Email Router RRS feed

  • Question

  • Has anyone seen this error:

    #27938 - An error occurred while checking for e-mail messages to process in mailbox jtabet@libatel.com. System.Net.WebException: The remote server returned an error: (404) Not Found.
       at System.Net.HttpWebRequest.GetResponse()
       at Microsoft.Crm.Tools.Email.Providers.HttpDavRequest.SubmitXmlCommand(HttpWebRequest httpWebRequest, String body)
       at Microsoft.Crm.Tools.Email.Providers.HttpDavRequest.RetrieveMessage(ServiceLogger serviceLogger)
       at Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider.RetrieveNextMessageInternal()
       at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.RetrieveNextMessage()
       at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.Run()

    When I test the mailbox in the email router it suceeds.


    Tuesday, September 14, 2010 2:20 PM

All replies

  • I think the error occured due to remote server and nothing is wrong at your end.



    Tuesday, September 14, 2010 2:33 PM
  • Hi Jad,

    Verify that you have one of the latest update rollup  in your email router and that it matches your crm server.

    Also - are you testing all the crm users and they all test ok ?

    Alex Fagundes - www.PowerObjects.com
    Tuesday, September 14, 2010 5:11 PM
  • Evryone test ok, where i can check the version of the crm router vs the crm rollup?

    It seems that the router is being blocked on a particular email .


    any other thoughts?

    Wednesday, September 15, 2010 6:49 PM
  • Hi,

    You can check the update versions for both rollup and email router update in add/remove programs and enable updates for all the availble programs u have installed on ur server / machine.



    Microsoft Certified Business Management Solutions Specialist
    Thursday, September 16, 2010 3:23 PM