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Virus attack & local tech reinstall leads to "non-genuine" MS Office notification RRS feed

  • Question

  • At the end of last year my computer was disabled by a virus and the local tech I hired to fix the problem supposedly did a back up of all the critical files, wiped my hard drive clean, and reinstalled everything from scratch. First thing I discovered was that he had not backed up my music DRM file so all of my purchased music would not play. Now after downloading a recent update from Microsoft (must have been the "genuine certification" software) I'm getting messages that my MS Office programs are not genuine and will be disabled. I have about 10 days to solve this problem. I'm running Windows XP Professional v2002 SP3 and Office Professional Edition 2003. I also own PowerPoint 2003. I have all of the original install disks, but am not sure what will happen if I reinstall using those original disks. I'm hoping there's an easy/safe way to certify my products as genuine (they really are) rather than going through a reinstall of the originals and reinstall of all the updates I've done since 2003.
    Saturday, June 26, 2010 2:09 PM

Answers

  • Hello wiseplaice,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Confirming that your installation of Office Professional 2003 on your Dell Dimension 8250 computer is reporting as a nongenuine installation, because it is a Volume Licensing installation that was done with a widely pirated and now blocked Volume Licensing Product Key.

    A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    Uninstalling the current nongenuine Office, restarting twice, then installing the Office Professional 2003 that you have should take care of the problem, assuming the Office that you have is Genuine.  After uninstalling the nongenuine Office, and before installing your original Office, it would be a good idea to delete the accompanying license file, which is not removed by a normal uninstallation, as it may interfere with Validating the next installaton.  On a default Windows and Office 2003 installation the license file is located here:  C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\Opa11.dat

    After installing and activating your orignal Office, rerun the mgadiag utility and paste a fresh report here for a final look-see.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, June 26, 2010 2:59 PM

All replies

  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the   Microsoft Genuine Advantage Diagnostics Tool. 

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!


    Carey Frisch
    Saturday, June 26, 2010 2:12 PM
  • Thank you...here are the results of the MGADT:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {3E644AA7-3C8B-4E5E-BDA1-8AA11346613E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3E644AA7-3C8B-4E5E-BDA1-8AA11346613E}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1960408961-527237240-1417001333</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8250               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20021022000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>7FDB30D70184C062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57018</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 8000:Dell Inc|8000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    I hope my original post provided enough background/context and that my question is clear...if not, please let me know. Thank you...

    Saturday, June 26, 2010 2:47 PM
  • Hello wiseplaice,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Confirming that your installation of Office Professional 2003 on your Dell Dimension 8250 computer is reporting as a nongenuine installation, because it is a Volume Licensing installation that was done with a widely pirated and now blocked Volume Licensing Product Key.

    A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    Uninstalling the current nongenuine Office, restarting twice, then installing the Office Professional 2003 that you have should take care of the problem, assuming the Office that you have is Genuine.  After uninstalling the nongenuine Office, and before installing your original Office, it would be a good idea to delete the accompanying license file, which is not removed by a normal uninstallation, as it may interfere with Validating the next installaton.  On a default Windows and Office 2003 installation the license file is located here:  C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\Opa11.dat

    After installing and activating your orignal Office, rerun the mgadiag utility and paste a fresh report here for a final look-see.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, June 26, 2010 2:59 PM
  • Thank you. One more question before I reinstall...do I need to do anything special to keep my emails and email archive folders in Outlook? I've already lost my address book and contact list (again thanks to the local tech I hired...still have not found a way to recover my address book or contact list, and am currently blocked from building a new contact list, so I'm not worried about losing anything there). Losing my email history would be a bad thing, though.
    Saturday, June 26, 2010 3:16 PM
  • Hello wiseplaice,

    Typically uninstalling Office and/or Outlook does not delete any saved documents or emails, because these are saved within your User Profile in the c:\documents and settings\your_user_name folder on a default installation of XP, and in c:\users\your_user_name on default installations of Vista and W7.

    However, it's never a bad idea to play it safe.  For Outlook included in Office 2003, that means doing two things:  (1) backing up your Outlook data files (*.pst and if on a MS Exchange system *.ost) and (2) running the Office 2003 Save My Settings Wizard to backup all of the other Outlook settings.

    See this MS KB article for details on the Save My Settings Wizard:  http://support.microsoft.com/kb/826809


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, June 26, 2010 3:28 PM
  • Thank you, Dan! I'll give it a try.
    Saturday, June 26, 2010 3:56 PM
  • I finally got around to uninstalling and reinstalling MS Office...here's the report from the Genuine Advantage Diagnostics Tool. It seems that everything is working fine now, but I'd appreciate a final look-see to ensure that all is in order. Thank you everyone for your help!!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {3E644AA7-3C8B-4E5E-BDA1-8AA11346613E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    Microsoft Publisher 2002 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3E644AA7-3C8B-4E5E-BDA1-8AA11346613E}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1960408961-527237240-1417001333</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8250               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20021022000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>7FDB30D70184C062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>30A35106EAE4D14</Val><Hash>0uLI72PUhlfthxmCDWvNKL1zoDk=</Hash><Pid>54186-OEM-1792844-58378</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>2F2464CEE78A6B4</Val><Hash>vZlNsBFnW1CO6L2tHWAJTeAxD6I=</Hash><Pid>54197-OEM-1692674-00378</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 8000:Dell Inc|8000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Saturday, July 3, 2010 10:15 PM
  • Looks like I spoke too soon...now I get an "operation failed" message when I hit "Send/Receive" in Outlook. When I "test account settings" for each of my email accounts, they both pass with flying colors...so I'm not sure why I can't send/receive email. Not sure if this is the right forum for this issue, but if anyone has an answer I'd appreciate it. I did not use the "save my settings" wizard before uninstalling Office because I decided I didn't want to save anything questionable that the local tech might have done. Now perhaps I'm paying the price for not doing that?

    Saturday, July 3, 2010 11:09 PM
  • Hello wiseplaice,

    Yup, looks like you have two Genuine installations of OEM-licensed products installed (Office XP Pro and Pub 2002).  Nice work! :-)

    Don't forget to go to Microsoft Update and get all the Service Packs and patches.

    You know you can install the Office Compatibility Pack and your Office XP will be able to read, edit, save, and print documents saved in the new Office 2007 and up file format.  Here's the link:  http://www.microsoft.com/downloads/details.aspx?familyid=941b3470-3ae9-4aee-8f43-c6bb74cd1466&displaylang=en


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, July 3, 2010 11:22 PM
  • I also find I cannot add an address book to Outlook. Any clues or a different forum that could help me with Outlook problems? Thanks...
    Saturday, July 3, 2010 11:22 PM
  • Looks like I spoke too soon...now I get an "operation failed" message when I hit "Send/Receive" in Outlook. When I "test account settings" for each of my email accounts, they both pass with flying colors...so I'm not sure why I can't send/receive email. Not sure if this is the right forum for this issue, but if anyone has an answer I'd appreciate it. I did not use the "save my settings" wizard before uninstalling Office because I decided I didn't want to save anything questionable that the local tech might have done. Now perhaps I'm paying the price for not doing that?


    That's a common first half of an error message with Outlook.  Google the complete text of the error and any error code that is displayed.

    Here's the Outlook forum:  http://answers.microsoft.com/en-us/office/default.aspx#tab=3


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, July 3, 2010 11:27 PM
  • Thanks, Dan! I did indeed to to Microsoft Update to make sure I reinstalled all the Service Packs and patches. And thanks for the pointer to the Office Compatibility Pack. Hope you have a great 4th!
    Saturday, July 3, 2010 11:29 PM
  • Thanks, Dan. There was no further text/info with that error message and no error code shown, so I'll head on over to the Outlook forum. Thanks for the link...
    Saturday, July 3, 2010 11:33 PM