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    On January 12th, a Windows Live active image (not icon) has populated itself onto my Desktop Scree.   I am unable to remove it.  I did not knowingly sign up for Windows Live (until today)  

    I have tried for 2 weeks to get effective help from Windows Live Support........lots of repettitive emails but no success.  

    Windows Live was not installed on my PC.  Up to just now, I did not have a usualbe WL passworld or ID

    Can someone help me?   
    Monday, February 8, 2010 9:08 PM

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    I have no idea what you might be seeing on your desktop referring to Windows Live.
     

    You are off topic for the forum that you posted to, which is dedicated to Microsoft Security Essentials

    Go to http://support.live.com and sign in with a LiveID

    Click on the Windows Live service or product you need help with try: Windows Live Installer.

    If you are not presented with an email support form, but are instead redirected to help.live.com for that service/product, in the page that opens from http://help.live.com select any topic on the left hand side or search for a question in the search box.

    The results of your search or the clicked topic appears in the right hand frame, along with a tiny link in the lower right hand corner – “Get more help.”

    Click that tiny link and you will get to a page with a link “Contact support”

    Click that link and you will be presented with the email support form to fill out. Provide as much detail as possible and you should get a response from support within 24 hours.

    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, February 9, 2010 4:28 PM
    Moderator