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This copy of windows is not genuine

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I've had this message for about a week. I thought it would go away but it didn't. I ran the diagnostic and here's a copy:

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Status: Invalid License

Validation Code: 50

Cached Online Validation Code: N/A, hr = 0xc004f012

Windows Product Key: *****-*****-VRW92-3VTYM-HBTPB

Windows Product Key Hash: f2jozkw0zs2dOBYEfV90nVZaNP0=

Windows Product ID: 89572-OEM-7332166-00152

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.0.6002.2.00010300.2.0.002

ID: {ED672502-DA31-4892-8733-417A52E00C38}(1)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows Vista (TM) Home Basic

Architecture: 0x00000000

Build lab: 6002.vistasp2_gdr.111025-0338

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 100 Genuine

Microsoft Office Home and Student 2007 - 100 Genuine

2007 Microsoft Office system - 100 Genuine

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{ED672502-DA31-4892-8733-417A52E00C38}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HBTPB</PKey><PID>89572-OEM-7332166-00152</PID><PIDType>2</PIDType><SID>S-1-5-21-2552015853-3484175668-2343365074</SID><SYSTEM/><BIOS/><HWID>6B323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>ACCEC97381AF736</Val><Hash>ZiZgtT0D95dDJw3WrXt0RFps5I4=</Hash><Pid>81602-923-7844327-68365</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

C:\Windows\system32\slmgr.vbs(2007, 5) (null): 0x80041017

Windows Activation Technologies-->

N/A

HWID Data-->

HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEAJJT63866Rm5kBST2xlHy9PZMkLgcG6xWYGM=

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20000

OEMID and OEMTableID Consistent: yes

BIOS Information:

ACPI Table Name           OEMID Value     OEMTableID Value

APIC                                    TOSINV                                TOSINV00

FACP                                   TOSINV                                TOSINV00

HPET                                    TOSINV                                TOSINV00

BOOT                                  TOSINV                                TOSINV00

MCFG                                 TOSINV                                TOSINV00

ASF!                                     TOSINV                                TOSINV00

SLIC                                      TOSINV                                TOSINV00

SSDT                                    PmRef                  Cpu0Cst

SSDT                                    PmRef                  Cpu0Cst

Could you please help me correct this problem. tx

Wednesday, April 25, 2012 1:23 PM

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"forensicbanker" wrote in message news:efc143a8-5142-483a-8ec0-d9ac7ccceb45...

I must be doing something wrong. Here's the Only thing the .txt file says:

Microsoft (R) Windows Script Host Version 5.7
Copyright (C) Microsoft Corporation. All rights reserved.

Also, when I ran the cscript slmgr.vbs -rilc >test.txt command, I immediately(in less than a second, not 3 minutes) received this:

C:\Windows\system32\slmgr.vbs<2007, 5> <null>: 0x80041017

C:\Windows\system32>

foensicbanker

Ah - OK - that actually does make sense.

(not that it helps at all, in the current context)

It basically means that the system is unable to run the VBS commands properly for some reason - this may simply indicate that the licensing data is corrupted, or something deeper (which it appears to be in your case)

Unfortunately, I doubt that we are going to be able to repair this in a forum context without going to a repair install or a clean install.

Repair installs for Vista SP2 are a bit of a nightmare, since there is no easy access to SP2 media, but see here for details - http://www.vistax64.com/tutorials/88236-repair-install-vista.html?ltr=R

You could also try WGA support for assistance.....

WGA Support can be found here-
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0

Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by Darin Smith MS Monday, June 4, 2012 7:32 PM
Sunday, June 3, 2012 11:40 AM

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"forensicbanker" wrote in message news:3cc183c5-ae7b-4f9b-931d-0d4682addaa0...

I've had this message for about a week. I thought it would go away but it didn't. I ran the diagnostic and here's a copy:

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Status: Invalid License

Validation Code: 50

Cached Online Validation Code: N/A, hr = 0xc004f012

Windows Product Key: *****-*****-VRW92-3VTYM-HBTPB

Windows Product Key Hash: f2jozkw0zs2dOBYEfV90nVZaNP0=

Windows Product ID: 89572-OEM-7332166-00152

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.0.6002.2.00010300.2.0.002

OGA Data-->

Office Status: 100 Genuine

Microsoft Office Home and Student 2007 - 100 Genuine

2007 Microsoft Office system - 100 Genuine

Other data-->

><SYSTEM/><BIOS/><

Licensing Data-->

C:\Windows\system32\slmgr.vbs(2007, 5) (null): 0x80041017

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20000

OEMID and OEMTableID Consistent: yes

Could you please help me correct this problem. tx

Your problem is caused by the issue with the VBScript file highlighted above - for which I can find no reliable explanation or solution.

Please try the following.

Please try the below steps to recreate the Licensing Store with the correct data.

1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.

You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker, on the machine’s case, and activate by telephone.

Once complete, run another MGADiag report and post back with the results

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Darin Smith MS Wednesday, April 25, 2012 9:15 PM
- Unproposed as answer by Carey FrischMVP, Moderator Sunday, April 29, 2012 2:43 AM
- Marked as answer by Darin Smith MS Monday, April 30, 2012 8:47 PM
- Unmarked as answer by forensicbanker Monday, May 21, 2012 10:15 PM
Wednesday, April 25, 2012 2:14 PM

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The Windows Activation window pops up after I log in. When I click on How Do I Reinstall Windows I'm told I'll need to insert the CD/DVD. Vista was pre-install on my computer. So I'm afraid to go any further. I'm afraid I'll loose the programs(though not many) that I've installed. Several months ago Windows automatically downloaded updates and it totally wiped out my computer; I had to start from scratch and lost all my iTunes among other things. I DO NOT want to go through a total wipe out again. So, I just keep ignoring that Activation box and using Safari instead of Explorer. I wasn't sure if that made a difference but Explorer wanted me to download an update and that scared me too. So, today I tried System Restore but I could only go back 10 days and although the problem occured before then, I tried it. No success. Why do things like this happen, how do I keep these things from happening, and how do I fix this problem without losing everything on my computer? I'm now afraid my computer will just crash one day.

Monday, May 21, 2012 10:13 PM
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The problem may lie in the Licensing Store

Please try the below steps to recreate the Store with the correct data.

1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file
CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.

You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker, on the machine’s case.

Once complete, run another MGADiag report and post back with the results

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by Darin Smith MS Thursday, May 31, 2012 8:43 PM
- Unmarked as answer by Noel D PatonEditor Friday, June 1, 2012 3:01 PM
Tuesday, May 22, 2012 7:14 AM

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Sorry for the long delay. I followed the steps you listed above. I was not asked for the COA Key or anything else. Nothing has changed. Could you please remind me how to run a MGADiag report. tx
foensicbanker

Friday, June 1, 2012 2:49 PM
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To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Friday, June 1, 2012 3:01 PM

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Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-VRW92-3VTYM-HBTPB
Windows Product Key Hash: f2jozkw0zs2dOBYEfV90nVZaNP0=
Windows Product ID: 89572-OEM-7332166-00152
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002
ID: {ED672502-DA31-4892-8733-417A52E00C38}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.120402-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ED672502-DA31-4892-8733-417A52E00C38}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HBTPB</PKey><PID>89572-OEM-7332166-00152</PID><PIDType>2</PIDType><SID>S-1-5-21-2552015853-3484175668-2343365074</SID><SYSTEM/><BIOS/><HWID>6B323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>ACCEC97381AF736</Val><Hash>ZiZgtT0D95dDJw3WrXt0RFps5I4=</Hash><Pid>81602-923-7844327-68365</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(2007, 5) (null): 0x80041017

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEAJJT63866Rm5kBST2xlHy9PZMkLgcG6xWYGM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   TOSINV  TOSINV00
FACP   TOSINV  TOSINV00
HPET   TOSINV  TOSINV00
BOOT   TOSINV  TOSINV00
MCFG   TOSINV  TOSINV00
ASF!   TOSINV  TOSINV00
SLIC   TOSINV  TOSINV00
SSDT   PmRef  Cpu0Cst
SSDT   PmRef  Cpu0Cst

The sticker says Windows Vista Home Basic. Do you need more info?
foensicbanker

Friday, June 1, 2012 3:31 PM
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Hi foensicbanker,

Would you re-try the Licensing Store steps again (make sure you follow each step exactly...especially #4). If done correctly, Windows should respond in some way. Either asking you to re-enter the Product Key or returning an error at some point during the process.
1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select Run as Administrator
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar2
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.
You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker, on the machine’s case.

Once complete, run another MGADiag report and post back with the results

Darin MS

Friday, June 1, 2012 3:56 PM
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"forensicbanker" wrote in message news:67becdc4-423f-409e-afb9-e076561eef1d...

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-VRW92-3VTYM-HBTPB
Windows Product Key Hash: f2jozkw0zs2dOBYEfV90nVZaNP0=
Windows Product ID: 89572-OEM-7332166-00152
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(2007, 5) (null): 0x80041017

The sticker says Windows Vista Home Basic. Do you need more info?

foensicbanker

That's fine - but there's no change in the report :(

The error indicates a null response in the preceding data-gathering....

From my extremely limited knowledge of VBS, this seems to indicate that the problem lies with version identification - and appears to be relevant only when the license is a Volume one. This probably means that I am misreading something, or that the problem lies in the registry.

Try changing the Product Key to the one on the COA sticker, using the SLUI access.....

Click on the Start button

in the search box, type

SLUI 3

follow the instructions - you should first try activation over the internet. (it may well fail)

then post a new MGADiag report.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Friday, June 1, 2012 3:59 PM

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I redid the Licensing Store steps. fyi I right clicked and picked Administrator; #5) I typed in 'Y' and hit enter; #10) I'm assuming there's a space between "vbs" and "-rilc", there was no Wait time once I entered cscript slmgr.vbs -rilc (enter).

I restarted twice and received the same notification as before that my version is not authentic. I'm not given a chance to re-enter my product key like before.

Using SLUI 3 I entered my Product Code and was told: "The Product key you have entered won't work with this edition of Windows Vista. Either run Windows Vista Setup or enter a Windows Vista Home Basic Product Key."

I re-verified that I had typed in the correct key. I had and so hit Next once again and was given the same message as above.

Here's my MGADiag report:

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Status: Invalid License

Validation Code: 50

Cached Online Validation Code: N/A, hr = 0xc004f012

Windows Product Key: *****-*****-VRW92-3VTYM-HBTPB

Windows Product Key Hash: f2jozkw0zs2dOBYEfV90nVZaNP0=

Windows Product ID: 89572-OEM-7332166-00152

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.0.6002.2.00010300.2.0.002

ID: {ED672502-DA31-4892-8733-417A52E00C38}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows Vista (TM) Home Basic

Architecture: 0x00000000

Build lab: 6002.vistasp2_gdr.120402-0336

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 100 Genuine

Microsoft Office Home and Student 2007 - 100 Genuine

2007 Microsoft Office system - 100 Genuine

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{ED672502-DA31-4892-8733-417A52E00C38}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HBTPB</PKey><PID>89572-OEM-7332166-00152</PID><PIDType>2</PIDType><SID>S-1-5-21-2552015853-3484175668-2343365074</SID><SYSTEM/><BIOS/><HWID>6B323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>ACCEC97381AF736</Val><Hash>ZiZgtT0D95dDJw3WrXt0RFps5I4=</Hash><Pid>81602-923-7844327-68365</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

C:\Windows\system32\slmgr.vbs(2007, 5) (null): 0x80041017

Windows Activation Technologies-->

N/A

HWID Data-->

HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEAJJT63866Rm5kBST2xlHy9PZMkLgcG6xWYGM=

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20000

OEMID and OEMTableID Consistent: yes

BIOS Information:

ACPI Table Name           OEMID Value     OEMTableID Value

APIC                                    TOSINV                                TOSINV00

FACP                                   TOSINV                                TOSINV00

HPET                                    TOSINV                                TOSINV00

BOOT                                  TOSINV                                TOSINV00

MCFG                                 TOSINV                                TOSINV00

ASF!                                     TOSINV                                TOSINV00

SLIC                                      TOSINV                                TOSINV00

SSDT                                    PmRef                  Cpu0Cst

SSDT                                    PmRef                  Cpu0Cst

foensicbanker

Friday, June 1, 2012 5:58 PM
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Strange - please run the following command in an Elevated Command Prompt, and post the response....

DIR C:\Windows\System32\licensing\ppdlic /od

Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Edited by Noel D PatonEditor Friday, June 1, 2012 6:35 PM change command for OS
Friday, June 1, 2012 6:30 PM

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Sorry - had the wrong OS in mind!

The command should be....

DIR C:\Windows\System32\licensing\ppdlic /od

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Friday, June 1, 2012 6:35 PM

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Do I replace 10) with the corrected command?
foensicbanker

Friday, June 1, 2012 7:46 PM
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"forensicbanker" wrote in message news:c6a53c25-7271-43e5-a350-aae3b3dcbe25...

Do I replace 10) with the corrected command?

foensicbanker

No - the command from my previous post.

Simply run the command and post the results

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Edited by Noel D PatonEditor Friday, June 1, 2012 7:59 PM amend results instruction
Friday, June 1, 2012 7:56 PM

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Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>DIR C:\Windows\System32\licensing\ppdlic /od
Volume in drive C is SQ004890V03
Volume Serial Number is 5658-AE0F

Directory of C:\Windows\System32\licensing\ppdlic

01/20/2008 10:32 PM             3,081 WindowsAnytimeUpgrade-ppdlic.xrm-ms
01/20/2008 10:32 PM             3,030 Microsoft-Windows-DOT11PREF-ppdlic.xrm-ms

01/20/2008 10:32 PM             3,009 TabletPC-tabbtn-ppdlic.xrm-ms
01/20/2008 10:33 PM             3,089 Security-Licensing-SLC-Component-SKU-OCUR
-ppdlic.xrm-ms
01/20/2008 10:33 PM             3,035 SLC-Component-SKU-OCUR-ppdlic.xrm-ms
01/20/2008 10:33 PM             3,139 TabletPC-UIHub-ppdlic.xrm-ms
01/20/2008 10:33 PM             3,031 TabletPCPlatformInput-core-ppdlic.xrm-ms
01/20/2008 10:33 PM             3,049 Microsoft-Windows-NetworkBridge-ppdlic.xr
m-ms
01/20/2008 10:33 PM             3,765 Microsoft-Windows-Core-ppdlic.xrm-ms
01/20/2008 10:33 PM             3,184 GroupPolicy-License-ppdlic.xrm-ms
01/20/2008 10:33 PM             3,230 feclient-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,133 IASLicensing-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,034 explorer-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,116 RasBase-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,175 Microsoft-Windows-InternetConnectionShari
ngConfig-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,323 PhotoMinFeature-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,023 ACLUIFileFolderTool-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,685 Microsoft-Windows-DesktopWindowManager-Co
re-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,253 Printing-Spooler-Core-Spoolss-Licensing-p
pdlic.xrm-ms
01/20/2008 10:34 PM             3,018 Winlogon-Licensing-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,256 Printing-Spooler-Core-Localspl-Licensing-
ppdlic.xrm-ms
01/20/2008 10:34 PM             3,084 TerminalServices-RemoteConnectionManager-
UiEffects-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,035 LSA-License-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,187 shell32-license-ppdlic.xrm-ms
01/20/2008 10:34 PM             4,021 TerminalServices-RemoteConnectionManager-
License-ppdlic.xrm-ms
01/20/2008 10:35 PM             3,228 MobilePCMobilityCenter-ppdlic.xrm-ms
01/20/2008 10:35 PM             3,022 DirectExperience-ppdlic.xrm-ms
01/20/2008 10:35 PM             3,196 parentalcontrols-ppdlic.xrm-ms
01/20/2008 10:35 PM             3,470 PeerToPeerAdhocMeetings-ppdlic.xrm-ms
01/20/2008 10:35 PM             4,083 PeerToPeerBase-ppdlic.xrm-ms
05/27/2008 01:25 AM             3,235 WindowsSearchEngine-Licensing-ppdlic.xrm-
ms
04/11/2009 01:48 AM             2,997 CaptureWizard-ppdlic.xrm-ms
04/11/2009 01:48 AM             4,735 Kernel-ppdlic.xrm-ms
04/11/2009 01:48 AM            11,221 Security-Licensing-SLC-Component-SKU-Home
Basic-ppdlic.xrm-ms
04/11/2009 01:48 AM             3,545 Security-Licensing-SLC-ppdlic.xrm-ms
06/10/2009 07:23 AM             3,019 WorkstationService-ppdlic.xrm-ms
06/17/2010 01:49 PM             2,998 MovieMaker-ppdlic.xrm-ms
09/06/2010 11:59 AM             3,160 SMBServer-ppdlic.xrm-ms
09/13/2010 11:23 AM             2,994 WMPPlayer-ppdlic.xrm-ms
12/14/2010 12:56 PM             3,204 MicrosoftWindowsSafeDocsMain-ppdlic.xrm-m
s
09/01/2011 09:24 AM    <DIR>          .
09/01/2011 09:24 AM    <DIR>          ..
              40 File(s)        138,092 bytes
               2 Dir(s) 93,781,274,624 bytes free

C:\Windows\system32>
C:\Windows\system32>
C:\Windows\system32>DIR C:\Windows\System32\licensing\ppdlic /od
Volume in drive C is SQ004890V03
Volume Serial Number is 5658-AE0F

Directory of C:\Windows\System32\licensing\ppdlic

01/20/2008 10:32 PM             3,081 WindowsAnytimeUpgrade-ppdlic.xrm-ms
01/20/2008 10:32 PM             3,030 Microsoft-Windows-DOT11PREF-ppdlic.xrm-ms

01/20/2008 10:32 PM             3,009 TabletPC-tabbtn-ppdlic.xrm-ms
01/20/2008 10:33 PM             3,089 Security-Licensing-SLC-Component-SKU-OCUR
-ppdlic.xrm-ms
01/20/2008 10:33 PM             3,035 SLC-Component-SKU-OCUR-ppdlic.xrm-ms
01/20/2008 10:33 PM             3,139 TabletPC-UIHub-ppdlic.xrm-ms
01/20/2008 10:33 PM             3,031 TabletPCPlatformInput-core-ppdlic.xrm-ms
01/20/2008 10:33 PM             3,049 Microsoft-Windows-NetworkBridge-ppdlic.xr
m-ms
01/20/2008 10:33 PM             3,765 Microsoft-Windows-Core-ppdlic.xrm-ms
01/20/2008 10:33 PM             3,184 GroupPolicy-License-ppdlic.xrm-ms
01/20/2008 10:33 PM             3,230 feclient-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,133 IASLicensing-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,034 explorer-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,116 RasBase-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,175 Microsoft-Windows-InternetConnectionShari
ngConfig-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,323 PhotoMinFeature-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,023 ACLUIFileFolderTool-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,685 Microsoft-Windows-DesktopWindowManager-Co
re-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,253 Printing-Spooler-Core-Spoolss-Licensing-p
pdlic.xrm-ms
01/20/2008 10:34 PM             3,018 Winlogon-Licensing-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,256 Printing-Spooler-Core-Localspl-Licensing-
ppdlic.xrm-ms
01/20/2008 10:34 PM             3,084 TerminalServices-RemoteConnectionManager-
UiEffects-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,035 LSA-License-ppdlic.xrm-ms
01/20/2008 10:34 PM             3,187 shell32-license-ppdlic.xrm-ms
01/20/2008 10:34 PM             4,021 TerminalServices-RemoteConnectionManager-
License-ppdlic.xrm-ms
01/20/2008 10:35 PM             3,228 MobilePCMobilityCenter-ppdlic.xrm-ms
01/20/2008 10:35 PM             3,022 DirectExperience-ppdlic.xrm-ms
01/20/2008 10:35 PM             3,196 parentalcontrols-ppdlic.xrm-ms
01/20/2008 10:35 PM             3,470 PeerToPeerAdhocMeetings-ppdlic.xrm-ms
01/20/2008 10:35 PM             4,083 PeerToPeerBase-ppdlic.xrm-ms
05/27/2008 01:25 AM             3,235 WindowsSearchEngine-Licensing-ppdlic.xrm-
ms
04/11/2009 01:48 AM             2,997 CaptureWizard-ppdlic.xrm-ms
04/11/2009 01:48 AM             4,735 Kernel-ppdlic.xrm-ms
04/11/2009 01:48 AM            11,221 Security-Licensing-SLC-Component-SKU-Home
Basic-ppdlic.xrm-ms
04/11/2009 01:48 AM             3,545 Security-Licensing-SLC-ppdlic.xrm-ms
06/10/2009 07:23 AM             3,019 WorkstationService-ppdlic.xrm-ms
06/17/2010 01:49 PM             2,998 MovieMaker-ppdlic.xrm-ms
09/06/2010 11:59 AM             3,160 SMBServer-ppdlic.xrm-ms
09/13/2010 11:23 AM             2,994 WMPPlayer-ppdlic.xrm-ms
12/14/2010 12:56 PM             3,204 MicrosoftWindowsSafeDocsMain-ppdlic.xrm-m
s
09/01/2011 09:24 AM    <DIR>          .
09/01/2011 09:24 AM    <DIR>          ..
              40 File(s)        138,092 bytes
               2 Dir(s) 93,781,270,528 bytes free

C:\Windows\system32>
C:\Windows\system32>
foensicbanker

Friday, June 1, 2012 8:15 PM
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I can't see anything wrong there.

What happens if you just run the following command....

cscript slmgr.vbs -rilc >test.txt

- it took about 3 minutes for it to run on my VM, so be patient - the C:\Windows\system32> prompt will reappear when it's complete,

Now find the C:\Windows\System32\TEST.TXT file (or perhaps just 'test', depending on your settings) - open it in Notepad, and look at the contents.

you should have a long list of 'Installed successfully' responses like this....

License file C:\Windows\System32\licensing\channels\OCUR\Security-Licensing-SLC-Component-SKU-OCUR-pl.xrm-ms installed successfully.

If there are any that say anything else, copy and paste them to your reply.

the last line in the file should say
License files re-installed successfully.

If not, copy and past the line into your reply.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Friday, June 1, 2012 9:12 PM

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I actually got the same problem, my computer just turned off today (maybe because of power, not sure).

When I booted some updates where installed and was told to activate vista, wich can't be done, and the answer is to reinstall from CD I'm told.

The second time i booted it did too. (I'll boot again now and se what I'm served this time.).

And when I'm running the diag, your are talking about, I can't actually copy anything. I get a error with some hash string.

Failed to create output files, hr = 0x800706ba. Please contact support

(yeah right, what support?)

--------------------------------------------------------------------------------------------

I've had this message for about a week. I thought it would go away but it didn't. I ran the diagnostic and here's a copy:

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Status: Invalid License

Validation Code: 50

Cached Online Validation Code: N/A, hr = 0xc004f012

Windows Product Key: *****-*****-VRW92-3VTYM-HBTPB

Windows Product Key Hash: f2jozkw0zs2dOBYEfV90nVZaNP0=

Windows Product ID: 89572-OEM-7332166-00152

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.0.6002.2.00010300.2.0.002

ID: {ED672502-DA31-4892-8733-417A52E00C38}(1)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows Vista (TM) Home Basic

Architecture: 0x00000000

Build lab: 6002.vistasp2_gdr.111025-0338

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 100 Genuine

Microsoft Office Home and Student 2007 - 100 Genuine

2007 Microsoft Office system - 100 Genuine

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{ED672502-DA31-4892-8733-417A52E00C38}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HBTPB</PKey><PID>89572-OEM-7332166-00152</PID><PIDType>2</PIDType><SID>S-1-5-21-2552015853-3484175668-2343365074</SID><SYSTEM/><BIOS/><HWID>6B323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>ACCEC97381AF736</Val><Hash>ZiZgtT0D95dDJw3WrXt0RFps5I4=</Hash><Pid>81602-923-7844327-68365</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

C:\Windows\system32\slmgr.vbs(2007, 5) (null): 0x80041017

Windows Activation Technologies-->

N/A

HWID Data-->

HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEAJJT63866Rm5kBST2xlHy9PZMkLgcG6xWYGM=

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20000

OEMID and OEMTableID Consistent: yes

BIOS Information:

ACPI Table Name           OEMID Value     OEMTableID Value

APIC                                    TOSINV                                TOSINV00

FACP                                   TOSINV                                TOSINV00

HPET                                    TOSINV                                TOSINV00

BOOT                                  TOSINV                                TOSINV00

MCFG                                 TOSINV                                TOSINV00

ASF!                                     TOSINV                                TOSINV00

SLIC                                      TOSINV                                TOSINV00

SSDT                                    PmRef                  Cpu0Cst

SSDT                                    PmRef                  Cpu0Cst

Could you please help me correct this problem. tx

Saturday, June 2, 2012 2:28 PM
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Please repost your report in your OWN NEW thread - that way it can and will receive the attention it deserves.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Saturday, June 2, 2012 2:38 PM

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I must be doing something wrong. Here's the Only thing the .txt file says:

Microsoft (R) Windows Script Host Version 5.7
Copyright (C) Microsoft Corporation. All rights reserved.

Also, when I ran the cscript slmgr.vbs -rilc >test.txt command, I immediately(in less than a second, not 3 minutes) received this:

C:\Windows\system32\slmgr.vbs<2007, 5> <null>: 0x80041017

C:\Windows\system32>

foensicbanker

Saturday, June 2, 2012 5:05 PM
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"forensicbanker" wrote in message news:efc143a8-5142-483a-8ec0-d9ac7ccceb45...

I must be doing something wrong. Here's the Only thing the .txt file says:

Microsoft (R) Windows Script Host Version 5.7
Copyright (C) Microsoft Corporation. All rights reserved.

Also, when I ran the cscript slmgr.vbs -rilc >test.txt command, I immediately(in less than a second, not 3 minutes) received this:

C:\Windows\system32\slmgr.vbs<2007, 5> <null>: 0x80041017

C:\Windows\system32>

foensicbanker

Ah - OK - that actually does make sense.

(not that it helps at all, in the current context)

It basically means that the system is unable to run the VBS commands properly for some reason - this may simply indicate that the licensing data is corrupted, or something deeper (which it appears to be in your case)

Unfortunately, I doubt that we are going to be able to repair this in a forum context without going to a repair install or a clean install.

Repair installs for Vista SP2 are a bit of a nightmare, since there is no easy access to SP2 media, but see here for details - http://www.vistax64.com/tutorials/88236-repair-install-vista.html?ltr=R

You could also try WGA support for assistance.....

WGA Support can be found here-
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0

Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by Darin Smith MS Monday, June 4, 2012 7:32 PM
Sunday, June 3, 2012 11:40 AM

Moderator

Answered by:

This copy of windows is not genuine

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