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Suddenly getting Microsoft Office not genuine error message for Office 2007 RRS feed

  • Question

  • I have been running Office 2007 for some time (Student edition - originally supplied with computer).  I also have Access 97 installed (originally supplied as part of the Office Pro suite bundled with an earlier computer).  Running both on Windows XP.  I have run the diagnostic tool (report pasted below), any help/info much appreciated.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-TTJ2Q-BKBW2-4F2H3
    Windows Product Key Hash: geMI1DLXi2uCXdS/eqU+FMrFMy4=
    Windows Product ID: 76487-OEM-2212511-23685
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {FDF724F2-5065-4879-9B92-E0004D83571B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FDF724F2-5065-4879-9B92-E0004D83571B}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4F2H3</PKey><PID>76487-OEM-2212511-23685</PID><PIDType>3</PIDType><SID>S-1-5-21-1547161642-117609710-839522115</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P35-DS3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20070514000000.000000+000</Date></BIOS><HWID>8EF038770184DA7B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>59B7ED6A796DD86</Val><Hash>8DlzMYPwsRuZU1Cw5rV6odSKtuo=</Hash><Pid>89388-707-4180994-65573</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14420:SYNNEX TECHNOLOGY INTERNATIONAL CORP|14420:SYNNEX TECHNOLOGY INTERNATIONAL CORP|14420:SYNNEX TECHNOLOGY INTERNATIONAL CORP
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Tuesday, October 13, 2009 9:24 AM

Answers

  • Hello rosamoyesii,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    The mgadiag report is not showing any installations of either Excel '97 or Office Home and Student 2007 or Office Student and Teacher 2003.  The only Office installation showing on the computer is a nongenuine Volume Licensing installation of Office Enterprise 2007.

    Note that the report says you have an invalid VLK, which means that (a) your computer has a Volume Licensing edition of Office Enterprise 2007 installed, and that (b) an invalid Volume Licensing Key (VLK) was used to install it.  An "invalid" VLK is one that was not issued by Microsoft, rather software pirates use a program that reverse engineers the Product Key algorithm and then uses it to generate new "keygen" Product Keys that will install the product but will not pass the latest verion of Office Validation, since they are not Microsoft-generated Product Keys.

    As an individual consumer you should never have been sold Volume Licensing (VL) materials for Office Enterprise, such as a VL CD, and you certainly should not have received an invalid Product Key.

    Your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, you may be able to participate in the Office Genuine Offer to purchase a discounted replacement copy of office, and depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    One other possibility is that at one time your computer did have Genuine installations of the Office programs you mentioned (Excel '97 and one of the two "Student" Office Suites), but for some reason they was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs to put back the genuine installations of the Office programs you previously had on the computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, October 13, 2009 2:13 PM