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Receive message that Office 2003 is not validated RRS feed

  • Question

  • I recently had a virus that I could not eliminate and sent my PC out to be repaired.  Tech used Malwarebytes to eliminate virus.  Since then I have been getting a message on the 1st Office product I open each day after I turn the power on.  The product could be Outlook, Word, Excel, etc. - whichever is the first opened. The dialog box states that my product has not been validated. If I click on Help/Activate, the dialog box states that my product has already been activated. I have the original Office 2003 CDs and tried running the repair facility.  I also tried downloading the latest Office 2003 service pack but received a message that the expected product was not found. 

    I ran the diagnostic.  How do I fix this problem?

    Here are the results for Windows:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {59C2DC3D-0BFA-4D8E-8719-8DB5DDA1E0B9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Small Business - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{59C2DC3D-0BFA-4D8E-8719-8DB5DDA1E0B9}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2381138938-3179742922-2167395947</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Latitude C840                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="3"/><Date>20040107000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>BB883D07018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell LATITUDE C840</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>1216E24EE889EF2</Val><Hash>g92x6A3U76l3r7RnW6o3mdf/x6U=</Hash><Pid>54188-OEM-1792727-23673</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="101"/><App Id="19" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: A000:Dell Inc|A000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Here are the results for Office:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {59C2DC3D-0BFA-4D8E-8719-8DB5DDA1E0B9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Small Business - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{59C2DC3D-0BFA-4D8E-8719-8DB5DDA1E0B9}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2381138938-3179742922-2167395947</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Latitude C840                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="3"/><Date>20040107000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>BB883D07018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell LATITUDE C840</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>1216E24EE889EF2</Val><Hash>g92x6A3U76l3r7RnW6o3mdf/x6U=</Hash><Pid>54188-OEM-1792727-23673</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="101"/><App Id="19" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: A000:Dell Inc|A000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Monday, March 22, 2010 5:59 PM

Answers

  • Hello pagg,

    When a longtime activated installation of Office XP or 2003 suddenly can't seem to make up its mind if it is activated or not, this is an indication that the Office license file may be damaged or corrupted.

    For resolution, please work thru the Methods in this MS KB article:  http://support.microsoft.com/kb/903275

    Most people tell us that running the MS FixIt in Method 2 takes care of the problem.

    If you decide to do it yourself, the version of Office becomes important because there is a different filename for the license file between Office XP and Office 2003.

    Please post back to let us know how you do :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Thursday, March 25, 2010 11:05 PM
    Thursday, March 25, 2010 9:33 PM
  • OK - here's the rest of the story.  MS FixIt worked only for about 24 hours.  Possibly there is a time associated with the not activated message.  I finally used Method 2.  I deleted data,dat, then opened an office product, ran the activation wizard and now the fix is permanant.

    Here is where the problem might occur.  MsFIXIT may indeed fix data.dat.  However, WGA is looking for a file named odataext.dat so the fix - for some reason I am unable to understand - doesn't really work.  It only seems to work because I only got the not activated message when I opened the first Office product and then never received it again - leading me to think this is on a 24 hour cycle.

    Once I manually deleted data.dat and opened an Office product, the activation wizard ran and the fix was permanent because- A NEW FILE IS CREATED - ODATAEXT.DAT.  I think Ms FixIT will never work for Office XP because it is only fixing data.dat which, may in fact not even be corrupted, while WGA is looking for a file named ODATAEXT.DAT.

    I originally attributed my problems to a virus.  I now, however, think the problem is related to the latest Windows upgrade which I managed to install before sending the laptop out to have the virus removed.  I think the Windows upgrade installs the WGA stuff but someone never thought through what would happen to older Office versions that still have the data.dat file.

    Until MS FixIt is fixed to work with older Office XP, the only way to fix the problem is to manually delete data.dat.

    Thursday, April 1, 2010 1:58 PM

All replies

  • Hello paggg,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Small Business - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    The report says you have Office XP Small Business Edition installed on your Dell Latitude C840.  There is no indicator of Office 2003 being installed.

    Could you clear up this point for us before we continue?


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, March 22, 2010 7:58 PM
  • Sorry - I got confused with the years.  Office  2002 is installed and was pre-installed by Dell when I bought the Latitude in 2003.  I have the original Office Small Business CD.  The label on the back states "Microsoft Office XP SBE".  the CD has a product key which I used when I registered Office and the hologram is present.  I did use the CD to try and repair the problem and I also tried to use the repair feature within the Office components, i.e. Word, Excel, etc.

    Since I was able to register Office at the time the laptop was delivered and since I have been using Office with no problems until I got the virus, I can only assume that I have a legal copy of Office 2002 since I paid for it and Dell installed it.

    Additionally, when I click on help/about in Word, it states that the product is licensed to me with my business name and the product ID is: 54188-OEM-1792727-23673.

    Sorry I got the year confused.  It's been so long and this is the first problem I've had.

     

    Thanks.

    Thursday, March 25, 2010 6:03 PM
  • Hello pagg,

    When a longtime activated installation of Office XP or 2003 suddenly can't seem to make up its mind if it is activated or not, this is an indication that the Office license file may be damaged or corrupted.

    For resolution, please work thru the Methods in this MS KB article:  http://support.microsoft.com/kb/903275

    Most people tell us that running the MS FixIt in Method 2 takes care of the problem.

    If you decide to do it yourself, the version of Office becomes important because there is a different filename for the license file between Office XP and Office 2003.

    Please post back to let us know how you do :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Thursday, March 25, 2010 11:05 PM
    Thursday, March 25, 2010 9:33 PM
  • I ran MS FixIt in Method 2 and then restarted.  I opened Outlook, Publisher, Word & Excel and did not receive the activation message so that seems to have taken care of the problem.  Thanks so much.  This was driving me crazy and I was worried that I would lose Office functionality which I rely on every day to run my business.
    Sunday, March 28, 2010 3:56 PM
  • I ran MS FixIt in Method 2 and then restarted.  I opened Outlook, Publisher, Word & Excel and did not receive the activation message so that seems to have taken care of the problem.  Thanks so much.  This was driving me crazy and I was worried that I would lose Office functionality which I rely on every day to run my business.
    Sunday, March 28, 2010 3:56 PM
  • OK - here's the rest of the story.  MS FixIt worked only for about 24 hours.  Possibly there is a time associated with the not activated message.  I finally used Method 2.  I deleted data,dat, then opened an office product, ran the activation wizard and now the fix is permanant.

    Here is where the problem might occur.  MsFIXIT may indeed fix data.dat.  However, WGA is looking for a file named odataext.dat so the fix - for some reason I am unable to understand - doesn't really work.  It only seems to work because I only got the not activated message when I opened the first Office product and then never received it again - leading me to think this is on a 24 hour cycle.

    Once I manually deleted data.dat and opened an Office product, the activation wizard ran and the fix was permanent because- A NEW FILE IS CREATED - ODATAEXT.DAT.  I think Ms FixIT will never work for Office XP because it is only fixing data.dat which, may in fact not even be corrupted, while WGA is looking for a file named ODATAEXT.DAT.

    I originally attributed my problems to a virus.  I now, however, think the problem is related to the latest Windows upgrade which I managed to install before sending the laptop out to have the virus removed.  I think the Windows upgrade installs the WGA stuff but someone never thought through what would happen to older Office versions that still have the data.dat file.

    Until MS FixIt is fixed to work with older Office XP, the only way to fix the problem is to manually delete data.dat.

    Thursday, April 1, 2010 1:58 PM
  • Hello paggg,

    Thanks for your follow-up regarding the use of the MS Fix-It to attempt to correct the problem you encountered.

    I will send a private email to Darin of MSFT to alert him to look at your latest post.  (Usually he does not revisit a thread once it has been marked as answered.)

    If appropriate, he may ask you to open up a WGA/OGA service request so he can email you privately to gather more info to be passed on to the software engineers.

    Keep watching this space :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, April 1, 2010 4:55 PM
  • Hi paggg,

      Thank you for the Feedback/Bug Report!

      I was not involved in the creation of the 'FixIt' so I an not exactly sure how it works or what exactly it is doing. So I can't be sure if the information you provided, on why the FixIt didn't work correctly, is right or not. But I have sent a copy of your post to my Supportability Manager as well as the WGA Program Managers and Developers with the request that if the information you provided pans out as valid, to use it to improve the FixIt. 

    Thanks again and thanks to Dan for bring this to my attention,


    Darin MS
    Friday, April 2, 2010 7:43 PM
  • [Update]

    Good Catch paggg!

    Your report has generated some (unusually) quick action over here. It appears that there may have been some miscommunication when the FixIt was originally created. It is coded to delete (if present) the Opa11.dat or Opa12.dat file, but funtionality to delete the Data.dat file was not added. This is now in the process of being corrected.

    Thank you again for bring this to our attention,


    Darin MS
    Friday, April 2, 2010 10:39 PM