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Country\Region needs updating

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I cant seem to update my Country/Region from UK to Canada in the Windows profile so I can re-new my Subscription, it will not allow me to move forward because of differant postal code formats. How do I fix this?

Thanks

Ian

Wednesday, January 28, 2009 7:10 PM

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If you Billing account profile at https://billing.microsoft.com shows your address as being US, you aren't able to change this. You can contact support:

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

However, my recommendation is that you create a new LiveID and start a new subscription rather than renew. I believe that this will be easier.

If you are purchasing a new subscription and the address form for the purchase information show a US form, you need to change the default language in Internet Explorer to match you current location/language before proceeding.

-steve
Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
- Marked as answer by Stephen BootsMVP, Moderator Wednesday, January 28, 2009 8:36 PM
Wednesday, January 28, 2009 8:35 PM

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