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Outlook crashing after Office SP2 update RRS feed

  • Question

  • I started getting numerous calls about Outlook crashing constantly seconds after it opens and sometimes it would remain open for a little while then crash.

    Steps I took troubleshooting without a resolution:

    1. Ran scanpst.exe
    2. Ran Outlook Product Stability Diagnostics
    3. Created a new Mail Profile
    4. Repaired Office in the Programs and Features
    5. Ran Windows Updates
    6. Updated all drivers

    I noticed that Outlook was running fine for some in the morning, then their computer wanted to reboot for updates. Then Outlook quit working. At that time I attempted to remove the Service Pack using oarpman.exe with no luck. After that failed, I then used system restore to take the computer back a day before the service pack was installed and Outlook ran perfectly. It seems that after Office SP2 was removed and than reapplied it worked.

    Anybody else have this issue?

    Thursday, February 19, 2015 2:26 PM

Answers