Vista activation problem 0xC004F061 RRS feed

  • Question

  • I installed Vista Ultimate on my desktop about a month ago. Due to issues with the installer upgrading my XP MCE, I was only able to install without entering the Product Key, and use the "Trial" version for the month. When prompted to enter my Product Key to activate online, I get the error message 0xC004F061. I have tried using the activate by phone, with a response stating that the code I entered was not valid. I purchased the software from HP, and know for a fact that it is a legal copy, and not an OEM copy.

    I am unable to reinstall my previous version of XP MCE, as it came with the computer from HP, and I do not have an installation disk so that I may revert back to XP MCE, and then re-upgrade to Vista Ultimate.

    Im unable to provide results from the WGA diagnostics tool, as when I click the link it says that the server could not be found. I believe that may be due to an issue with my internet connection, as I tend to have problems downloading anything from the microsoft website. If its possible for me to receive the file via email, I will gladly provide the information it receives.

    Is there anything I can do to ramnify this? I can prove where I purchased my copy of Vista Ultimate Upgrade, as well as any other documentation that may be needed for me to activate my windows. This is quite irritating, as I need to use my computer for both school and work.
    Wednesday, April 11, 2007 4:44 AM


  • You should be able to get a reinstallation disk from HP for the XP MCE.  You'll have to install that and install your upgrade over it.
    Wednesday, April 11, 2007 6:13 PM

All replies

  • Wednesday, April 11, 2007 5:11 AM
  • You should be able to get a reinstallation disk from HP for the XP MCE.  You'll have to install that and install your upgrade over it.
    Wednesday, April 11, 2007 6:13 PM
  • I was able to download the validation tool at work, and email it to myself at home and run it. Here is the information that I received:

    Diagnostic Report (1.7.0012.0):
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Windows Product Key: *****-*****-6CDQM-RV23K-RP8F7
    Windows Product Key Hash: 7VrYSubZ86JPxkAAnCqEelHYZa4=
    Windows Product ID: 89580-014-0000025-71519
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.000
    ID: c4752d8a-ba68-4412-85ef-f13a298fcaa0
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Failed to retrieve file version. - 0x80070006
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>c4752d8a-ba68-4412-85ef-f13a298fcaa0</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.000</OS><PKey>*****-*****-*****-*****-RP8F7</PKey><PID>89580-014-0000025-71519</PID><PIDType>5</PIDType><SID>S-1-5-21-1773221335-1736582884-1444773578</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>PX769AA-ABA a1130n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>3.12</Version><SMBIOSVersion major="2" minor="4"/><Date>20050411000000.000000+000</Date></BIOS><HWID>34303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65306</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    One thing I noticed, the portion of the Key that is shown, is not part of the key I had used.

    I made a complete PC backup a couple of days ago, with Vistas Backup software, and have it stored on an external HD. If I am able to reinstall XP MCE, and then successfully install Vista Ultimate, will I be able to use the information from the Backup to restore everything I may have lost?
    Wednesday, April 11, 2007 8:16 PM
  • I don't want to give you the wrong information, and because this forum is dedicated to validation issues we don't have a wealth of knowledge outside of validation troubleshooting. Please contact Product Support Services about your backup and restoration questions.  Thanks!
    Thursday, April 12, 2007 5:50 PM