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Vista Ultimate 64bit MGADT Product key don't match COA. Last successful update 7.2.6001.788 RRS feed

  • Question

  • HP Pavilion Notebook dv9200
    Product key in the diagnostic tool does not match Certificate of Authentication Product key.
    Cannot update and have problems printing and using outlook after last update on 11-14-2008.

    Ran scannow sfc Error message: Windows Resource Protection found corrupt files but was unable to fix some of them.  Details in CBS.LOG

    "This copy of windows did not pass genuine validation."  Attempted to change Product Key and received error code: 0x80070426 Description: The service has not been started.

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-VFWRT-JGH7R-R933G
    Windows Product Key Hash: gYrJFhcKVmHMbiVVuoEU7w/jsC0=
    Windows Product ID: 89587-OEM-7332132-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: {274EA957-79A1-4B23-8F91-D2367F52FB36}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-709-645_77F760FE-153-80070002_7E90FEE8-203-80070002_B4D0AA8B-709-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{274EA957-79A1-4B23-8F91-D2367F52FB36}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R933G</PKey><PID>89587-OEM-7332132-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-3586241620-3780667718-482317006</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9000 (RD868AV#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.14     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070109000000.000000+000</Date></BIOS><HWID>31303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>CB8D18CD06CD86</Val><Hash>yjisD3qCPFiTyxhLsQANlaYu+zg=</Hash><Pid>89388-707-8559233-65575</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: PgAAAAEABwABAAEAAQACAAAAAwABAAEAJJREfZTmFrugNIbz1kNozuIVSOR2EVpQ8vSqpYNdsBIST6xWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      30BD   
      FACP   INTEL   CALISTGA
      HPET   HP      30BD   
      BOOT   HP      30BD   
      MCFG   HP      30BD   
      TCPA   HP      30BB   
      APIC   HP      30BD   
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HP     30BD   
      SSDT   HP     30BD   


     

    Tuesday, November 18, 2008 11:24 PM

Answers

  • Greetings Tom,


    In your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Windows Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Windows Vista is unable to confirm its own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

     Please try the first set of steps and if it does not resolve the issue, move on to the next set.

     The first sets of steps are how to set the Software Licensing Service to start at each Windows Vista Start-up.

     1. Click Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard

    3. The Services window should now open

    4. Scroll down to Software Licensing, then right-click on it and select Properties

    5. Under the General tab, click Stop button.

    6. Set the Startup Type to Automatic, and then click Apply

    7. Next, under Service Status, click Start button.

    8. Last, restart your computer.   

     The second set of steps is the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Windows Vista is not processing the command correctly and the issue is larger than just a Software Licensing problem. In which case, I would suggest contacting Windows Vista support below: http://support.microsoft.com
     

     If you have access to the Start button:

    1) Click Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     Thank you for visiting the Genuine Advantage forum.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, November 18, 2008 11:52 PM
    Tuesday, November 18, 2008 11:45 PM
  • You are welcome Tom.. As a last resort you may have to reformate the system.  Take care :-)


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, November 19, 2008 12:12 AM
    Wednesday, November 19, 2008 12:11 AM

All replies

  • Greetings Tom,


    In your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Windows Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Windows Vista is unable to confirm its own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

     Please try the first set of steps and if it does not resolve the issue, move on to the next set.

     The first sets of steps are how to set the Software Licensing Service to start at each Windows Vista Start-up.

     1. Click Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard

    3. The Services window should now open

    4. Scroll down to Software Licensing, then right-click on it and select Properties

    5. Under the General tab, click Stop button.

    6. Set the Startup Type to Automatic, and then click Apply

    7. Next, under Service Status, click Start button.

    8. Last, restart your computer.   

     The second set of steps is the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Windows Vista is not processing the command correctly and the issue is larger than just a Software Licensing problem. In which case, I would suggest contacting Windows Vista support below: http://support.microsoft.com
     

     If you have access to the Start button:

    1) Click Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     Thank you for visiting the Genuine Advantage forum.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, November 18, 2008 11:52 PM
    Tuesday, November 18, 2008 11:45 PM
  • Attempted restarting Software Licensing Service.  Stop not available.

    Attempted run as administrator system prompt:  net start slvc
    System error 3 has occurred. The system could not find the path specified 

    Contacting Vista support link.

    Thanks.

    Tom
    Tuesday, November 18, 2008 11:58 PM
  • You are welcome Tom.. As a last resort you may have to reformate the system.  Take care :-)


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, November 19, 2008 12:12 AM
    Wednesday, November 19, 2008 12:11 AM