:17 PM
    Moderator