Answered by:
Office not genuine suddenly

Question
-
Ran Office program, OEM on previous computer, transferred to new computer, now suddenly getting error 'not genuine' message. Called Microsoft help, they said tell IT Department to fix, IT folks here say, "how is Microsoft's problem our problem?"
Ran diagnostic program per response in another thread. Does this help?
This is annoying and why Apple looks good to me right now.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {1905A8F8-6741-4414-940F-2E963BB6F0C9}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: Yes
Version: 1.9.9.1
WgaTray.exe Signed By: N/A, hr = 0x800b0100
WgaLogon.dll Signed By: N/A, hr = 0x800b0100OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1905A8F8-6741-4414-940F-2E963BB6F0C9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1906326680-1162765452-4187815471</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 380 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="5"/><Date>20100311000000.000000+000</Date></BIOS><HWID>14BA3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>B10K </OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.9.1"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>891EE27BFA40586</Val><Hash>uB2w/n/4dAxDWSDIJVklZTKVRbA=</Hash><Pid>89409-707-8114412-65383</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-1033-7600.0000-2712010
Installation ID: 007471540561602771981213427884422142768743309075905092
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/10/2010 3:57:16 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:12:2010 16:56
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAwABAAIAAAABAAAAAQABAAEA6GG+B/baqnbK5z52CiikC6wrsrR2ZkbKOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL B10K
FACP DELL B10K
HPET DELL B10K
BOOT DELL B10K
MCFG DELL B10K
SSDT DELL st_ex
TCPA DELL B10K
____ DELL B10K
SLIC DELL B10K
SSDT DELL st_ex
SSDT DELL st_ex
SSDT DELL st_exWednesday, November 10, 2010 11:08 PM
Answers
-
"CBnotEddy" wrote in message news:3be8cb73-7bc8-4e34-858e-37d2f7036274...
Ran Office program, OEM on previous computer, transferred to new computer, now suddenly getting error 'not genuine' message. Called Microsoft help, they said tell IT Department to fix, IT folks here say, "how is Microsoft's problem our problem?"
Ran diagnostic program per response in another thread. Does this help?
This is annoying and why Apple looks good to me right now.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.048
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
The problem here is that the Key in use for Office in one that was not issued by MS, but by a hacker's KeyGen tool.If your IT department provided you with this key, then they are pirates.If you bought this software thinking it was genuine, then you should claim a refund from the vendor, and report piracy.Office Professional Plus is sold only in bulk to organisations for use on their own machines - which is why MS told you to go to your IT dept, as it's supported through them, not direct.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Thursday, November 11, 2010 9:22 PM
Wednesday, November 10, 2010 11:49 PM
All replies
-
"CBnotEddy" wrote in message news:3be8cb73-7bc8-4e34-858e-37d2f7036274...
Ran Office program, OEM on previous computer, transferred to new computer, now suddenly getting error 'not genuine' message. Called Microsoft help, they said tell IT Department to fix, IT folks here say, "how is Microsoft's problem our problem?"
Ran diagnostic program per response in another thread. Does this help?
This is annoying and why Apple looks good to me right now.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.048
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
The problem here is that the Key in use for Office in one that was not issued by MS, but by a hacker's KeyGen tool.If your IT department provided you with this key, then they are pirates.If you bought this software thinking it was genuine, then you should claim a refund from the vendor, and report piracy.Office Professional Plus is sold only in bulk to organisations for use on their own machines - which is why MS told you to go to your IT dept, as it's supported through them, not direct.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Thursday, November 11, 2010 9:22 PM
Wednesday, November 10, 2010 11:49 PM -
Hello CBnotEddy,
You wrote, "Ran Office program, OEM on previous computer, transferred to new computer, now suddenly getting error 'not genuine' message."
Not that the installation on your computer is OEM (it is not OEM, it is a nongenuine volume licensing installation, as Noel posted), but if it were OEM, the Software Licensing Terms (SLTs) do not permit moving the license from the computer onto which it was originally installed to any other computer.
Thursday, November 11, 2010 2:01 AM