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Windows Genuine Advantage RRS feed

  • Question

  • In my former Dutch setting of Windows XP, I received a constant transparant text on right downside with the Dutch text:

    VRAAG OM
    ORIGINEEL    U bent mogelijk de dupe geworden van softwarevervalsing
    MICROSOFT      dit exemplaar van Windows is niet als legitieme Windows software
    SOFTWARE          gevalideerd

    Translated in short: "ASK FOR ORIGINAL MICROSOFT SOFTWARE:  You are possible a victem of softwarefalsification. This sample of Windows is not validated as legitimide Windows software"

    Only by starting up a compleet new installation of Windows XP, finanly this message was removed from my computer, to find out that evertime I start-up, a new message from  this Windows Genuine Advantage validation is comming to my screen everytime. Everybody will understand that I do not dare to go into this anymore and I will not pay € 147,-- to install this. WHAT CAN I DO NOW?
    Saturday, August 8, 2009 1:42 PM

Answers

  • Hello Dutch Albert,

    You mentioned that you would perfer to work on this issue in Dutch. Below I have provided instructions on how to get to the WGA Support page in whatever language you wish.

    The link http://go.microsoft.com/fwlink/?linkid=52029 should take you to the (no cost) WGA support for whatever location you currently have your browser set to. 

    If the above links don't take you the the WGA Support page for the country you are in (or in the language you want to see), go to http://support.microsoft.com  and in the upper righthand corner should be the country you currently have the Microsoft.com site set to. Click the "Change" link next to it and select the country you are in (or the country that speaks the language you want to see). Once that is set, now go to http://go.microsoft.com/fwlink/?linkid=52029 and it should take you the the WGA support page for the country you just set (if there is one).

    Or you can try this link (https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860&st=1) which I believe goes directly to the WGA Support page for the Netherlands.

    Hope that helps,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, August 12, 2009 7:53 PM
    Monday, August 10, 2009 5:02 PM

All replies

  • Hello Dutch Albert,

    We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

                                                          

    Please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next, look on the computer itself, in the documentation you received with the computer, or with your retail purchase of Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, August 8, 2009 9:46 PM
  • Dan; Shalom!

    I do thank you for your effort to answer me. Yet, there is a  tripple problem and a question. Question first: Doesw this all cost me money (€ 147,--) as pointed out in clicking through...??? : At first I can hardly read it due to too small letters (with magnifiïng-glas i can...), second: I'm Dutch and my English is not thát good, especially technicla English (or should I say: Computer English?) and finanly, the biggest handicap of all: I'm not a computeroloog (computerological?). If a computer was a car, then I had to bring it to the garage, I'm nothing in the "hood". Now you tell me to go "there" and then "there"
     and "there" again.... complete with all kinds of technical words like MGA Diagnotic and CoA and press this and do that...
    I'm glad that I can e-mail (again) and answer you, but do not dare  to open Microsoft office or any programme called "Windows Genuine Advantage". Can you understand this...??? Is there also a Dutch guidance to this all? Or a Dutch Forum?
    With thaks for taking time for me,
    -Albert-
    Sunday, August 9, 2009 5:14 PM
  • Hello DutchAlbert,

    Here is a larger text version of the post above:

    We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.
                                                          

    Please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next, look on the computer itself, in the documentation you received with the computer, or with your retail purchase of Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    ########################################################################


    The mgadiag utility above does not permanently install anything on the computer--it simply gathers information and displays it in the set format, and it makes it easy for you to pass that information to helpers here on this forum.

    ##########################################################################

    At this time the forum Support Windows Genuine (WGA) provides assistance in English only. To ensure you receive the appropriate support information for your country, please use the following URL: http://support.microsoft.com/common/international.aspx. Please select or confirm your region or country in the selection list, and click the button with the arrow.

    Note: This information will be stored in a cookie. If you have cookies enabled in your browser, this configuration will remain the next time you visit this site.

    Thank you for visiting the forum for WGA, we have a good day.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 10, 2009 1:11 AM
  • Hello Dutch Albert,

    You mentioned that you would perfer to work on this issue in Dutch. Below I have provided instructions on how to get to the WGA Support page in whatever language you wish.

    The link http://go.microsoft.com/fwlink/?linkid=52029 should take you to the (no cost) WGA support for whatever location you currently have your browser set to. 

    If the above links don't take you the the WGA Support page for the country you are in (or in the language you want to see), go to http://support.microsoft.com  and in the upper righthand corner should be the country you currently have the Microsoft.com site set to. Click the "Change" link next to it and select the country you are in (or the country that speaks the language you want to see). Once that is set, now go to http://go.microsoft.com/fwlink/?linkid=52029 and it should take you the the WGA support page for the country you just set (if there is one).

    Or you can try this link (https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860&st=1) which I believe goes directly to the WGA Support page for the Netherlands.

    Hope that helps,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, August 12, 2009 7:53 PM
    Monday, August 10, 2009 5:02 PM