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Windows 7 Family - Failed Reactivation ! RRS feed

  • Question

  • Alright, Hey there

    i hope you are doing great !
    here is the thing , im trying desperately to reactivate windows 7, under my newly built system
    i knowldge that my copy has been activated 3 time before.
    (so im guessing that why im having issue reactivating it)
     
    1- my brother's system (he doesnt live with us)
    2 - my wifes laptop
    3 - my OLD desktop (i can't use it anymore after an overclocking that went wrong, i fried the motherboard or the bios i dont know)

    anyway it was big time to head for an upgrade (oh well i had no choise isnt it !)

    i had to reinstalled xp so i can install win 7, i followed the procedure (the way we are supposed to) :
    control panel > system > online activation = Failed ! :-(
    i googled the "issue" they all agreed about : go for it do it over the phone !
    After the automated phone system, wait until a representative talk with you , explain your issue , and evrything should be fine :)

    well i tried for the 4th time i called during the  morning , aftrenoon, evening, night !
    the automated phone system always fail, i wait, i wait , i wait  indefinitely ...

    - united state >>  1-888-725-1047
    i enter all the digit 0 to 9
    it ask me few question : how many time i installed it : 3
    i get that we are soory the bla bla license bla bla bla .... then GO ON !

    and i keep on waiting ! hoping i would talk to a human ! but nothing happen :-/

    what m i supposed to do now !

    here ! i read that i need to post that as well :)

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-J4QRJ-VPBMJ-6CMP3
    Windows Product Key Hash: Gk7QgdzZ7T7+lI6nLPtPufAoenE=
    Windows Product ID: 00359-030-1493891-85659
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {A2DA4236-79D0-4698-9A8E-A85CCD7B4B9C}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A2DA4236-79D0-4698-9A8E-A85CCD7B4B9C}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6CMP3</PKey><PID>00359-030-1493891-85659</PID><PIDType>5</PIDType><SID>S-1-5-21-2554317669-2896671135-2252374524</SID><SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20091106000000.000000+000</Date></BIOS><HWID>EDBA3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-030-149389-01-1033-7600.0000-3432009
    Installation ID: 015445127651250053215473333855396240167240814285433390
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6CMP3
    License Status: Initial grace period
    Time remaining: 36780 minute(s) (25 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 12/14/2009 12:10:41 PM

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAIAAAACAAAAAQABAAEAonbm6hp1hDT2pEa8Clau8dJ2GK00KOQuEDTqgg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   IntelR  AWRDACPI
      FACP   IntelR  AWRDACPI
      MCFG   IntelR  AWRDACPI
      HJKL   IntelR  AWRDACPI
      ZXCV   IntelR  AWRDACPI
      SSDT   INTEL  PPM RCM

    peace , thank you for your time

    I called again : No luck

    Tuesday, December 15, 2009 3:15 AM

Answers

  • Hello le_doc,

      When you try the Phone Activation, this time don't enter anything into the phone prompt. Eventually, the phone prompt will offer to transfer to an Activation Rep but the phone prompt still wants to help you...Just say "Transfer me anyways".  You will be put on hold (you'll hear hold music and such) and eventually the Activation rept will answer.
     
      I just tested it and it does work.  However, when I called, I had to wait about 7-8 mins on hold.

    Hope that helps,
    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, December 15, 2009 7:54 PM
    Tuesday, December 15, 2009 7:54 PM

All replies

  • Hello le_doc,

      When you try the Phone Activation, this time don't enter anything into the phone prompt. Eventually, the phone prompt will offer to transfer to an Activation Rep but the phone prompt still wants to help you...Just say "Transfer me anyways".  You will be put on hold (you'll hear hold music and such) and eventually the Activation rept will answer.
     
      I just tested it and it does work.  However, when I called, I had to wait about 7-8 mins on hold.

    Hope that helps,
    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, December 15, 2009 7:54 PM
    Tuesday, December 15, 2009 7:54 PM
  • Thank you Darin :)

    FIxed :D finaly , im so happpppppppppppppppy :D it's been 10 days now. 

    I didn't know that, i will keep that in mind :)

    i asked for an alternative throw an online chat session with a MS  support,  they gave me this phone 1-866-530-6599
    where you get the chance to by pass the automated system and talk to a representative :)

    thank you for your help :)
    Tuesday, December 15, 2009 11:40 PM
  • And thank you!

      For some reason, I was not made aware of that alternative phone number. That is good information.

    Thanks again,
    Darin mS
    Wednesday, December 16, 2009 6:07 PM
  • Your problem is you said "3" when asked how many computers this copy of Windows is installed upon.  Unless you have some sort of volume license, you are only allowed to have that license activated on "1" computer.  The question was not "how many times you have activated Windows?" nor was the question "How many different machines have you installed this copy of Windows on?"... it was "How many computers is *THIS* copy (i.e. Licence) of Windows installed?"

    You can legally have the ONE license of Windows on ONE machine at a time.  

    Try to activate again, but this time when asked how many computers is this copy of Windows installed upon, answer "1" (unless, of course, that is not true, in which case you need to acquire a legal license to use.)


    • Proposed as answer by Grapemon Saturday, January 5, 2013 3:50 PM
    • Unproposed as answer by Noel D PatonModerator Sunday, January 6, 2013 11:41 AM
    Saturday, January 5, 2013 3:49 PM
  • The Home Premium Family Pack Upgrade allowed 3 concurrent installations using the same Key.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, January 6, 2013 11:42 AM
    Moderator