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windows 7 not genuine- please help with my dell purchase RRS feed

  • Question

  • After 3 years of using my dell with a genuine microsoft product key, the windows 7 says

    windows 7 build 7600 is not genuine.

    running the diagnostic tool gives me this

    please help

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-MWTPH-VQGQY-K2Q69
    Windows Product Key Hash: wCO4oUvKxRMtViYam1my8tu1ArM=
    Windows Product ID: 00359-911-4973311-85385
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {5CFE8B7F-F519-443F-955D-08082409E84D}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.091207-1941
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5CFE8B7F-F519-443F-955D-08082409E84D}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K2Q69</PKey><PID>00359-911-4973311-85385</PID><PIDType>5</PIDType><SID>S-1-5-21-1732039584-1077928687-1383936665</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXP061                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.4.2 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070330000000.000000+000</Date></BIOS><HWID>07BB3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAP47AAAAAAAAYWECADAgAADeI2s8BHbHARhDs/4hWdo7Xkl9D+HKpngWnKLqS+wpJGOqJSkVSwADN5OFxLhbhF5Mt+NT5+QhjTxmIhnxJS6W2ohsCzadr0KfrXdcUali45ttgjVEhF9MBtU6zyz3v9Z2MrIHa9x3W3cNP6YJJRzZ3sGPZMdauCpvUa8NEuzOPx0Q6zx5xlMAUHxhcf38akJWjrTFmdio3G4MbsZdJFBl6ID8Z6PgzOE3ppKHhVqCwkvaDzBS7RRf801+h+MsTFkRlJ2ZAjRAiDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-911-497331-01-1033-7600.0000-3042009
    Installation ID: 019340507742919101464065896581527061668020633253001216
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: K2Q69
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 4/4/2010 9:50:44 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: PASS
    Event Time Stamp: 4:4:2010 03:44
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: LAAAAAIAAAABAAEAAQABAAAAAQABAAEAeqhisPpESADAPCiayo5aZVL5KoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B8K   
      FACP   DELL    B8K   
      HPET   DELL    B8K   
      BOOT   DELL    B8K   
      MCFG   DELL    B8K   
      SSDT   DELL  st_ex
      DUMY   DELL    B8K   
      SLIC   DELL    B8K   

     

    Sunday, April 4, 2010 4:56 PM

Answers

  • WAT sees an activation exploit. The key from cursory observation appears genuine. YOu will need to find the source of this error and remove it to get windows to activate.

    HrOnline: 0xC004C4A2

     

    If someone did the work for you you will need to have them uninstall the exploit. Or there are commands that will remove some of the more common loaders. If you need help proceeding with removing the exploit ask but there is not much we can do without knowing exactly what is on there.

     

    Solution 1.

    Uninstall exploit.

    Solution 2.

    Reinstall, formating the drive to remove and exploit

    Solution 3, medium risk and medium difficulty.

    To remove a loader.

    1 boot to the windows's DVD
    2 Selectrepair PC
    3 In the console type this:

    bootsect.exe /nt60 all
    bootrec /fixmbr
    bootrec /fixboot
    bootrec /rebuildbcd
    this will clean all the loaders that may be installed. BUT ONLY do this if you reason to suspect that a loader was previously used

    Solution 3 may remove loader based exploits, use with caution. After removing the loader you will need to reacitivate and validate. Press winkey and pause at the same time, scroll to the bottom, check activation status, click on activate now if neccesary. Once activated visit www.microsoft.com/genuine and validate.

     

    Backup first.


    Download and run MGAdiag and paste the results in your thread go.microsoft.com/fwlink/?linkid=52012
    Sunday, April 4, 2010 6:20 PM
  • Carl_OH is correct on both parts,

    1) The Diagnostic Report is showing that a known Activation Hack has been found to be installed.

    2) I have also checked your Product Key and it has, in fact, been blocked.  Unfortunatly, my tool does not tell me the reason for the block.

    The resolution to the issue is to a) Remove the Activation Hack and b) contact the person or company that sold you this software/product key and return it for a full refund.  Then go to a trusted retailer and purchase a Genuine copy of Windows 7.

     

    Thank you,

     


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, April 7, 2010 12:00 AM
    Tuesday, April 6, 2010 11:59 PM

All replies

  • WAT sees an activation exploit. The key from cursory observation appears genuine. YOu will need to find the source of this error and remove it to get windows to activate.

    HrOnline: 0xC004C4A2

     

    If someone did the work for you you will need to have them uninstall the exploit. Or there are commands that will remove some of the more common loaders. If you need help proceeding with removing the exploit ask but there is not much we can do without knowing exactly what is on there.

     

    Solution 1.

    Uninstall exploit.

    Solution 2.

    Reinstall, formating the drive to remove and exploit

    Solution 3, medium risk and medium difficulty.

    To remove a loader.

    1 boot to the windows's DVD
    2 Selectrepair PC
    3 In the console type this:

    bootsect.exe /nt60 all
    bootrec /fixmbr
    bootrec /fixboot
    bootrec /rebuildbcd
    this will clean all the loaders that may be installed. BUT ONLY do this if you reason to suspect that a loader was previously used

    Solution 3 may remove loader based exploits, use with caution. After removing the loader you will need to reacitivate and validate. Press winkey and pause at the same time, scroll to the bottom, check activation status, click on activate now if neccesary. Once activated visit www.microsoft.com/genuine and validate.

     

    Backup first.


    Download and run MGAdiag and paste the results in your thread go.microsoft.com/fwlink/?linkid=52012
    Sunday, April 4, 2010 6:20 PM
  • OK, after further review. If you purchased your key online on an auction site or if your key has somehow been stolen it could have been activated by too many computers, considered a leaked key and blocked. If you purchased on an auction site such as ebay then I would bet this is the cause of your problem.


    Monday, April 5, 2010 11:33 PM
  • Carl_OH is correct on both parts,

    1) The Diagnostic Report is showing that a known Activation Hack has been found to be installed.

    2) I have also checked your Product Key and it has, in fact, been blocked.  Unfortunatly, my tool does not tell me the reason for the block.

    The resolution to the issue is to a) Remove the Activation Hack and b) contact the person or company that sold you this software/product key and return it for a full refund.  Then go to a trusted retailer and purchase a Genuine copy of Windows 7.

     

    Thank you,

     


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, April 7, 2010 12:00 AM
    Tuesday, April 6, 2010 11:59 PM