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My Windows Vista Key isn't working RRS feed

  • Question

  • Recently i'd been facing a lot of problems with running my licensed vista home premium (on the Acer laptop that came bundled with it) and eventually one day it crashed. It left me with no option but to newly install vista onto the system for which i had borrowed a friend's vista dvd; i wasn't provided with any vista dvd with my system. And prior to installing i had format the system deleting the earlier corrupted OS. On installing the OS, it prompted me for the key and so provided the key that my system came labelled with. But it wasn't acceptable and considered it as invalid key. Anways, i'd skipped that dialog box and continued installing Vista Home Premiun but still i've got only 30days before i need to have it activated, now i've got only 9 days left.

    How do i sort this out? I've bought a genuine OS and i should be entitled to have it reinstalled onto my system because it crashed.

    As requested, i've pasted the diagnostic test results.....

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {A2F85A10-422F-4491-B415-2073AD659367}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Tabrez\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A2F85A10-422F-4491-B415-2073AD659367}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-4257533533-316158841-309901048</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 4920                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.08          </Version><SMBIOSVersion major="2" minor="4"/><Date>20070824000000.000000+000</Date></BIOS><HWID>95323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65536</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 


    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00142-022-500002-00-2057-6001.0000-3012009
    Installation ID: 000380098625715562343525907516685305812684605522305862
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 76PKF
    License Status: Initial grace period
    Time remaining: 13440 minute(s) (9 day(s))

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAgABAAAAAwABAAEAJJQ4j2TQdvSQnAYMRoNYO+54KOfy9GRyrsk65KxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      TCPA   Intel    CRESTLN
      TMOR   PTLTD          
      SLIC   ACRSYS  ACRPRDCT
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci

     

    • Moved by Carey FrischMVP, Moderator Wednesday, November 18, 2009 2:49 PM Moved to relevant category (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Wednesday, November 18, 2009 5:57 AM

Answers

  • i researched it over the net and finally overcame the issue. Anways, will share with you with what i found and what i did to overcome this problem

    What i found was, generally all OEMs pcs and laptops alike are preloaded with the OS itself and a backup image also created in a hidden partition of the hard disc. And by merely formatting the hard disc when we do so, the hidden partition isn't disturbed and is still retained in the system, you'll never be able to find it. To access this hidden partition you would need the recovery software provided by the OEM. Using which you can recover the system to factory settings. All set and done, you have a system running with the genuine OS which came preloaded on your system initially, which is activated. 

    Btw, there's no point using the product key labled on your laptop as no matter how much you try its just gonna give you the invalid signal. Only way is to recover using the hidden partition on your drive
    • Marked as answer by Darin Smith MS Thursday, November 19, 2009 7:32 PM
    Wednesday, November 18, 2009 2:16 PM

All replies

  • i researched it over the net and finally overcame the issue. Anways, will share with you with what i found and what i did to overcome this problem

    What i found was, generally all OEMs pcs and laptops alike are preloaded with the OS itself and a backup image also created in a hidden partition of the hard disc. And by merely formatting the hard disc when we do so, the hidden partition isn't disturbed and is still retained in the system, you'll never be able to find it. To access this hidden partition you would need the recovery software provided by the OEM. Using which you can recover the system to factory settings. All set and done, you have a system running with the genuine OS which came preloaded on your system initially, which is activated. 

    Btw, there's no point using the product key labled on your laptop as no matter how much you try its just gonna give you the invalid signal. Only way is to recover using the hidden partition on your drive
    • Marked as answer by Darin Smith MS Thursday, November 19, 2009 7:32 PM
    Wednesday, November 18, 2009 2:16 PM
  • Hello itwzntme,

      Everything you have said is correct except this last part. 

    Btw, there's no point using the product key labled on your laptop as no matter how much you try its just gonna give you the invalid signal. Only way is to recover using the hidden partition on your drive


    The key on the COA Sticker is Valid, you were attempting to enter that OEM key into Retail software and that won't work.

    Computers, which are built by large manufactures that come with Vista Pre-Installed, come with two (2) Product Keys:

    A) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

    B)  COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

    The Limited Situations that I mention for using the COA SLP key is if the automatic self-activation fails (using the OEM SLP key) for whatever reason, the COA SLP key is used as a Back Up.

    Thank you,
    Darin MS

    Thursday, November 19, 2009 7:32 PM