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Reactivate message

Question
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Have been for last 3 days been getting message to re-activate Windows because of Hardware changes. Have made no hardware changes. Have run diagnostic toll and got following output
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Not Activated
Validation Code: 1
Cached Validation Code: N/A
Windows Product Key: *****-*****-8GQVM-Y737P-P2QTT
Windows Product Key Hash: MkBbzrlvoJLszozAUjb7T3SUZ6g=
Windows Product ID: 76487-OEM-2281717-92662
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.3.0.med
ID: {3B08942B-5C8E-4388-9FAE-664A009E2352}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A
Version: N/AWindows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3B08942B-5C8E-4388-9FAE-664A009E2352}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P2QTT</PKey><PID>76487-OEM-2281717-92662</PID><PIDType>3</PIDType><SID>S-1-5-21-1085031214-2077806209-725345543</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell DM051 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20051013000000.000000+000</Date></BIOS><HWID>198C3B870184E06C</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Licensing Data-->
N/AWindows Activation Technologies-->
N/AHWID Data-->
N/AOEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1AC52:Dell Inc|1AC52:Microsoft Corporation
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005OEM Activation 2.0 Data-->
N/AHow do I proceed from here
Regards
Saturday, April 30, 2011 10:22 AM
Answers
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Hello ChrisJoyce01,
Installed copies of Windows periodically check their licensing status. It seems that when yours checked most recently, it ran into a problem that is identified in the mgadiag report by the bolded line below:
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1AC52:Dell Inc|1AC52:Microsoft Corporation
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005Here is what a "normal" report would look like:
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1B112:Dell Inc|1B112:Microsoft Corporation
Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell SystemThe value hr = 0x80004005 is a generic error code for access denied, which means that for some reason (hard disk drive problems, memory problems, malware problems, incorrect prmissions, or just a random glitch), Windows could not access the special file on the hard disk drive that holds information about the license. Windows uses this file and information from the system BIOS and pairs them up to verify the license; in your case the file can't be seeen by Windows. When this happens, Windows goes "out of tolerance" and wants to be reactivated.
Follow Noel's advice to do the telephone activation, but when asked to enter the product key, enter the product key from the Certificate of Authenticity (CoA) label that is affixed to the computer.
Post back to let us know how you did :-)
- Marked as answer by Darin Smith MS Thursday, May 5, 2011 10:58 PM
Saturday, April 30, 2011 12:00 PM
All replies
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"ChrisJoyce01" wrote in message news:3b92737e-f479-47fe-a7c6-90cea7dcafa5...
Have been for last 3 days been getting message to re-activate Windows because of Hardware changes. Have made no hardware changes. Have run diagnostic toll and got following output
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Not Activated
Validation Code: 1
Cached Validation Code: N/A
Windows Product Key: *****-*****-8GQVM-Y737P-P2QTT
Windows Product Key Hash: MkBbzrlvoJLszozAUjb7T3SUZ6g=
Windows Product ID: 76487-OEM-2281717-92662
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.3.0.med
Regards
Have you actually tried to re-activate?There are no obvious signs of any problems with the OS - you should try Internet activation first, then telephone activation.If both fail, then try telephone activation again, but this time, when the ansafone asks which service you require, do NOT respond - this should force a live operator to pick up, who can deal with your problem.--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, April 30, 2011 11:31 AMModerator -
Hello ChrisJoyce01,
Installed copies of Windows periodically check their licensing status. It seems that when yours checked most recently, it ran into a problem that is identified in the mgadiag report by the bolded line below:
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1AC52:Dell Inc|1AC52:Microsoft Corporation
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005Here is what a "normal" report would look like:
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1B112:Dell Inc|1B112:Microsoft Corporation
Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell SystemThe value hr = 0x80004005 is a generic error code for access denied, which means that for some reason (hard disk drive problems, memory problems, malware problems, incorrect prmissions, or just a random glitch), Windows could not access the special file on the hard disk drive that holds information about the license. Windows uses this file and information from the system BIOS and pairs them up to verify the license; in your case the file can't be seeen by Windows. When this happens, Windows goes "out of tolerance" and wants to be reactivated.
Follow Noel's advice to do the telephone activation, but when asked to enter the product key, enter the product key from the Certificate of Authenticity (CoA) label that is affixed to the computer.
Post back to let us know how you did :-)
- Marked as answer by Darin Smith MS Thursday, May 5, 2011 10:58 PM
Saturday, April 30, 2011 12:00 PM -
"Dan at IT Associates" wrote in message news:87ac21fb-6313-47de-ab9b-a5cf081664d5...
Hello ChrisJoyce01,
Installed copies of Windows periodically check their licensing status. It seems that when yours checked most recently, it ran into a problem that is identified in the mgadiag report by the bolded line below:
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1AC52:Dell Inc|1AC52:Microsoft Corporation
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005Here is what a "normal" report would look like:
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1B112:Dell Inc|1B112:Microsoft Corporation
Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell SystemThe value hr = 0x80004005 is a generic error code for access denied, which means that for some reason (hard disk drive problems, memory problems, malware problems, incorrect prmissions, or just a random glitch), Windows could not access the special file on the hard disk drive that holds information about the license. Windows uses this file and information from the system BIOS and pairs them up to verify the license; in your case the file can't be seeen by Windows. When this happens, Windows goes "out of tolerance" and wants to be reactivated.
Follow Noel's advice to do the telephone activation, but when asked to enter the product key, enter the product key from the Certificate of Authenticity (CoA) label that is affixed to the computer.
Post back to let us know how you did :-)
Dan - Access denied errors are usually 8007005, not 8004005 - do you have more data than I do?
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, April 30, 2011 4:55 PMModerator