It says I do not have genuine windows installed but I do

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  "Ken Sherman" wrote in message news:3c7fbdf2-cb8e-4812-948c-3b9264a2d5c8...

  Please Help I purchased my computer about a year ago from Best Buy and a couple of months ago it started saying I do not have genuine windows installed and will not let get updates.  I have tried many different things suggested on these boards to others but to no avail.  First off let me say that it is a Gateway SX2803-25e running Windows 7 which was preinstalled at the factory.  Thank you in advance for any help.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
  Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
  Windows Product ID: 00359-OEM-8992687-00006
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7600.2.00010300.0.0.003
  

  File Scan Data-->
  File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

  Other data-->
  SYSTEM><Manufacturer>Gateway</Manufacturer><Model>SX2803</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>P01-B2</Version><SMBIOSVersion major="2" minor="6"/><Date>20100324000000.000000+000</Date></BIOS

   

  Licensing Data-->
  Software licensing service version: 6.1.7600.16385

  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Partial Product Key: 7QJB7
  License Status: Licensed
  Remaining Windows rearm count: 2
  Trusted time: 4/28/2012 12:33:19 AM

  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x000000000001EFF0
  Event Time Stamp: 4:21:2012 16:19
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppobjs.dll
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
  Tampered File: %systemroot%\system32\sppwinob.dll
  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
  Tampered File: %systemroot%\system32\drivers\spsys.sys

   

   

   

  The problem lies with the file integrity.

  This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

  Installing the Intel Rapid Storage Drivers

  try downloading and installing them from here -

  http://downloadcenter.intel.com/Detail_Desc.aspx?ProductID=2101&DwnldID=20624

  Once complete, please reboot twice, then post another MGADiag report.

   

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, April 28, 2012 8:14 AM

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  Ok I did that.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
  Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
  Windows Product ID: 00359-OEM-8992687-00006
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7600.2.00010300.0.0.003
  ID: {201138C0-21E2-4468-8545-C61F09650766}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7600.win7_gdr.101026-1503
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->
  File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{201138C0-21E2-4468-8545-C61F09650766}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3530888371-3740307199-3500455432</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>SX2803</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>P01-B2</Version><SMBIOSVersion major="2" minor="6"/><Date>20100324000000.000000+000</Date></BIOS><HWID>C7BA3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8EA9FD758872F32</Val><Hash>HHK0rMQJTx5Lf0zz3GGbg2Z3EGk=</Hash><Pid>81602-921-0413463-68322</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7600.16385

  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3142010
  Installation ID: 021523621624815381522165165384614100687424904251276472
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 7QJB7
  License Status: Licensed
  Remaining Windows rearm count: 2
  Trusted time: 4/28/2012 8:34:55 AM

  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x000000000001EFF0
  Event Time Stamp: 4:21:2012 16:19
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppobjs.dll
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
  Tampered File: %systemroot%\system32\sppwinob.dll
  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
  Tampered File: %systemroot%\system32\drivers\spsys.sys

  
  HWID Data-->
  HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEAonZEXqg3SCHSQ4RIvE9mtW5uRso=

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   032410  APIC1548
    FACP   032410  FACP1548
    HPET   032410  OEMHPET
    MCFG   032410  OEMMCFG
    SLIC   ACRSYS  ACRPRDCT
    OEMB   032410  OEMB1548
    GSCI   032410  GMCHSCI
    AWMI   032410  OEMB1548
    SSDT   DpgPmm  CpuPm

  Saturday, April 28, 2012 12:36 PM
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  "Ken Sherman" wrote in message news:b475542f-dcfc-4f88-a8c9-ac4cb2405f2a...

  Ok I did that.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
  Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
  Windows Product ID: 00359-OEM-8992687-00006
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7600.2.00010300.0.0.003
  

   

   

  OK - there appears to be no change, so we'll have to look elsewhere for the problem.

  please run the following commands from an Elevated Command Prompt window

  NET START CRYPTSVC

  SC QUERYEX CRYPTSVC

  SC QC CRYPTSVC

  copy and paste the results in your response

   

  Here are some instructions to maike life easier :)

  1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.

  2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.

  3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, April 28, 2012 12:50 PM

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  Microsoft Windows [Version 6.1.7600]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

  C:\Windows\system32>NET START CRYPTSVC
  The requested service has already been started.

  More help is available by typing NET HELPMSG 2182.

  
  C:\Windows\system32>SC QUERYEX CRYPTSVC

  SERVICE_NAME: CRYPTSVC
          TYPE               : 20  WIN32_SHARE_PROCESS
          STATE              : 4  RUNNING
                                  (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
          WIN32_EXIT_CODE    : 0  (0x0)
          SERVICE_EXIT_CODE  : 0  (0x0)
          CHECKPOINT         : 0x0
          WAIT_HINT          : 0x0
          PID                : 1160
          FLAGS              :

  C:\Windows\system32>SC QC CRYPTSVC
  [SC] QueryServiceConfig SUCCESS

  SERVICE_NAME: CRYPTSVC
          TYPE               : 20  WIN32_SHARE_PROCESS
          START_TYPE         : 2   AUTO_START
          ERROR_CONTROL      : 1   NORMAL
          BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k NetworkService
          LOAD_ORDER_GROUP   :
          TAG                : 0
          DISPLAY_NAME       : Cryptographic Services
          DEPENDENCIES       : RpcSs
          SERVICE_START_NAME : NT Authority\NetworkService

  C:\Windows\system32>
  C:\Windows\system32>

  Saturday, April 28, 2012 1:00 PM
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  "Ken Sherman" wrote in message news:81f89a4d-0205-47a2-bf98-0c6162a7df2b...

  Microsoft Windows [Version 6.1.7600]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

  C:\Windows\system32>NET START CRYPTSVC
  The requested service has already been started.

  More help is available by typing NET HELPMSG 2182.

   

  In that case, all I can do is hand you off to MS WGA Support - we've had no success in these forums as yet with fixing the problem you have, if the IRST update fails, and the CRYPTSVC is running properly (which it appears to be)

   

  WGA Support can be found here-

  North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
  
  Outside North America:
  http://support.microsoft.com/contactus/?ws=support#tab0
  
  Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by Darin Smith MS Monday, April 30, 2012 11:07 PM

  Saturday, April 28, 2012 1:05 PM

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  Ok thanks.  I appreciate your help.

  Saturday, April 28, 2012 1:24 PM
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  You're welcome - sorry we couldn't resolve it here!

  Good luck

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, April 28, 2012 1:47 PM

  Moderator