Answered by:
WGA Validation Problems

Question
-
Okay, so I was on my computer one second, then my computer just flashed then restarted, now I have the error on startup: "An unauthorized change was made to Windows."
I've had my computer for a long time now, and I've never had this before, but I was told to do a MGADiag.exe program thing and copy the diagnostic report here. I realise that its invalid, but I don't know why. Any ideas??
Diagnostics Report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-*****-*****-*****
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {6BAF0A62-FDBD-4E59-B28E-0ACCBB451105}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_ldr.100218-0019
TTS Error: M:20100425133301379-
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16766], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6BAF0A62-FDBD-4E59-B28E-0ACCBB451105}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2774054831-1257730265-92083444</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GS275AA-ABU IQ772.uk</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.12 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070816000000.000000+000</Date></BIOS><HWID>62303507018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 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
Licensing Data-->
Software Licensing service is not running.
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: NgAAAAEAAwABAAEAAQABAAAABAABAAEAJJT+AgjfZlM28kgkhEna+/L0eodluoB7rFZ573iq
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
OEMB HPQOEM SLIC-CPC
SSDT A M I POWERNOW
Sunday, April 25, 2010 12:48 PM
Answers
-
Hello Kyle.d,
The core of your issue centers on the line in your Diagnostic Report that reads:
File Scan Data-->
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16766], Hr = 0x800b0100This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.
To resolve the issue, you need to either repair file .
First try repairing Windows using System Restore:
1) Reboot Vista into Safe Mode
2) Click the ‘Start’ button
3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
5) Click the "Next" button.
6) Reboot back into Normal mode
7) Vista should no longer be in Reduced Functionality mode
If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.
1) Login to Vista in Normal Mode (not safe mode)
2) Launch an Internet Browser
3) Type: %windir%\system32\ in the browser's address field
4) Scroll down till you find the file cmd.exe
5) Right-click the file and select 'Run as Administrator'
6) In the CMD window, type: sfc /scannow
7) Reboot twice and see if that resolves the issue.
If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Monday, April 26, 2010 8:13 PM
Monday, April 26, 2010 8:13 PM
All replies
-
Hello Kyle.d,
The core of your issue centers on the line in your Diagnostic Report that reads:
File Scan Data-->
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16766], Hr = 0x800b0100This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.
To resolve the issue, you need to either repair file .
First try repairing Windows using System Restore:
1) Reboot Vista into Safe Mode
2) Click the ‘Start’ button
3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
5) Click the "Next" button.
6) Reboot back into Normal mode
7) Vista should no longer be in Reduced Functionality mode
If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.
1) Login to Vista in Normal Mode (not safe mode)
2) Launch an Internet Browser
3) Type: %windir%\system32\ in the browser's address field
4) Scroll down till you find the file cmd.exe
5) Right-click the file and select 'Run as Administrator'
6) In the CMD window, type: sfc /scannow
7) Reboot twice and see if that resolves the issue.
If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Monday, April 26, 2010 8:13 PM
Monday, April 26, 2010 8:13 PM -
i have the same problem and mine says this any help please.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4ab
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {26A1F301-285F-4A71-BCA8-B08F034E006A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100226-1909
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{26A1F301-285F-4A71-BCA8-B08F034E006A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3027654463-1847608770-2667463675</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5738 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.16. </Version><SMBIOSVersion major="2" minor="5"/><Date>20090826000000.000000+000</Date></BIOS><HWID>7BBB3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B4C8E5EB48E7F3C</Val><Hash>CL6iMI4slZqiLt4ajP/6XyLpZKU=</Hash><Pid>81602-926-1735057-68075</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-2057-7600.0000-0892010
Installation ID: 019581035416118570309870023081210191955051968275014262
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 1
Trusted time: 07/06/2010 21:09:21
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4AB
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:7:2010 20:59
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAeqh6TSCgEscQFK4mZBNsRwJ3KuT4MEbK
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
SLIC ACRSYS ACRPRDCT
SSDT BrtRef DD01BRT
SSDT BrtRef DD01BRT
Monday, June 7, 2010 8:15 PM -
"oli_marshall" wrote in message news:228ce154-eadf-4108-9e10-d63de60c7510...
i have the same problem and mine says this any help please.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4ab
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
It looks like you may be using the Default Keyless Install Key - and that one can't be activated.Use the Key on your COA (on the Sticky label on your machine) - it should work
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, June 7, 2010 9:01 PMModerator -
noel where abouts is that key on my machine? and once i have it what should i do, could i have just a simple step by step guide, sorry for any inconvenience, thankyouMonday, June 7, 2010 9:57 PM
-
"oli_marshall" wrote in message news:f9335e1e-acd1-4680-9868-77d48472aaf3...noel where abouts is that key on my machine? and once i have it what should i do, could i have just a simple step by step guide, sorry for any inconvenience, thankyou(I just realised that you've got Win 7 - should have redirected you to the right group!)
There should be a Sticky Label on your machine - mostly on the outside, but some laptop manufacturers have taken to putting them in the battery compartment.It gives the details for your OS installation - like OS description, Edition, and version - in your case, hopefully, Windows 7 Ultimate Edition. This is your COAthen there's the Product Key - 5 groups of 5 characters.To enter your COA, click on Startin the Search box, typeSLUI 3and hit the Enter keyThe Change Key window should come up - then follow the instructions.HTH
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, June 7, 2010 10:18 PMModerator -
i tried it and it didnt work, but you said that i have windows ultimate edition, when i actually have home premium, something must be wrong there, any suggestions, thanks for your time and help :)Monday, June 7, 2010 10:39 PM
-
"oli_marshall" wrote in message news:7c3d26cb-6a17-48ee-b7f2-0b41c4442953...i tried it and it didnt work, but you said that i have windows ultimate edition, when i actually have home premium, something must be wrong there, any suggestions, thanks for your time and help :)
That may be your problem then - you've done a keyless install Using an Ultimate edition disk - and you only have the Home Key.In that case, the only solution is to clean -install again, and make sure that you enter the key this time.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, June 8, 2010 8:04 AMModerator