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Reactivate message RRS feed

  • Question

  • Have been for last 3 days been getting message to re-activate Windows because of Hardware changes. Have made no hardware changes. Have run diagnostic toll and got following output

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-8GQVM-Y737P-P2QTT
    Windows Product Key Hash: MkBbzrlvoJLszozAUjb7T3SUZ6g=
    Windows Product ID: 76487-OEM-2281717-92662
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.med
    ID: {3B08942B-5C8E-4388-9FAE-664A009E2352}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3B08942B-5C8E-4388-9FAE-664A009E2352}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P2QTT</PKey><PID>76487-OEM-2281717-92662</PID><PIDType>3</PIDType><SID>S-1-5-21-1085031214-2077806209-725345543</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM051                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20051013000000.000000+000</Date></BIOS><HWID>198C3B870184E06C</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1AC52:Dell Inc|1AC52:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    How do I proceed from here

     

    Regards

    Saturday, April 30, 2011 10:22 AM

Answers

  • Hello ChrisJoyce01,

    Installed copies of Windows periodically check their licensing status.  It seems that when yours checked most recently, it ran into a problem that is identified in the mgadiag report by the bolded line below:

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1AC52:Dell Inc|1AC52:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    Here is what a "normal" report would look like:

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B112:Dell Inc|1B112:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

     

    The value hr = 0x80004005 is a generic error code for access denied, which means that for some reason (hard disk drive problems, memory problems, malware problems, incorrect prmissions, or just a random glitch), Windows could not access the special file on the hard disk drive that holds information about the license.  Windows uses this file and information from the system BIOS and pairs them up to verify the license; in your case the file can't be seeen by Windows.  When this happens, Windows goes "out of tolerance" and wants to be reactivated.

     

    Follow Noel's advice to do the telephone activation, but when asked to enter the product key, enter the product key from the Certificate of Authenticity (CoA) label that is affixed to the computer.

    Post back to let us know how you did :-)



    Saturday, April 30, 2011 12:00 PM

All replies

  • "ChrisJoyce01" wrote in message news:3b92737e-f479-47fe-a7c6-90cea7dcafa5...

    Have been for last 3 days been getting message to re-activate Windows because of Hardware changes. Have made no hardware changes. Have run diagnostic toll and got following output

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-8GQVM-Y737P-P2QTT
    Windows Product Key Hash: MkBbzrlvoJLszozAUjb7T3SUZ6g=
    Windows Product ID: 76487-OEM-2281717-92662
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.med

    Regards


    Have you actually tried to re-activate?
     
    There are no obvious signs of any problems with the OS - you should try Internet activation first, then telephone activation.
    If both fail, then try telephone activation again, but this time, when the ansafone asks which service you require, do NOT respond - this should force a live operator to pick up, who can deal with your problem.
     
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 30, 2011 11:31 AM
    Moderator
  • Hello ChrisJoyce01,

    Installed copies of Windows periodically check their licensing status.  It seems that when yours checked most recently, it ran into a problem that is identified in the mgadiag report by the bolded line below:

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1AC52:Dell Inc|1AC52:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    Here is what a "normal" report would look like:

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B112:Dell Inc|1B112:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

     

    The value hr = 0x80004005 is a generic error code for access denied, which means that for some reason (hard disk drive problems, memory problems, malware problems, incorrect prmissions, or just a random glitch), Windows could not access the special file on the hard disk drive that holds information about the license.  Windows uses this file and information from the system BIOS and pairs them up to verify the license; in your case the file can't be seeen by Windows.  When this happens, Windows goes "out of tolerance" and wants to be reactivated.

     

    Follow Noel's advice to do the telephone activation, but when asked to enter the product key, enter the product key from the Certificate of Authenticity (CoA) label that is affixed to the computer.

    Post back to let us know how you did :-)



    Saturday, April 30, 2011 12:00 PM
  • "Dan at IT Associates" wrote in message news:87ac21fb-6313-47de-ab9b-a5cf081664d5...

    Hello ChrisJoyce01,

    Installed copies of Windows periodically check their licensing status.  It seems that when yours checked most recently, it ran into a problem that is identified in the mgadiag report by the bolded line below:

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1AC52:Dell Inc|1AC52:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    Here is what a "normal" report would look like:

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B112:Dell Inc|1B112:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

     

    The value hr = 0x80004005 is a generic error code for access denied, which means that for some reason (hard disk drive problems, memory problems, malware problems, incorrect prmissions, or just a random glitch), Windows could not access the special file on the hard disk drive that holds information about the license.  Windows uses this file and information from the system BIOS and pairs them up to verify the license; in your case the file can't be seeen by Windows.  When this happens, Windows goes "out of tolerance" and wants to be reactivated.

     

    Follow Noel's advice to do the telephone activation, but when asked to enter the product key, enter the product key from the Certificate of Authenticity (CoA) label that is affixed to the computer.

    Post back to let us know how you did :-)




    Dan - Access denied errors are usually 8007005, not 8004005 - do you have more data than I do?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 30, 2011 4:55 PM
    Moderator