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Re: Problems Activating... RRS feed

  • Question

  • Hello.  I just found this post because I am also having problems activating/validating my copy of Windows XP.  I purchased my computer with XP already installed in June 2005.  I'm now trying to download a Global IME and when I try to validate, the site says "No Office products eligible for balidation were found on this PC."

     

    I ran the diagnostic tool referred to the above post and copied the following:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 76477-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: de3aa624-855a-40c8-ada8-fab39d38fcee
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>de3aa624-855a-40c8-ada8-fab39d38fcee</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>76477-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2355656349-4051744718-3974710376</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Inspiron 600m                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="3"/><Date>20050118000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>24A33E07018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Inspiron 600M</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Please let me know next steps.  Thank you!

    M

    Thursday, April 12, 2007 1:38 PM

Answers

  • MwLai94

     

    Are you trying to validate Windows XP operating system or MS Office? This forum is for Office Genuine Advantage (OGA) and not for the actual operating system. If you need assistance for Windows XP please post here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25.  Thank you.

     

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Monday, April 16, 2007 9:14 PM
  • Hi Mwlai,

     

      The error message that you received is correct. Global IME is a download for Office and requires a  version of Office to be installed on your computer to be Validated a Genuine. But since you do not have any Office products installed, there is no way for WGA to Validate.

    (Line 29 of yor Diagnostic Report says "Office Status: 109 N/A". 109 = No Office Installed)

     

    Thank you,

    Darin Smith

    Microsoft Genuine Advantage Forum Program Manager

     

    ----------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before

    posting a question.

    ----------------------------------------

     

    Wednesday, April 18, 2007 6:55 PM

All replies

  • MwLai94

     

    Are you trying to validate Windows XP operating system or MS Office? This forum is for Office Genuine Advantage (OGA) and not for the actual operating system. If you need assistance for Windows XP please post here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25.  Thank you.

     

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Monday, April 16, 2007 9:14 PM
  • Hi Mwlai,

     

      The error message that you received is correct. Global IME is a download for Office and requires a  version of Office to be installed on your computer to be Validated a Genuine. But since you do not have any Office products installed, there is no way for WGA to Validate.

    (Line 29 of yor Diagnostic Report says "Office Status: 109 N/A". 109 = No Office Installed)

     

    Thank you,

    Darin Smith

    Microsoft Genuine Advantage Forum Program Manager

     

    ----------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before

    posting a question.

    ----------------------------------------

     

    Wednesday, April 18, 2007 6:55 PM