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Unable to install update - Windows Genuine Advantage Validation Tool (KB892130) RRS feed

  • Question

  • Having looked around many messages on this and other forums, it seems I am not alone in having problems with the windows update KB892130. It is refusing to install, despite having a genuine copy of windows - WGA readout below. I have tried pretty much every fix that has been suggested - running the WGA tool, running a *.bat file and so on, with no sucess. This is a new laptop, only bought a month or so back, so it is pretty poor to find myself blocked out from important updates. Please can someone from microsoft tell me, in a simple way, how to solve this, and not just post a link to another page.....
    Thanks Tim

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {76C454A3-5E6E-4AE7-B6F0-6D92A1CDF12B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{76C454A3-5E6E-4AE7-B6F0-6D92A1CDF12B}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-4093702027-3376119986-3420024805</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1520                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="4"/><Date>20070816000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>466130AF0184607A</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Inspiron I1520</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 


    Sunday, December 9, 2007 9:29 PM

Answers

  • Tim,

     

    Resolution Steps for Manual ActiveX Installation WGA

    Are you having complications loading the Active X control? I would like to provide the following information and steps for you to follow to attempt resolving this issue.

    Step 1: OGA Manual ActiveX Installation

     

    1.      Click the Start button, then click “Run”

    2.      Type in “iexplore http://go.microsoft.com/fwlink/?LinkID=39204” then click ‘OK’. You will be prompted to download “LegitCheckControl.cab”.

    3.      Choose Open. Once this completes, a window will open showing two files, LegitCheckControl.dll and LegitCheckControl.inf. Leave this window open for now.

    4.      Click the Start button, then click “Run”

    5.      Type in “system32”, then click ‘OK’. (If you are running Windows XP, you may need to click “show files” to allow access to this system directory.)

    6.      Drag the LegitCheckControl.dll file from the window that was open into the system32 directory. If you are prompted to overwrite a file, choose ‘Yes’ to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, press “Continue” and allow it.)

    7.      Click the Start button, then click “Run”

    8.      Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

    9.      You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”

     

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully?

     

    Should you have additional problems please review the knowledge base (KB) article “How to activate Windows XP” located @ http://support.microsoft.com/default.aspx?scid=kb;en-us;307890&sd=techh .      

     

                Restart the computer and contact the Microsoft Activation Center to re-activate Windows should there be problems should you need assistance. Activation and registration of a Microsoft product is located @:  http://support.microsoft.com/kb/326851/en-us . 

    The Office Activation Center can be reached at (888) 652-2342 from 8:00 AM to 10:00 PM Pacific Time

     

     

    Thank you,

     

    Stephen Holm, MS

    Tuesday, December 11, 2007 12:32 AM

All replies

  • Tim,

     

    Resolution Steps for Manual ActiveX Installation WGA

    Are you having complications loading the Active X control? I would like to provide the following information and steps for you to follow to attempt resolving this issue.

    Step 1: OGA Manual ActiveX Installation

     

    1.      Click the Start button, then click “Run”

    2.      Type in “iexplore http://go.microsoft.com/fwlink/?LinkID=39204” then click ‘OK’. You will be prompted to download “LegitCheckControl.cab”.

    3.      Choose Open. Once this completes, a window will open showing two files, LegitCheckControl.dll and LegitCheckControl.inf. Leave this window open for now.

    4.      Click the Start button, then click “Run”

    5.      Type in “system32”, then click ‘OK’. (If you are running Windows XP, you may need to click “show files” to allow access to this system directory.)

    6.      Drag the LegitCheckControl.dll file from the window that was open into the system32 directory. If you are prompted to overwrite a file, choose ‘Yes’ to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, press “Continue” and allow it.)

    7.      Click the Start button, then click “Run”

    8.      Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

    9.      You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”

     

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully?

     

    Should you have additional problems please review the knowledge base (KB) article “How to activate Windows XP” located @ http://support.microsoft.com/default.aspx?scid=kb;en-us;307890&sd=techh .      

     

                Restart the computer and contact the Microsoft Activation Center to re-activate Windows should there be problems should you need assistance. Activation and registration of a Microsoft product is located @:  http://support.microsoft.com/kb/326851/en-us . 

    The Office Activation Center can be reached at (888) 652-2342 from 8:00 AM to 10:00 PM Pacific Time

     

     

    Thank you,

     

    Stephen Holm, MS

    Tuesday, December 11, 2007 12:32 AM
  • Rangertim,

     

    Recently there have been several posts surrounding problems to WGA Tool KB89213 and Updats.  First the issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. In turn the issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing. In an attempt to assist I would like to provide the following information.

     

    First please visit the following Knowledge Base (KB) article “Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation”  located @ http://support.microsoft.com/kb/943144 .

     

    Also visit the XP Newsgroups @ http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=Validation+Tool+%28KB892130&dg=microsoft.public.windowsupdate&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us and search for Validation Tool KB892130. There are many articles you can review.

     

    Next, many users have experienced problems surrounding the Windows Genuine Advantage Validation Tool (KB892130).   If you find that Windows Update refuses to install most patches, you can register its missing DLLs yourself. This can be accomplished by manually entering seven commands (shown in Step 2, below) at a command prompt. If you need to run the fix on multiple machines, it's easiest to use a batch file, as Steps 1 through 5 explain:

    Step 1. Open Notepad (or any text editor).

    Step 2. Copy and paste the following command lines into the Notepad window (the /s switch runs the commands silently, freeing you from having to press Enter after each line):

    regsvr32 /s wuapi.dll
    regsvr32 /s wuaueng1.dll
    regsvr32 /s wuaueng.dll
    regsvr32 /s wucltui.dll
    regsvr32 /s wups2.dll
    regsvr32 /s wups.dll
    regsvr32 /s wuweb.dll


    Step 3. Save the file to your desktop, using a .bat or .cmd extension.

    Step 4. Double-click the icon of the .bat or .cmd file.

    Step 5. A command window will open, run the commands, and then close.

            The next time you visit the Windows Update site, you should not have any problem installing the latest patches. 
    Another possible fix is to install an older version of the Windows Update files (downloadable from Step 2 of Microsoft Knowledge Base article http://support.microsoft.com/kb/927891/en-us#SPR over the newer version. This will involve launching the installer from a command line using a switch know as /wuforce. 

     

    Hopefully this has been able to resolve some users problems. If not please use the resources provided in this article as well as submit a service incident.  

     

    Thank you,

     

    Stephen Holm, MS

    Saturday, December 15, 2007 3:45 AM