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  • Question

  • I got a "non-genuine" notation on my two year old Windows 7 software. How do I fix this problem?
    Tuesday, January 26, 2016 6:13 PM

Answers

  • Please follow this troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

    3. Now paste the report in your original post. 

    4. Your report will be analyzed and be responded to shortly. Thank you! 


    Carey Frisch

    Tuesday, January 26, 2016 6:17 PM
    Moderator